Download error on cc panel

we have installed cc for photographers on my husbands desktop which I have a user account on, firstly it is insisting on being on his user account too but now we have downloaded my ps lr and bridge when I open my cc panel its saying download error on the Apps tab even though it has installed the things I use and my font kits.
Is there anyway to remove it from his account without it stopping running on mine? and does anyone have any ideas as to why its now showing download error when it was ok last night when we installed everything

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All of my apps are missing in the apps panel and it says download error

When I open my apps panel, it says download error and wants me to reload the apps. However, it won't work. I was trying to download After Effects and it did download and now it won't work.

Hi cdohbar,
I will provide you the steps to resolve the issue for Mac operating system .
Please follow the below steps :
Close Creative Cloud Application (up right corner, click on the cog menu and then "Quit Creative Cloud").
From Finder, click Go > Go to Folder at top in Menu bar
Type ~/Library/Application support/Adobe and hit return.
Rename the folders 'AAMUpdater' and 'OOBE' to 'AAMUpdaterOLD' and 'OOBEOLD'.
From the Finder, click Go > Go to Folder.
Type /Library/Application support/Adobe and hit return.
Rename AAMupdater, folder to AAMupdaterOLD
Launch your Creative cloud desktop.
Introduce your CC credentials.
Select install/update applications.
Hopefully it will work for you. If it does, then you can remove the folders that you renamed as <something>OLD.
I assume that for Windows users, the steps are different , if you are using Windows OS, please follow the below steps :
Hold Windows + R key from your keyboard.
It will open into a run window.
In RUN application type: %localappdata%
Next, navigate: \Local\Adobe\OOBE
Rename OOBE as OOBE.old
Then, Navigate to C:Program files/Common files/Adobe(32 bit) or C:Program files(X86)/Common files/Adobe folder.
Rename AAMupdater folder and try signing to Creative Cloud desktop application.
If you face same issue again, please reply back .

Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

Hello Bradley,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
But as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

When I click on Apps in the Creative Cloud panel is days Download Error contact customer support

When I click on Apps in the Creative Cloud panel is days Download Error contact customer support
OS X 10.9.4
3.4 GHz Intel Core i7
16GB RAM 1333 MHz DDR3
237" iMac

I wish. Just this ambiguous msg.
I've gone round and round their online support. Seems like it's all for specific apps. Can't find anything for the CC window itself. Screen capture attached.
Many thanks for your time!

Download error occurred during installation policy.8.0.microsoft.vc80.crt,type="win32-policy",version"8.0.50727.6195"public keyToken="1fc863b9a1e18e36",processorArchitecture="amd64", icloud control panel 2.1.2

can any one help, I'm trying to download iclouds on to my pc but when I download the icloud control panel 2.1.2 I keep getting error message: policy8.0.microsotf.vc80.crt,type="win32-policy,"version="8.0.50727.6195",publi ckey Token="1fc863b9a1e18e36",processor Architchure="amd64". Can't seem to find a solution?

To enable iCloud on your Windows PC,
first set up iCloud on your other devices,
then install the iCloud Control Panel for Windows...
From Here...
http://www.apple.com/icloud/setup/pc.html

Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do?

Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do? Also if I click on "reload application"...the error is still there

Sorry I can not understand what I have to do. Could you please explain me what I have to do?
Messaggio originale----
Da: [email protected]
Data: 02/01/2015 11.01
A: "Francesco Mazzetta"<[email protected]>
Ogg: Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do?
    Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do?
    created by Mylenium in Creative Cloud Download & Install - View the full discussion
Troubleshoot Creative Cloud download and install issues
Mylenium
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Within my desktop apps panel all i'm getting is 'Download Error, contact customer support'.

I've already tried shutting down and re-installing.

Son of Ralph please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors. The steps are beneficial regardless on if you are receiving an error number or not.

Downloading error for Photoshop Elements on my Mac 10.5.8. Help!

Downloading error for Photoshop Elements 11 on my Mac 10.5.8. After downloading and getting past the serial number information, the error below occurs. I've restarted the computer, and reinstalled the application install process several times now. HELP!
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 12 error(s), 13 warning(s)
WARNING: DW066: OS requirements not met for {FA19351D-E98C-48C1-B5E1-0C8C42B5E11C}
WARNING: DW066: OS requirements not met for {F7FD5B5C-CE79-4657-AEB7-B0EE4626C912}
WARNING: DW031: Payload:{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 has been updated and has been selected for repair. The patch {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 has been updated and has been selected for repair. The patch {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0 will be uninstalled now.
----------- Payload: {64191879-379D-4ADF-9D1E-929FC71E7218} Elements 11 Organizer 11.0.0.0 -----------
ERROR: DW030: Custom Action for payload {64191879-379D-4ADF-9D1E-929FC71E7218} Elements 11 Organizer 11.0.0.0 returned error. Failing this payload.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 11: Install failed
ERROR: DW050: - Elements 11 Organizer: Failed due to Language Pack installation failure
ERROR: DW050: - Elements 11 Organizer_AdobeElements11Organizer_en_US: Install failed
ERROR: DW050: - Adobe XMP Panels CS5: Install failed
ERROR: DW050: - AdobeTypeSupport CS5: Install failed
ERROR: DW050: - Adobe Linguistics CS5: Install failed
ERROR: DW050: - AdobeCMaps CS5: Install failed
ERROR: DW050: - Adobe Photoshop Elements 11_AdobePhotoshopElements11_en_US: Install failed
ERROR: DW050: - Adobe Photoshop Elements 11: Failed due to Language Pack installation failure

you don't meet the system requirements:
Multicore Intel® processor
Mac OS X v10.6 through v10.8
1GB of RAM (2GB for HD video functions)
4GB of available hard-disk space (additional free space required during installation)
1024x768 display resolution
DVD-ROM drive
QuickTime 7 software required for multimedia features
Internet connection required for Internet-based services*
update your os.

Download error message - I can't view apps or updates.

After a failed attempt to update photoshop the apps panel in my creative cloud window says download error and won't refresh. \
I can't view apps or updates. I quit Creative Cloud and reinstalled but it still displays the same message.
How can I fix it?

Hi Tarff Street,
Please refer: Re: Creative Cloud - Download error - stubborn error
Thanks,
Atul Saini

When installing CC, I recieve error message 'Download error.Please contact custumer support"

today I'll try to install Adobe CC, so I recieve error message 'Download error.Please contact custumer support". I've search on the internet,and nothing was helpful.

You can perform steps from beginning one more time.
1 )Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
Under Program and Features list , locate Adobe Creative Cloud and uninstall the same.
2) Navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
3) Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Important : Disable AntiVirus and Firewall temporarily.
Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
https://creative.adobe.com/products/creative-cloud
Once the installation process is completed, try loading Apps tab and check,
Still face same issue , create new Admin account on your Windows computer and launch Creative Cloud desktop app and try loading Apps list.

Download Error Exception in 1.6. Works in all older versions.

I had some customers complaining that Java Web Start stopped working after upgrading to Java 1.6. I got the following after I upgraded.
JNLPException[category: Download Error : Exception: null : LaunchDesc: null ]
     at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
     at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
     at com.sun.javaws.Launcher.downloadResources(Unknown Source)
     at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
     at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
     at com.sun.javaws.Launcher.launch(Unknown Source)
     at com.sun.javaws.Main.launchApp(Unknown Source)
     at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
     at com.sun.javaws.Main$1.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
I get the following on the console:
#### Java Web Start Error:
#### Unable to load resource: http://barracudaserver.com/products/BarracudaDrive/HttpsTunnelWS.jar
I have cleared the Java cache, but the Java client still sends a " If-Modified-Since" so the server responds with a 304 Not Modified.
If-Modified-Since: Wed, 31 Dec 1969 23:59:59 GMT
That is a long time ago.
I have attached the HTTP headers at the bottom.
Any ideas?
BTW, it would be great if SUN could make things backward compatible. This JNLP file is integrated inside a product and requires that all customers upgrade the product.
A copy of the JNLP file is available online at:
http://barracudaserver.com/products/BarracudaDrive/HttpsTunnelClient.html
GET /products/BarracudaDrive/HttpsTunnelWS.jar HTTP/1.1
content-type: application/x-java-archive
accept-encoding: pack200-gzip,gzip
User-Agent: JNLP/6.0 javaws/1.6.0_01 (b06) Java/1.6.0_01
UA-Java-Version: 1.6.0_01
Host: barracudaserver.com
Cache-Control: no-cache
Pragma: no-cache
Accept: text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2
Connection: keep-alive
If-Modified-Since: Wed, 31 Dec 1969 23:59:59 GMT
Cookie: __utma=72791808.1501057734.1166376940.1177887848.1178031465.9; __utmz=72791808.1177300532.7.3.utmccn=(referral)|utmcsr=localhost|utmcct=/setup/wizard/SetAdmin.lsp|utmcmd=referral; phpbb2mysql_data=a%3A2%3A%7Bs%3A11%3A%22autologinid%22%3Bs%3A0%3A%22%22%3Bs%3A6%3A%22userid%22%3Bi%3A-1%3B%7D
HTTP/1.1 304 Not Modified
Date: Tue, 01 May 2007 17:44:38 GMT
Server: BarracudaServer.com (Posix)
Connection: Keep-Alive
Content-Type: application/java
Etag: 461adac6
Last-Modified: Tue, 10 Apr 2007 00:31:02 GMT
Content-Length: 0
Message was edited by:
wi_ni
Message was edited by:
wi_ni

JNLP version ?
i tried to look up in my control panel
and i have in user tab
1.6     1.6.0_01     http://java.sun.com/products/autodl/j2se     C:\Program Files\Java\jre1.6.0_01\bin\javaw.exe     true
system tab
1.6     1.6.0_01     http://java.sun.com/products/autodl/j2se     C:\Program Files\Java\jre1.6.0_01\bin\javaw.exe     true
and java -version is
java version "1.6.0_01"
Java(TM) SE Runtime Environment (build 1.6.0_01-b06)
Java HotSpot(TM) Client VM (build 1.6.0_01-b06, mixed mode, sharing)
here is my JNLP test program
<?xml version="1.0" encoding="utf-8"?>
<jnlp spec="1.0+" codebase="http://172.22.90.128/Rel05_01_052">
<information>
<title>JNLPTest</title>
<vendor>JNLPTest</vendor>
<description>JNLPTest</description>
<offline-allowed/>
</information>
<security><all-permissions/></security>
<resources>
<j2se version="1.5" initial-heap-size="64m" max-heap-size="512m"/>
<jar href="iMS/STS-6.jar.pack.gz"/>
<property name="Secure" value="false"/>
</resources>
<application-desc main-class="SwingTest"/>
</jnlp>
and this same works in machine where i have 1.5.
I don't know the reason why java 1.6 webstart throw this error
java.io.IOException: Corrupted pack file: magic/ver = CAFED00D/160.1 should be CAFED00D/150.7
     at com.sun.java.util.jar.pack.NativeUnpack.start(Native Method)
     at com.sun.java.util.jar.pack.NativeUnpack.run(Unknown Source)
     at com.sun.java.util.jar.pack.NativeUnpack.run(Unknown Source)
     at com.sun.java.util.jar.pack.UnpackerImpl.unpack(Unknown Source)
     at com.sun.deploy.net.HttpDownloadHelper.download(Unknown Source)
     at com.sun.deploy.cache.Cache.downloadResourceToCache(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
     at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
     at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
     at com.sun.javaws.Launcher.downloadResources(Unknown Source)
     at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
     at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
     at com.sun.javaws.Launcher.launch(Unknown Source)
     at com.sun.javaws.Main.launchApp(Unknown Source)
     at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
     at com.sun.javaws.Main$1.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)

I'm getting a Download Error warning after attempting to download and install CC. No error code – just a button prompt to Reload Applications which takes me straight back to the Download Error. All my previously installed CC apps work fine but I need to u

I'm getting a Download Error warning after attempting to download and install CC. No error code – just a button prompt to Reload Applications which takes me straight back to the Download Error. All my previously installed CC apps work fine but I need to upgrde to be compatible with colleagues. Thanks

I'm having exactly the same problem......I'm running an iMac with OS X 10.10.1. We have BT fibre optic business broadband. Everything has been running just fine until about 2 weeks ago when the apps in my CC panel just disappeared. I have made no changes to our systems and I am the only person to administer it all.....

ITunes song downloading error - may be corrupt?

I just recently downloaded 3 songs, 2 of them have gotten the message, this file may be corrupted try again later. I've tried downloading those songs about 5 times each, does anyone know the answer to this?

I'm having the same error but only one a few of the downloads. I am downloading many things at the same time and only one or 2 of the tracks are giving me this "stopped (err = 8003)".
Thus I assume its a server side (iTunes store) problem. Probably if I hit the gray arrow on the right to try the download again in the future, it will come through. Now I'm getting notifiers that iTunes is unable to check for purchases. Either the iTunes store severs are having problems for my ISP is.
My suggestion to people having this problem is wait a while and try the download again (see below), particularly if you've successfully download purchases in the past. That approach is partially working for me now. A few hours ago all of the downloads stopped. Now I've gotten a few more before the errors are popping up again. Even if this is your first attempt, if you're at home, i.e., not behind a corporate firewall save yourself the hassle of reconfiguring your home network (plugging directly into your modem or disabling your router's firewall) and just try again later.
In another forum I found a user ranting that he was buying the song/movie/whatever multiple times. In response to that: When you get one of these downloading errors you do not have to buy anything again. In left panel of iTunes, under the "STORE" heading click "Downloads". This will show you all the downloads pending and in progress. If any of them have problems you can use the "Resume All" button at the bottom to try them all again. Click the gray arrow circling back on itself at the right hand side of each item to restart the download of an individual item.
Hope this helps
-Jake

Why is "download error" appearing under the "apps" tab of my "desktop manager" for CC

I cannot download or update apps off of the Adobe CC. Can someone please help me troubleshoot this problem?

I am having the same problem: The CC InDesign App was not working properly so I tried to update it and got the download error. So I chose to uninstall it and reinstall it. In the CC panel, Home shows all Apps and when they were last updated; the Files, Fonts and Behance tabs all seem in order, but the Apps tab is blank except for that same error message:
Download Error
Download error. Please contact customer support.
I've been trying to figure this out for more than two weeks - uninstalling, reinstalling, using the customer support FAQs, and nothing has worked. In the meantime, I'm still paying for use, so any help would be appreciated.
Thanks

Formerly working backup CC installation shows "Download Error"

I just swapped my two workstations, moving the more powerful one to my main office and putting my older, less powerful one in a remote studio. Both had a fully working CC/2014 installation.
The older system is fine even after some system cleanup and changes, but the new system is now showing a "Download Error" message in the CC Apps panel. It does not appear to be any of the numbered errors; it simply says those two words and try again/contact customer support.
What is wrong and how do I reestablish the Apps and updating facility for this system?

Hi NitroPress,
Please refer to the thread below to fix the error:
Creative Cloud "Download Error" message
Regards,
Sheena

Download error on cc panel

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