Download error on everything

Every time I try to download something from the cloud or update one of my apps, I get a download error, tap to retry.

Make sure your internet is working and your connected. Then open the App Store and scroll to the bottom, click on where it should say your App Store account name and log out, close the app, reopen the app and log back in.
That should work.
App Store account = apple user and password

Similar Messages

  • My Applications folder and Mac HD is gone from finder and cannot locate it anywhere.  Also now getting download errors on everything and they cannot complete.  This happened with iPhoto tonight.  Any ideas?

    I don't realize when this started because I don't download apps that often or look for my applications folder.  But I cannot find my HD anywhere.  I know it has been less than two-three weeks since the last time I specifially accessed the applications folder.  Its odd because tonight I tried downloading iPhoto and got an error that it was unable to download ... try again from the app store.  I did this twice with the same result.  Any help would be appreciated. 
    Thank you.

    Basically I ended up bringing the MacBook into the Apple Store. It was determined something was going wrong with my hard drive and I ended up getting a new MacBook because I could not wait for it to be fixed (I was already starting to get behind on my school work). There was no real solution.

  • Hi, Im trying to install the CC installer on my new MacPro. When the installer loads it says there's a "Download Error" and can't get beyond that. Everything work fine on my old Mac. Any Ideas?

    Im trying to install the CC installer on my new MacPro. When the installer loads it says there's a "Download Error" and can't get beyond that. Everything work fine on my old Mac. Any Ideas?

    Chasel please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

  • I have problems updating my iphone 4 to ios 7.0.6. Everything seems ok, it is downloading, installing and restarting but it is still ios 7.0.4 on the phone. No error messages, everything seems ok. What is wrong?

    I have problems updating my iphone 4 to ios 7.0.6. Everything seems ok, it is downloading, installing and restarting but it is still ios 7.0.4 on the phone. No error messages, everything seems ok. What is wrong?

    I've never seen this.  Try updating via iTunes on your computer.  Plug it in and see if iTunes says it needs updating.
    It worked via iTunes
    Thank you

  • All I get is message "Download Error" Contact customer support. That contact is apparently impossible!!!!!  Could be Mavericks 10.9.3. everything worked until recently.

    If I try to download anything now,  I get message "Download Error - Contact customer support."  I have Mavericks 10.9.3 on my Mac.  Up till recently I had downloaded Photoshop and Illustrator and Lightroom 5.  Now I am getting nothing for my money.  Rostov

    Rostov please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

  • "Download Error" - Can't download/install any programs.

    I downloaded CC on my Win 8.1 machine (after a windows crash and upgrade to 8.1).  Previously it was working fine (on Win 8).  Now the CC desktop app connects to my account but the Apps tab has a red exclamation error and when you click the tab it says "Download Error."  and to "Please contact customer support."  (See below:)
    Apparently this seems to be a prevalent issue as I see multiple threads and support requests with this same error.
    I got on Chat and followed all the troubleshooting advice, uninstalled, reinstalled, used the Removal tool, deleted folders from the AppData locations, everything.  Finally was getting ready to do something else and the Adobe server disconnected my chat session. 
    I know it is not MY internet connection because everything else is up and running fine, including streaming radio progams and other chat programs.
    I tried visiting something on Adobe's siteand received the following error:
    So what is going on Adobe?  I need to get my programs back so I can get back to work.
    Edited to add - After another hour of being on chat support I got disconnected again.  Same error:  "Sorry, we're having technical difficulties."

    So after four hours and dozens of troubleshooting issues, I figured out what was wrong.  I am on a fixed-wireless system at home.  I have used this same system and network setup in the past for CC.  My average DL speeds are 2.0 Mbps.  Not super fast but it has worked in the past.  On the 3rd or 4th chat session I was told that you can't use wireless with CC and I need to be on a fixed wired connection.  Finding that as rediculous as possible, I decided to test my network.  I logged off and used my AT&T CELL PHONE as a hotspot (which gets me about 4.0 Mbps download speeds, albeit with a higher ping) and VIOLA the Apps tab is there and I can download programs.

  • Creative Cloud, Download error doesn't go away (for a month now)

    Hi everyone,
    I got 'Download error' about a month ago (10.9.5, MBPr), after that I tried everything I could think of:
    - permission steps from this topic Help | Download Error in Apps tab of Creative Cloud Desktop Application
    - repairing permissions with Disk Utility and repairing ACL permissions with Reset Password utility
    - setting a new user
    - using root user
    - updating certificates
    - using safe mode
    - using different internet connection
    - probably something else
    - I spent 9 hours on phone with different support team members while they were trying the same things by themself, nothing worked.
    Yesterday I reinstalled the OS (10.10.2, clean install) and the issue disappeared, but in the evening I rebooted the computer and the issue appeared again.
    The errors in console were mostly non informative apart from LBS.log which was saying that something is wrong with partitions/PIM certificates
    03/27/15 23:57:25:638 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Successfully downloaded application xml at path /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
    03/27/15 23:57:25:657 | [ERROR] |  | ACC | LBS | WorkflowManager |  | FileUtils | 1743182 | Error Failed open the dylib /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib while getting its version
    03/27/15 23:57:25:679 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Failed to get the PIM version from location: /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib
    03/27/15 23:57:25:699 | [ERROR] |  | ACC | LBS | PDM | PackageDownloadManager |  | 1743182 | Failed to create folder at temp location for download operations
    I started to reinstall the OS again trying to find the app that was interfering with CC, but and a friend of mine suggested something I couldn't think of: first install CC app, then Wacom drivers (I'm using Cintiq 13HD) and then relaunch the CC app. I tried that (on a clean install) and CC app stopped working immediately.
    So I'm thinking Wacom kext somehow interfering with CC.
    So why am I writing this here and not on Wacom's forum? Well actually I wrote there too but the strange thing is that CC is the only app that is broken and I'm not sure whom to blame.
    Currently the only solution I found was reinstalling the OS over existing one, and right now CC app works together with drivers, but I really hope this can be investigated.
    I wonder if there's anyone with CC, OSX and Cintiq who's experiencing the same issue and/or maybe someone who can say what's going on and how another driver can interfere with other software permissions.
    Thanks!
    Sergey

    Sergey I found the following error within the DLM.log which is relevant to the failure.  The error is as follows:
    03/28/15 13:27:18:569 | [INFO] |  |  |  |  |  |  | 82734 | Going to download the file at /tmp/4E40DAC1-7D75-40A6-8617-C269A6172398
    03/28/15 13:27:18:569 | [INFO] |  |  |  |  |  |  | 82734 | Preference: Client has set the preference for single stream download
    03/28/15 13:27:18:582 | [INFO] |  |  |  |  |  |  | 83009 | thread count is 0 and active thread count is 1
    03/28/15 13:27:18:800 | [INFO] |  |  |  |  |  |  | 83005 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/icons?clientID=apps _panel_desktop
    03/28/15 13:27:18:800 | [INFO] |  |  |  |  |  |  | 83005 | Going to download the file at /tmp/7ACEA07C-63FD-494D-91EE-67148CBDA13F/F2A8CBFD-7226-4034-A0BC-87A0A4B5347B
    03/28/15 13:27:18:800 | [INFO] |  |  |  |  |  |  | 83005 | Preference: Client has set the preference for single stream download
    03/28/15 13:27:19:111 | [ERROR] |  |  |  |  |  |  | 83008 | The error has come and the http error code is - 404
    03/28/15 13:27:19:111 | [ERROR] |  |  |  |  |  |  | 83008 | the download job (0) failed to execute. The job state is STOPPED_STATE
    03/28/15 13:27:19:111 | [ERROR] |  |  |  |  |  |  | 83008 | the download job (0) failed to execute. The job state is ERROR_STATE
    03/28/15 13:27:19:111 | [INFO] |  |  |  |  |  |  | 83008 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable
    03/28/15 13:27:19:521 | [INFO] |  |  |  |  |  |  | 83033 | **File download complete.**
    Based off this I would verify that you have sufficient disk space to write the files to the tmp directory.  I would also recommend creating a new local administrator account and seeing if you continue to receive the same error.  Details on how to set up a new local Administrator account can be found at Install or run Adobe applications in new user account | Mac OS X.

  • Cannot download my 15 available downloads, error says store is temp unavail

    I reported the problem through iTunes around 12/5 and they replied once about 8 days ago with a standard boiler plate reply, telling me to do several things that I had already done. I wrote back with more details and got no reply, and then I wrote back a couple more times - but it's almost like Apple is ignoring me now. Even when I opened a new trouble ticket last week by reporting the problem with a different purchase they have not replied in three days. That is not acceptable.
    There is no error code number. When I try to check for available downloads I get the error message "Unable to check for available downloads. The iTunes Store is temporarily unavailable. Please try again later." There is no problem with my Comcast cable internet.
    The problem started on Saturday 12/5/09 when I bought "Saturday Night Live with Zac Efron" on the Apple TV to watch with my kids. and neither the Apple TV nor my 2 Macs would download without the above error. When I tried to download 11 iphone apps updates on my Macbook Pro later that same day, I got the same error and everything was added to my "Available Downloads" queue for downloading later (the TV show and the 11 app updates). Now 8 days later I am up to 15 available downloads that I cannot get.
    I am using Comcast cable internet and have had no disruptions, and it is downloading everything else at 7+ mbps with no problems. I can browse the iTunes Store, listen to previews, and occasionally I can even buy something new and it will often download fine. Prior to Dec 5th can't recall the last time a download from iTunes has failed. Since the 5th, IF the download fails then my "available downloads" queue gets bigger and bigger as the failed download is added to the queue. Any time I go to Itunes > Store > Check for available downloads I get the same message quoted above.
    Somehow on Sunday the 6th I was able to download that one Zac Efron TV episode on the Apple TV (the purchase that started it all). I was also able to purchase a new album on my iMac Sunday and that downloaded fine. But when I did an iTunes Plus Upgrade of "Enya A Life in Music" with my iMac on Sunday it failed to download, and it was added to the download queue which wont download and I still can't get it.
    In problem solving, I even added my iTunes account to my account on my son's Macbook and authorized it, and it was not able to download any of the "available downloads" by using "Check for Available Downloads". I also checked permissions of the itunes data folder and did the terminal command to change permissions that the apple support site suggested (even though permissions were fine). I even created a new iTunes folder on a new hard disk formatted for Mac, and had iTunes copy everything to the new hard drive (using the APPLE instructions for creating a new iTunes folder via iTunes preferences). I did that because my original iTunes folder was on an external MS DOS FAT format disk, even though that drive has been working fine for 3 years. I have done ALL of the trouble shooting tips that the Apple support site recommended.
    Because the problem exists on a fresh macbook and after the trouble shooting, I believe the problem is with my account at iTunes, and I think that I need to have the "available downloads queue" reset to zero, and then have the Enya iTunes Plus upgrade added back in. I have no way to get Apple to do that or anything else for me, despite having spent hundreds of dollars, if not thousands on music, movies and TV Shows. I am baffled by their lack of response to my "Report a Problem".
    I don't know what to do. I am now worried that every time I purchase something new, that if it doesn't download that I will never get it. I have some application updates that I can't download because iTunes tells me I "have already purchased this application but have not downloaded it yet." I have too much invested in my library to just go away. Can anyone please help!
    (An added note - For many months or even years my iTunes account has always shown that I have 1 available download when I have none, but it has never failed to download purchases that are waiting for me. For instance if I had Greys Anatomy TV Show subscription ready to download the number of available downloads would say "2", and the TV show would download fine and the number of available downloads would drop to "1" again. Thus, I suspect there is a problem with my iTunes account, and not my computers or ATV. I reported this once to Apple and they did nothing about it, and I ignored it since it has never caused a problem.)

    This is bad - I have an Apple automated response that they got my report on 12/6, 12/10 and 12/14, and I haven't heard anything from them since the 6th when I got one reply that told me to do things I tried before reporting the problem. Between the 6th and 10th I replied to their response 4 times and they ignored me, forcing me to report a problem with two more items that wont download but getting no response.
    How do they get away with this kind of behavior, especially for someone with FIVE Core 2 Duo macs and thousands of dollars of of iTunes store purchases? I'm getting really ******.

  • Creative Cloud - Download error - stubborn error

    This seems to be inconsistency quality assurance going on with Creative Cloud using Adobe Application Manager, I always get this stubborn - darn stubborn error message "Download error. Please contact customer support." In this case, I have no idea what the darn problem since it never gave me the reason as to what kind of error message that caused this stubborn download error.
    I have no problem updating Creative Cloud apps on Mac Pro, but I am having this stubborn problem on my other computer - more specifically, MacBook Pro 17" unibody operating on Mac OS 10.8.2 (the latest version) Mountain Lion.
    I have to say that I was very disappointed, because I had switched to Creative Cloud subscription from traditional Master Collection CS6.
    This quality of service with Adobe Creative Cloud subscription proved worthless and unreliable and if this continue being this way, why should I continue to use Creative Cloud where it failed to download or not able to download at all? Why should I continue to pay subscription fees - even if I pay for annual contract.
    I felt that I was ripped off by Adobe with faulty unreliable subscription service through Creative Cloud.
    Please, please and please provide me a remedy solution. I have tons of project that I am working on.
    Deeply disappointed.
    Long time Adobe consumer for years!!!
    BEST of the BEST crap experience with Creative Cloud - that is based on my experience!
    Brian

    I have an iMac at home which is working fine with CC, but on my Macbook Pro 15 inch same error keeps on coming up. I can log into Adobe online, on the CC, but when checking whether I have the apps available online, I first have to log onto the Creative Cloud for teams section before it 'sees' me as a paying customer. 
    Screen 1:
    I then decide to open up the browser and go to Adobe.com and log into my account:
    I have no products found and I have to click on the ad (which shouldn't show if I've already bought the software?)
    And I get the options of downloading all the apps I need.
    I have already downloaded the apps, but can't seem to log into the CC app in the toolbar at the top of my screen. I can log into Behance too, but it looks like I'm getting an old version of everything. The Typekit facility as well as the files section doesn't seem to work yet, even though it looks like everyone else is using it.
    Adobe, please sort this out!

  • Download error when renting a movie off the iTunes store app

    Hi, I tried to rent a movie off the iTunes store app today(I have rented before with no problems), but when it was in the processing stage it started saying Download error. Tap to retry. Now its taken up 1.3 gigs of space but it never finish processing so its not there. Very frustrating and i cant fix it.

    Apple Tech support doesn't respond here. This is a user-to-user forum.
    You can always restore your Touch to get the memory back. And as, of course, you have everything properly backed up (you do, right?), you can just reload when you're done. I don't know as there is a faster solution.
    Best of luck.

  • CC Tab says "Download error. Please contact customer support."

    When I started my laptop this morning CC had a red ! on its icon and the follwing message under Apps:
    "Download error. Please contact customer support."
    I've got 2 issues with this:
    I don't recall downloading any apps yesterday
    and the handy link does not send me to customer support, in fact I couldn't find any way to send a message to "customer support" and spent too much time looking. (maybe you guys could change the wording to something else--everybody has other things to do)
    The question is how do I make this message go away? I tried quitting and restarting CC
    FYI-yesterday I removed 3 adobe internet plug-ins because I prefer Safari the way it is.  CC worked fine with those removed before the restart so I'm guessing its unrelated at this point.

    http://status.creativecloud.com/ shows everything green, but when I go to https://creative.adobe.com/products/creative-cloud I get a
    The Creative Cloud Download Center is currently unavailable.
    We're working quickly to resolve the issue and we apologize for the delay. If you have the Creative Cloud app already installed on your machine, you can try using it to access new downloads and updates. Otherwise, please check back or see our status site for updates.
    Thanks for your patience!

  • ITunes download error on the iPad

    I bought some videos on iTunes (episodes of 2 TV seasons). Most everything downloaded with no problems but there are 7 that didn't complete and show up on the iTunes download page as "Download error. Tap to retry."
    If I follow the directions and tap, the message briefly changes "waiting" then back to "download error. Tap to retry" and a moment later, a dialog box shows up that says "Unable to download episode. <episode title inserted> could not be downloaded at this time."
    On the videos app, those episodes showed up but wouldn't play.  I was able to delete the seasons by clicking on the Edit button on the TV Shows page, but still the iTunes Downloads icon shows a "7" badge.
    I tried downloading those episodes again but that didn't work.
    Any advice?

    I found the answer to my question in another part of this discussion forum.  I'm adding it here in case someone else sees my original post and wants to see the solution.
    To get rid of the download error, go to the download page and find the small down-pointing arrow icon next to the "download error. Tap to retry." text.  Put your finger on the down-pointing arrow icon and flick (quick short swipe) to the left.  The down-pointing arrow icon will be replaced with a "delete" button.  Tap the delete button.  Then confirm the delete in the modal popup window.
    That's it.  An easy solution, even though it took me many hours to find the answer.

  • Download error message on ipad2

    I am having a problem with an ipad 2.  I have purchased from itunes two tv series. All episodes have downloaded on my computer, but during the transfer to the ipad the first 21 episodes downloaded and then I got " Download error.  tap to retry." When I tap the Unable to download episode appears, stating episode 22 could not be downloaded at this time and an option to press done or retry.  I have done everything I can think of to correct this problem.  I am missing something but cannot figure it out.  Please help if you can.  Thanks

    Hi,
    Tap Settings > General > Reset > Reset Network Settings
    Now restart your iPad.  Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
    If that didn't help, you need to post in the iPad forum here.
    This is the forum for Safari for the Mac OS X.

  • I'm getting a Download Error warning after attempting to download and install CC. No error code – just a button prompt to Reload Applications which takes me straight back to the Download Error. All my previously installed CC apps work fine but I need to u

    I'm getting a Download Error warning after attempting to download and install CC. No error code – just a button prompt to Reload Applications which takes me straight back to the Download Error. All my previously installed CC apps work fine but I need to upgrde to be compatible with colleagues. Thanks

    I'm having exactly the same problem......I'm running an iMac with OS X 10.10.1. We have BT fibre optic business broadband. Everything has been running just fine until about 2 weeks ago when the apps in my CC panel just disappeared. I have made no changes to our systems and I am the only person to administer it all.....

  • Download error. Tap to retry and syncing problems!

    I can't sync music to my iphone 4s, i tried so many times to sync music to it after managing and adding music to my itunes library then dragging them to my iphone, but when i go to my Iphone Music app, only "No content" appear inside the app, no tabs appear.
    In itunes, i synced music to my sisters iphone from the same library and it worked perfectly fine, so i think the problem is in my Iphone!!
    because i also backed up my iphone contents to Icloud, erased everything and started my iphone as a new, when i synced to it, it worked, but when i restored from icloud my contents, i had the same problem.
    I also can't download music from itunes store, it just says (Download error. Tap to retry)
    What's wrong??? I have uploaded three screenshots here.
    A week of suffer! Someone help me please!

    I am finding that iTunes and iCloud are still recognizing my new iPhone 5 as my iPhone 4s... even though I do not own it anymore. I think there is a glitch in there somewhere. I have traded out my new phone once... erased it several times... backed it up... restored it... still no luck.
    I am going to keep trying, but perhaps there is some inherent old soul in the iPhone 5 that is really a 4s... therefore... your 4s won't give up its library? Have no real answer for you... just thought my problem might be in the similar realm.

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