Download failed but card still charged

I tried to purchase Foo Fighters greatest hits the other day. The download failed and BB World crashed. I noticed that the 10 dollars was still charged to my Mastercard, even though I didn't get my download. It doesn't show up in "My World" and when I go to the item again it still wants me to pay.

Hello!
I suggest that you clear the AppWorld application cache.
KB24714 How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet
Hopefully it'll work for you! Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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chelsmeister wrote:
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Download failed but card still charged

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