Download Folder Can't Be Emptied

My wife no longer can get downloaded files out of her download folder. It appears to be too full. When you go to the folder the items are grayed out. At this point I would like to clean everything out of there so that it is usable again. Does anyone have any suggestions as to how to address this problem?

Hey..
Actually my wife uses Firefox primarily, so maybe that would be a better browser >to focus on.
I had a doubt while posting the reply and mentioning about Safari. Let us concentrate on Firefox and clear the downloaded items. Here are the steps.
1. Open Firefox
2. Click "Tools" on the top menu bar
3. Choose 'Downloads'
4. A window will open and you will see all the downloads in that window.
5. At the bottom left of the window, you have a button "Clear List"
6. Click on that and the download window will be emptied.
Hope that helps............
Regards

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