Download free trial Illustrator.  windows surface pro 3 window 8.1.  cloud says app updated.  illustrator will not open

Hello,
I downloaded the free 30 day trial of Adobe Illustrator on my Surface Pro 3.  The download process has seemed to go okay, the app says it is updated.  When I go to open it, cursor spins for a second but nothing happens.
Thanks

Macdog,
You may try this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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