Download gets stuck at 100% ?

Hello,
I bought a monthly subscription to After effects -I had the trial version- and I started downloading it. Everything is fine, just that the download does not finish and gets stuck at 100%. While I try to open the program in Finder, it opens a window saying the trial version has expired and that I have to buy the licence.
Thanks you so much for your answers.

Yes, I have. I first logged in onto Creative cloud and then clicked the install button right next to the After effects icon. It started fine, then at 90%the download speed became lower and lower. I have already tried to cancel the download and reset Creative cloud (and the download of course) but it is the same outcome.
FYI : I have already been sent the email from Creative cloud saying they received the payment

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