Download error under apps in creative cloud

After ages with someone controlling my computer, i gave up because i didn't think she new what to do next. I have the error message under the Apps section  Download Error  get help.
Any solutions or  what  the problem is?
Richard

Have you tried to give permission for Adobe folder under ~/Library/Application Support
If not try  below steps
click Gear icon on the top Right corner and Quit Creative Cloud App
Click on Finder and hold command + shift+ G keys on your keypad.
In the go to folder window type exactly ~/Library and click on Go
Open Application Support  and right click on Adobe  folder and select get info
Under sharing and permission Click on lock and unlock it
Click on  add your current user name and administrator if not added
Then give Read and Write permission for Admin, system, everyone and (your user name)
Click on gear icon and choose apply to enclosed item
Then Click on Lock
Launch Creative Cloud App

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