Download error when updating apps

I keep getting a basic message saying "Download error. Please retry to try again or contact customer support." I've reinstalled creative cloud, but keep getting the same error. Please help!

Hi ahnawake,
Please refer to threads below where this issue has been addressed:
MAC: Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
WIN: Follow the steps below:
1. Close Creative Cloud Application (up right corner, click on the cog menu and then "Quit Creative Cloud").
2. Please navigate to C:Program files(X86)/Common files/Adobe folder.
3. Rename the OOBE folder to OOBE.old
4. Rename AAMupdaterInventory to AAMupdaterInventory.old
5. Type appdata in the start menu search
- What I had to do was go to C: > "MyUserName" > Appdata > local > adobe
6. Rename the OOBE folder to OOBE.old
7. Rename AAMupdater to AAMupdater.old
8. Launch Creative Cloud Desktop
9. Introduce CC credentials
10. Select install/update applications
Hope this helps!
Regards,
Sheena

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