"Download Error" in my Creative Cloud Desktop

I have a "Download Error" message in my Creative Cloud Desktop Window.  It tells me to Contact Customer Support and there's a blue button that says "Download Creative Cloud".  When I click on the button, I get the message "The Creative Cloud Download Center is currently unavailable."  Is this a problem on my end or yours?

I have the same issue, I have just signed up as a new user and am facing the same error message; The download center is unavaible at the moment, is there any news on this as I suspect its an issue from Adobes perpective?

Similar Messages

  • I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    Hi Bericala,
    Same issue has been discussed in the below mentioned link.
    1) Creative Cloud "Download Error" message
    2) Creative Cloud - Download error - stubborn error
    Let me know if it helps.
    P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
    Thanks,
    Eshant Jindal

  • Why am I seeing a "Download Error" message in Creative Cloud Desktop app?

    am connecting with the internet and my login info. is correct but always i have a massage say download error please contact customer support .
    do i have to download it again ?

    What browser, and have you tried with your firewall temporarily disabled?
    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • How to fix download error on Adobe Creative Cloud

    How to fix download error on Adobe Creative Cloud, I've reinstalled like three times and it's not working.

    Quit Creative Cloud desktop application  and close All Adobe applications.
    Follow below steps :
    Step 1 :
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe
    Right click on Adobe folder and select "GetInfo" option.
    Expand the Sharing & Permissions section.
    Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
    Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,
    Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.
    Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.
    Step 2:
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe
    Right click on Adobe folder and select "GetInfo" option.
    Expand the Sharing & Permissions section.
    Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
    Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,
    Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.
    Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.
    Then launch Creative Cloud desktop application and check.

  • When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it

    When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date.  It was last updated in May but you have a new update today and it will not update.  I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program.  So I uninstalled the CC desktop.  Then when I open Muse it says I need the CC desktop to help with the update.  So I get stopped either way.  Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things.  Please advise.

    All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
    Are you on Windows or Mac? What OS version?

  • I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

    I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

    if mac, check your applications>adobe>premiere pro folder.
    if win, check you program files>adobe>premiere pro directory.

  • Error code 1 creative cloud desktop - new customer

    I am trying to download creative cloud desktop and i keep getting the error code 1. all the solutions ive seen have been to uninstall current desktop or use the cleaner, but these dont apply because i dont even have any adobe creative cloud downloaded. Please help

    Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
    For anything beyond that you will have to give people something to work with, beginning with proper system information.
    Mylenium

  • Why is it so hard to find the download link for the Creative Cloud desktop app?

    So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.
    When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".
    I finally found it by hunting around in the help screens and Google for five minutes, but it's still obnoxious that there is no link to directly download the Creative Cloud desktop app here, which is where it sends you:
    http://www.adobe.com/creativecloud/catalog/desktop.html
    Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.
    So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.

    Same with me here is the link I found and used
    https://creative.adobe.com/products/download/creative-cloud?version=2.0

  • What should I do? i  have error while installing creative cloud desktop, i have error with number 1

    I am on the mac, and i don't know what should i do?

    HI Duckapemadness
    Please follow the link: Other downloads and download Adobe Application Manager. On its first launch it will update itself as the required Creative Cloud Desktop application.
    Let me know for any further query.
    Thanks,
    Ratandeep Arora

  • Downloaded viruses with my creative cloud desktop?

    I signed up for a free trial of photoshop cc on a brand new pc i was gifted for christmas.  i have had the computer for a week now, and downloaded creative cloud desktop yesterday.  as soon as i did so, a program called "pc pro cleaner"  appeared.  it was a tough bugger!  many new applications began appearing out of nowhere.  i , being no computer whiz, opted to restore my computer to a previous date which eliminated the adobe software and the virus (from what i can tell).  now, i'm a bit hesitant to re install the adobe software on my computer... has anyone else encountered this type of problem?  if so, how did you combat it?  i really want to give cc another chance, but want to be safe about it.  any advice would be greatly appreciated.  thanks, -lyndseylou

    Wherever you picked up that scareware, it certainly wasn't from Adobe. It could even have laid dormant on your system and be triggered by the download. It could just as well have replicated itself across your home network from another computer or a virus as even reconfigured your router. Well, whatever, we don't know anything about your system or your network configuration. You definitely have a problem, but none that Adobe can solve for you.
    Mylenium

  • I can't update Lightroom CC 6.  Error message shows Creative Cloud desktop failed to update (error 50)

    I can not update Lightroom  6.  Error message says  -  creative Cloud destop failed  to update  (error 50)  What is wrong?

    error code 50 installing Adobe creative cloud
    You may uninstall Adobe Creative Cloud and reinstall updated version.
    https://creative.adobe.com/products/creative-cloud
    Still face any issue  please feel free to post here

  • I keep getting a download error that says Creative cloud cant connect to Adobe servers, what do I do?

    This is my second time getting this message. I downloaded Creative Cloud in the past and it never worked. I just tried again same thing.
    I've disabled my firewalls even! Nothing works. What is going on??

    WhiplashDobie are you on a managed network?  If not then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve the current error.

  • Download Error in my Creative Cloud Apps Folder

    In my Adobe Creative Cloud "Apps" folder I'm getting the following message: Download error. Unable to reach Adobe servers. Please check your internet connectivity, firewall settings, and then try again. (400)
    Any ideas on what's going on?

    Hi Michael,
    Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common steps to resolve the difficulties you are currently experiencing.
    If you are on a managed network?  If so please see refer your I.T. department to the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
    Let me know the results.
    Thanks!
    Eshant

  • "Download Error" when Installing Creative Cloud

    How do I get past the "Download Error" message when I try to install Creative Cloud for the first time please?

    Hi Mylenium
    Thank you for your advice. Here some information about my system:
    PC Setup (I plan to soon replace it with a more powerful PC):
    Win 7 Professional + SP1 update, 32 bit operating system;
    Toshiba Portege R700, Intel Core i5 CPU, M 450 @ 2.4 GHZ;
    Memory: RAM 4GB (2.86 useable);
    HDD: 89 GB free of 454 GB;
    Network:
    Netgear N600 Wireless Dual Broadband ADSL2 + Modem Router ("N" class wireless LAN);
    Connection to PC - Ethernet Cable;
    Connection to Internet - Telstra ISP ADSL2 plan.
    Installed Adobe Software:
    Photoshop CS6;
    Lightroom 5.
    Please let me know if you need any more info.
    Regards
    Hugh

  • I am getting the Download Error on the Creative Cloud Apps Panel. No Apps Showing

    I have tried all the various methods to resolve this issue with the Creative Cloud App.
    1. Deleteing the Files in the Library Folder
    2. Installing Adobe Application Manager 8 (Not Installing at all)
    3. Reinstall Everything
    Nothing is resolving the error on the App.
    I can do everything else with the app but not installing products.
    Running:
    OS X Yosemite 10.10.1
    MacBook Pro 15" Mid 2012
    2,3 GHz Intel Core i7
    8 GB RAM
    NVIDIA GeForce GT 650M 512 MB
    512 GB Solid State SATA Drive

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

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