Download indesign after paying for membership/subscription and it asks for a code

I dowloaded indesign after paying for a subscription for it. My trial ran out so i decided to try the monthly subscription. I have paid and received a confirmation email of my payment..however when I try to open indesign it asks for me to license the software and enter a 16 digit code.. which i was not supplied with. I tried uninstalling indesign and re-installing it after logging in and out of the creative cloud to see if it would update - however no change. Help would be much appreicated as i have a deadline tomorrow!! Thanks

Redteam123 this error occurs due to a connection error between the computer and our activation servers.  You can find details on how to correct this error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

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