Download Failed: 910 Application authorization failure"

Error 910: Failed to download
Hi, I just bought a Torch 9800 second hand and I have a big problem right now, I can download any application, I still have a failed installation error 910! I obviously look good on the forums, it gave this:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=9F995B1F8317AE09B6732369649F58BA?...
It seems that this is the solution to my problem, but with very limited computer skills I really do not understand, there is also a small problem I have OS 6 and it is not included in the tutorial !! I have a new phone that I can use !! without whatsapp or anything!!
Pleeeeeeeeeeeeeeeeeeeeease help me!
I prefer some help in French, but even if it's in english this is not a problem, just help me please !

Hi Dohes and welcome to the BlackBerry Support Community Forums!
The article you've posted indicates an IT policy is causing the problem with the application installation. Does your BlackBerry® smartphone show an IT policy listed under Options>Security>Security Status Information?
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

910 application authorization failure blackberry

hi all im new to here and looking for some help i have just got a sceond hand bb and it dint have appworld on it so when i tryed to download it it came up with this 910 application authorization failure and am not sure y can anybody help me out thanks
lee

Hello leewilliam88
Welcome to the Community
From the Error message it seems that an IT policy has been enabled on the Device.As you had brought it second hand to resolve the problem you had to remove the IT policy from the device .So to do that follow this Knowledge Base :
KB14202 : How to remove an IT policy from a BlackBerry Device.
Try any of the Method suggested in Knowledge Base to remove the IT policy from the device.Additional Information regarding the error :KB12230
I hope it will Resolve your problem.
Prince
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910 authorization failure

I have a blackberry bold 3 and every time i try to download any application a 910 authorization failure error appears.....what can i do to fix this problem

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB12230 "Download Failed: 910 Application authorization failure" appears on the BlackBerry smartphone when installing an application
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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SMS through Midlet -- Authorization Failure

Hi,
I have written a small Midlet that sends an SMS. When I run the MIDlet in Wireless Tool Kit , I am getting "OTA Error Code (49) - Application authorization failure. [javax.microedition.io.Connector.sms]".
I have added the permission for "javax.microedition.io.Connector.sms". I don't know what's else to do.
Could some please help!!!
Thanks,
Anuja

Hi,
I have written a small Midlet that sends an SMS. When I run the MIDlet in Wireless Tool Kit , I am getting "OTA Error Code (49) - Application authorization failure. [javax.microedition.io.Connector.sms]".
I have added the permission for "javax.microedition.io.Connector.sms". I don't know what's else to do.
Could some please help!!!
Thanks,
mitesh

Ecently, i intended to download but unfortunately it's already more than 5 attempts. Due to the slow connection and power failure, my download failed to complete. Would it be possible to download the application again? Regards

Recently, i intended to download but unfortunately it's already more
than 5 attempts. Due to the slow connection and power failure, my
download failed to complete.
Would it be possible to download the application again?
Regards

Which application does this concern? Alternative downloads are available thru the following pages...
Download and Installation Help -
https://helpx.adobe.com/download-install.html
You can also download trial versions of software thru the site linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
http://prodesigntools.com/tag/ddl

Hi, We have an application built using HTMl 5 and Javascript running on IPad2, iOS5.1 Safari 5.1. When we try to download a file(.pvw file) in that application safari throws "Download failed" error. Please suggest what needs to be done.

Hi,
We have an application built using HTMl 5 and Javascript running on IPad2, iOS5.1 Safari 5.1.
When a file url is clicked instead of asking for Save or Open or Cancel options, the file gets opened on IPad by default.
Is this default behaviour which cannot be changed or can it be configured to ask user preference?
When we try to download a file(.pvw file -> a model file) in the above application, safari throws "Download failed" error.
Please suggest what needs to be done.
Regards,
Pramod

Safari on an iPad in general does not allow downloading of files. That's a safety precaution in the iOS SDK to keep unauthorized content off of iOS devices. Safari will open from the web site file types that it can handle, but direct downloading isn't normal behavior, and I don't believe the behavior can be changed, though you can try asking in the developer forum, either here or the one to which you have access as a member of Apple's iOS developer program.
Regards.

I am using Iphone 3gs. Last week I updated my itunes to latest version, although I couldnt not update my iphone OS since the download fails saying error 9006. For last 2 days all my Iphone applications fail to open except the default ones. Any solutions?

I am using Iphone 3gs. Last week I updated my itunes to latest version, although I couldnt not update my iphone OS since the download fails saying error 9006. For last 2 days all my Iphone applications fail to open except the default ones. Any solutions?

Download a free app and try again, you can delete the free app afterward.

Error message: CONNECTION FAILURE. DOWNLOADING FAILED. IMAGE CANNOT BE LOADED. PLEASE TRY AGA

I recently purchased Photoshop Touch for use on my Samsung Galaxy Note 10.1. I have uploaded files to Creative Cloud from CS5 version of Photoshop. I can view the file thumbnails on my tablet, but when I go to open them, I get the following error every time:
CONNECTION FAILURE. DOWNLOADING FAILED. IMAGE CANNOT BE LOADED. PLEASE TRY AGAIN.
Any ideas on what I can do to resolve this issue would be greatly appreciated. I am ready to pull my hair out!! Thanks

What kind of file type are you trying to open? - Guido

I am trying to download firefox5 and the download failed, and getting message To close the application -Rundell32.exe and Ox0000142

Trying to download firefox 5 and the download failed i am getting message to close the application and cod number Ox0000142, is have any way to fix the problem with out removing window 7

Open the Java pane in System Preferences. A separate application will launch. In the Security tab, check the box marked
Enable Java content in the browser
If necessary, adjust the Security Level slider, but if you must reduce the level, do so only temporarily and only if you are absolutely sure of what you're doing. Don't do this to play a game or because a stranger on the Internet asked you to. Java can be dangerous.
If your browser is Safari, you may also need to make changes to the plugin settings in the Security tab of its preferences window.

OSD TS application download fails after reboot - client incorrectly believes it "is on internet"

Hello,
Our SCCM infrastructure is configured to use SSL and it’s working, no problems in daily operation.
However, our windows 7 osd task sequence has an issue after a “reboot computer” step, on a single specific computer.
The OSD TS looks as follows (cannot put screenshot due to account verification issue
Setup Operating System
- Setup Windows and Configuration Manager
- Install Updates
Standard Software
- Install Default Apps
- Install Adobe
- Restart Computer
- Install MS Apps
- Install Antivirus
"Install default apps” and “install adobe” works correctly. All app packages are downloaded and installed without errors.
Then “restart computer” runs, also ok.
Then “install ms apps” tries to install Office 2010 and lync. This and the following install steps all fail with this message in the task sequence report:
“DownloadFailed – execution status received: 24 (Application download failed)”
I opened a debug command line on the affected client with F8 and captured the logfiles.
it seems the Client believes it is "on the Internet" after the reboot, and tries to contact our Internet-facing DP.
ClientLocation.log:
Client is in Internet ClientLocation 13.03.2014 08:34:30 1692 (0x069C)
Current internet management point is externaldnsentry.company.com ClientLocation 13.03.2014 08:34:30 1692 (0x069C)
Raising event:
instance of CCM_LocationServices_LocationBaseChange
ClientID = "GUID:e5b6f053-86b8-4f35-b82e-6cdb3bcabc5e";
DateTime = "20140313073430.697000+000";
NewLocation = "Internet";
OldLocation = "Intranet";
ProcessID = 1660;
ThreadID = 1692;
ClientLocation 13.03.2014 08:34:30 1692 (0x069C)
Failed to submit event to the Status Agent. Attempting to create pending event. ClientLocation 13.03.2014 08:34:30 1692 (0x069C)
LocationServices.log
Calling back with locations for location request {B3C644CC-A7BA-4732-A4C2-9B53F4FF2DD6} LocationServices 13.03.2014 08:32:29 3232 (0x0CA0)
Using INF MP externaldnsentry.company.com as lookup MP. LocationServices 13.03.2014 08:34:38 2960 (0x0B90)
Attempting to retrieve site information from lookup MP(s) via HTTPS LocationServices 13.03.2014 08:34:38 2960 (0x0B90)
Failed to send site information Location Request Message to externaldnsentry.company.com LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
Attempting to retrieve site information from lookup MP(s) via HTTP LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
Failed to refresh security settings over MP with error 0x80004005. LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
No security settings update detected. LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
The strange thing is, this currently only happens on a single dell precision T7610, on a different computer (for example, dell latitude e6330, or a vmware test system) this does not happen, and after reboot,
SCCM TS continues to install software normally.
Does anyone have an idea or a hint what is going on?

i found something in LocationServices.log.
it seems the Client is trying to contact our Internet facing DP ("externaldnsentry.company.com", real name changed) after reboot, because it thinks it "is on the Internet"
Distribution Point='http://INTERNALDP.domain.local/NOCERT_SMS_DP_SMSPKG$/Content_ee82154a-0895-4866-b8c1-765c46415e2b.1', Locality='LOCAL', DPType='SERVER', Version='7958', Capabilities='<Capabilities SchemaVersion="1.0"><Property Name="SSL" Version="1"/><Property Name="SSLState" Value="63"/></Capabilities>', Signature='http://INTERNALDP.domain.local/NOCERT_SMS_DP_SMSSIG$/Content_ee82154a-0895-4866-b8c1-765c46415e2b.1.tar', ForestTrust='TRUE', LocationServices 13.03.2014 08:32:29 3232 (0x0CA0)
Distribution Point='http://INTERNALDP.domain.local/SMS_DP_SMSPKG$/Content_ee82154a-0895-4866-b8c1-765c46415e2b.1', Locality='LOCAL', DPType='SERVER', Version='7958', Capabilities='<Capabilities SchemaVersion="1.0"><Property Name="SSL" Version="1"/><Property Name="SSLState" Value="63"/></Capabilities>', Signature='http://INTERNALDP.domain.local/SMS_DP_SMSSIG$/Content_ee82154a-0895-4866-b8c1-765c46415e2b.1.tar', ForestTrust='TRUE', LocationServices 13.03.2014 08:32:29 3232 (0x0CA0)
Calling back with locations for location request {B3C644CC-A7BA-4732-A4C2-9B53F4FF2DD6} LocationServices 13.03.2014 08:32:29 3232 (0x0CA0)
Using INF MP externaldnsentry.company.com as lookup MP. LocationServices 13.03.2014 08:34:38 2960 (0x0B90)
Attempting to retrieve site information from lookup MP(s) via HTTPS LocationServices 13.03.2014 08:34:38 2960 (0x0B90)
Failed to send site information Location Request Message to externaldnsentry.company.com LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
Attempting to retrieve site information from lookup MP(s) via HTTP LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
Failed to refresh security settings over MP with error 0x80004005. LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
No security settings update detected. LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
Using INF MP externaldnsentry.company.com as lookup MP. LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
Attempting to retrieve site information from lookup MP(s) via HTTPS LocationServices 13.03.2014 08:34:39 2960 (0x0B90)
Failed to send site information Location Request Message to externaldnsentry.company.com LocationServices 13.03.2014 08:34:41 2960 (0x0B90)
Attempting to retrieve site information from lookup MP(s) via HTTP LocationServices 13.03.2014 08:34:41 2960 (0x0B90)
Failed to refresh Site Signing Certificate over MP with error 0x80004005. LocationServices 13.03.2014 08:34:41 2960 (0x0B90)
Refreshing Site Signing Certificate over HTTP LocationServices 13.03.2014 08:34:41 2960 (0x0B90)
Failed to refresh Site Signing Certificate over HTTP with error 0x87d00215. LocationServices 13.03.2014 08:34:42 2960 (0x0B90)
Using INF MP externaldnsentry.company.com as lookup MP. LocationServices 13.03.2014 08:34:42 2960 (0x0B90)
Attempting to retrieve default management points from lookup MP(s) via HTTPS LocationServices 13.03.2014 08:34:42 2960 (0x0B90)
LSGetManagementPointsForSiteFromManagementPoint: Client is on Internet, skipping Intranet MP list request. LocationServices 13.03.2014 08:34:42 2960 (0x0B90)
in ClientLocation.log:
Client is in Internet ClientLocation 13.03.2014 08:34:30 1692 (0x069C)
Current internet management point is externaldnsentry.company.com ClientLocation 13.03.2014 08:34:30 1692 (0x069C)
Raising event:
instance of CCM_LocationServices_LocationBaseChange
ClientID = "GUID:e5b6f053-86b8-4f35-b82e-6cdb3bcabc5e";
DateTime = "20140313073430.697000+000";
NewLocation = "Internet";
OldLocation = "Intranet";
ProcessID = 1660;
ThreadID = 1692;
ClientLocation 13.03.2014 08:34:30 1692 (0x069C)
Failed to submit event to the Status Agent. Attempting to create pending event. ClientLocation 13.03.2014 08:34:30 1692 (0x069C)
how can that happen?!

Does apple iTunes pre authorize your debit card when trying to download a free application?

Does apple iTunes pre authorize your debit card when trying to download a free application?

This has been a constant gripe of mine. No, Apple doesn't pre-authorise for free apps, but your account must be "ok" to download a free app.
I use a pre-paid debit card for all my online purchases, simply to ensure nobody gets more than they're entitled to. But the only issue I've ever had is with Apple's pre-authorisation. Generally when purchasing an app, I'll check the balance on my card first to ensure I've enough. But inevitably Apple will pre-authorise €1.98. This sometimes has the effect of setting the debit card account into the red when Apple attempts to take the amount for the app. So I'm left with an app I haven't paid for (no issue there) and 2 unpaids on the card. The problem is that when my kids come to me looking for yet another free app, I can't download because my Apple account is not in order. A real pain.
The solution though is simple. Set up another account without a card and use that to download free apps until such time as I'm ready to put money on the debit card and sort out the account.
Basically, Apple shoots itself in the foot with constant pre-authorisations.
I've been onto support several times about this, but they seem to give stock answers tha don't address the issue. Oh we'll.

Cannot download application loader Message is "Download Failed Safari cannot download this file"

cannot download application loader, have been trying for hours on both ipad and iphone. Message on both is "Download Failed Safari cannot download this file. I have deleted cookies and history - what else can I do to be able to submit my app to Apple?
Would be grateful for help!

iOS devices cannot download applications using Safari. The only applications that can be downloaded are in the App Store app. The application your Mac.

Last few applications do not install, fail with "Execution status received: 24 (Application download failed )"

Hello,
We deploy applications using a task sequence. It does not matter which order we put the applications, the last two or three applications will not install. All of the applications install correctly when moved up in the task sequence order but
previously working installs will fail once they are moved to the end of the list. Inside of the SMSTS logs we receive several errors listed below. I'm assuming it has to do with a space issue or limit but cannot find anything that would cause this error.
On our distribution point the free disk space on the 1st package share priority is 100GB and 65GB on the 2nd package share priority which is at least triple the total size of all of the applicaitons being deployed. There are no errors under site status, component
status, or under distribution point configuration status. The workstations have 300GB HDs.
Execution status received: 24 (Application download failed).
Installation failed.
Install application action failed: 'AppName'. Error Code 0x80004005
Any help is appreciated, thanks

The CAS log shows the problem, I do have errors there. The SMS Cache was filling up so I doubled the SMSCACHESIZE attribute (SMSCACHESIZE=10240) to bypass the issue and allow all applications to install. The issue remains that
the content is not deleted, it looks like the Error: DeleteDirectory error is not clearing installed applications.
User policy requested with no user credentials. ContentAccess 5/23/2013 11:43:26 AM 3516 (0x0DBC)
Invalid user. ContentAccess 5/23/2013 11:43:26 AM 3516 (0x0DBC)
Submitted CTM job {B72D66BB-EEA7-45B8-8E9B-2B2FFDC2D601} to download Content Content_2d35848f-3fbe-4ac5-8e64-d2e7b0079ffc.1 under context System ContentAccess 5/23/2013 11:43:26 AM 3516 (0x0DBC)
Successfully created download request {C5F0CA27-463F-424C-86BA-3C6E3F12AEAD} for content Content_2d35848f-3fbe-4ac5-8e64-d2e7b0079ffc.1 ContentAccess 5/23/2013 11:43:26 AM 3516 (0x0DBC)
Location update from CTM for content Content_2d35848f-3fbe-4ac5-8e64-d2e7b0079ffc.1 and request {C5F0CA27-463F-424C-86BA-3C6E3F12AEAD} ContentAccess 5/23/2013 11:43:26 AM 3284 (0x0CD4)
Download location found 0 - xxxx ContentAccess 5/23/2013 11:43:26 AM 3284 (0x0CD4)
Download request only, ignoring location update ContentAccess 5/23/2013 11:43:26 AM 3284 (0x0CD4)
Download started for content Content_2d35848f-3fbe-4ac5-8e64-d2e7b0079ffc.1 ContentAccess 5/23/2013 11:43:26 AM 3140 (0x0C44)
Download completed for content Content_2d35848f-3fbe-4ac5-8e64-d2e7b0079ffc.1 under context System ContentAccess 5/23/2013 11:43:38 AM 4008 (0x0FA8)
Computed hash: 14C8B11451D0B7A4EE848492687679E7FB24E13A14C2B75C7D73F4A5EA49FCBD ContentAccess 5/23/2013 11:43:44 AM 4008 (0x0FA8)
Hash verification succeeded for content Content_2d35848f-3fbe-4ac5-8e64-d2e7b0079ffc.1 downloaded under context System ContentAccess 5/23/2013 11:43:44 AM 4008 (0x0FA8)
Saved Content ID Mapping Content_2d35848f-3fbe-4ac5-8e64-d2e7b0079ffc.1, C:\Windows\ccmcache\3 ContentAccess 5/23/2013 11:43:44 AM 4008 (0x0FA8)
Download succeeded for download request {C5F0CA27-463F-424C-86BA-3C6E3F12AEAD} ContentAccess 5/23/2013 11:43:44 AM 4008 (0x0FA8)
Error: DeleteDirectory:- Failed to delete Directory C:\Windows\ccmcache\3.BCWork with Error 0x00000002. ContentAccess 5/23/2013 11:43:44 AM 4008 (0x0FA8)

DACL Download Failed

Hi,
We need your help.
I get this error when I try to configure Authorization policy from Cisco ISE:
5419 DACL Download Failed
Failure Reason
11025 The Access-Request for the requested dACL is missing a cisco-av-pair attribute with the value aaa:event=acl-download. The request is rejected
The NAD is WS-C3560G-24PS-S and IOS version is : C3560 Software (C3560-IPBASEK9-M)
Do you think that is a compatibily issue ?
Regards,

Hi Neno,
thank for your reply. As you suggested, after checking I had forgotten some commands :)
Now it works.

Adobe Downloader failed in PSE 11

Just installed Photoshop Elements 11, left PSE 10 on the computer. Down loading files from my canon memory card I get
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c:\users\papa\appdata\local\temp\WERBBDF.tmp.WERInternalMetadata.xml
and \WERD20E.tmp.appcompat.txt
and \WERE467.tmp.mdmp
I replaced elements 10, downloader would quit with the former error code:
encountered a problem, error code c0000005 address 77ce3e04
If anyone has a fix, I'd appreciate it.
Tom

Old problem under PSE10, could open organizer, APD always failed. Installed new PSE11, organizer opened, APD started, showed the three WEBB errors listed above in the thread. Yesterday, organizer opened, APD ran, got right to where it shows the new files in the organizer and failed. With that failure, organizer won't open all the way and says it failed.
Today, restarted the computer, Organizer PSE11 starts to open, shows it failed to open, will look for answers, blah, blah after closing the application, little microsoft wheel goes round and round for a minute next to the cursor, like something is having trouble closing, (but nothing running in the task manager window, then returns to a normal cursor. Will try removing PSE 10 from the programs and will look and see if Adobe has a program remover that takes out the little artifacts left behind. Appreciate your brainpower in thinking of things to try. Thanks.

Download Failed: 910 Application authorization failure"

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