Download interrupted during pdf viewing
Specs of my machine that can reproduce the issue:
- Windows 7 Pro x64 - All updates applied
- Acrobat reader 11.0.10
- Using Internet Explorer 11 (11.0.9600.17633)
There are two specific PDF files on our website (www.sigmaproducts.com) that cannot be downloaded by any of our customers using Adobe Reader. During loading of the file (you can the see the download progress inside the Adobe Reader), it stalls fairly early in the loading stages. Adobe Reader appears to remain in that state afterward requiring the task manager to end the IE session. All but 2 of the PDF files located in SIGMA Corporation - Product Downloads can be downloaded without trouble. The 2 PDFs that cause issues:
http://www.sigmaproducts.com/catalogs/valance/Sigma%20Valance%20Systems.pdf
http://www.sigmaproducts.com/catalogs/panel_radiator/Sigma%20Radiator%20Konvector%20Catalo gue_web.pdf
If you right click the links and save target as and then open the files with the viewer, it works so it confirms the PDFs are in working order
If we try to use other PDF viewers in the browser, it also works. Chrome also works since it uses it's built-in PDF viewer
The two files in question were by Adobe products (InDesign if I recall).
I would like to think this is an isolated issue but we had hundreds of complaints from customers unable to download our catalogues.
Considering how re-producible this issue is, there must be a fix that can be applied. IE will download the file if you "save as" so why is the streaming from IE to Adobe with these specific files generated by In-design cause issues? Should this be submitted as an issue to Adobe? If so, where is this done?
We've tried re-saving the files and pushing them again but the issue remains.
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