Download interrupted during pdf viewing

Specs of my machine that can reproduce the issue:
- Windows 7 Pro x64 - All updates applied
- Acrobat reader 11.0.10
- Using Internet Explorer 11 (11.0.9600.17633)
There are two specific PDF files on our website (www.sigmaproducts.com) that cannot be downloaded by any of our customers using Adobe Reader. During loading of the file (you can the see the download progress inside the Adobe Reader), it stalls fairly early in the loading stages. Adobe Reader appears to remain in that state afterward requiring the task manager to end the IE session. All but 2 of the PDF files located in SIGMA Corporation - Product Downloads can be downloaded without trouble. The 2 PDFs that cause issues:
http://www.sigmaproducts.com/catalogs/valance/Sigma%20Valance%20Systems.pdf
http://www.sigmaproducts.com/catalogs/panel_radiator/Sigma%20Radiator%20Konvector%20Catalo gue_web.pdf
If you right click the links and save target as and then open the files with the viewer, it works so it confirms the PDFs are in working order
If we try to use other PDF viewers in the browser, it also works. Chrome also works since it uses it's built-in PDF viewer
The two files in question were by Adobe products (InDesign if I recall).
I would like to think this is an isolated issue but we had hundreds of complaints from customers unable to download our catalogues.

Considering how re-producible this issue is, there must be a fix that can be applied. IE will download the file if you "save as" so why is the streaming from IE to Adobe with these specific files generated by In-design cause issues? Should this be submitted as an issue to Adobe?  If so, where is this done?
We've tried re-saving the files and pushing them again but the issue remains.

Similar Messages

  • I want to uninstall Acrobat reader. I got support in the community to access my HD and to send to trash the internet plugs in for PDF viewer, but when I try to download a PDF from internet a black screen appears and preview doesn't open

    I want to uninstall Acrobat reader. I got support in the community to access my HD and to send to trash the internet plugs in for PDF viewer, but when I try to download a PDF from internet a black screen appears and preview doesn't open

    Back up all data.
    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
    /Library/Internet Plug-ins
    In the Finder, select
    Go ▹ Go to Folder
    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
    If you still have the issue, repeat with this line:
    ~/Library/Internet Plug-ins
    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • Why won't Adobe reader no longer let me view previously download (from Safari) pdf's? I am running OSX 10.8.5 and have uninstalled and reinstalled latest version of Reader?

    Why won't Adobe reader no longer let me view previously download (from Safari) pdf's? I am running OSX 10.8.5 and have uninstalled and reinstalled latest version of Reader. I get this error message "Adobe Reader could not open 'OD Test Bed Proposals_0.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."  I have tried changing the 'open with' options too. Thanks

    Try this:
    Go to: Mac HD/Library/Internet Plug-ins
    Trash the AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin files
    Empty the trash
    Relaunch Safari. You can now download undamaged PDFs.

  • Firefox downloads PDF with wrong extension instead of opening a websites' PDF viewer

    I have a problem with websites that want to provide their own PDF viewer. Instead of launching their viewer, Firefox wants to download the PDF. I'd be perfectly fine with that ***if it downloaded with the correct .pdf extension so that Preview would actually open the PDF***. But that's not what happens; I end up with something like "RetrieveDocument.aspx" or "Retrieve.srv".
    I've tried resetting my download options (http://kb.mozillazine.org/File_types_and_download_actions). Didn't help.
    I saw some stuff about other plugins I can install. Here's the thing: *this stuff works fine in Chrome and Safari*. Maybe websites aren't tagging their content correctly or something, but this stuff works fine in two other browsers.

    Hello,
    In order to change the default reader for PDF files (to not open PDF files with Firefox's internal PDF reader), follow these steps:
    #Go to ''Tools'' > ''Options'' (or ''Firefox'' > ''Options'').
    #In the Options window, select the ''Applications'' tab.
    #In the ''Search'' field, type ''PDF''. You should find ''Portable Document Format (PDF)''.
    #On the right handside you should find an ''Action'' column. Use that to select your favorite PDF reader. In order to view PDF files in Firefox, choose ''Preview in Firefox''.
    Did this fix your problems? Please report back to us!
    Thank you.

  • PDF Viewer classfied as downloaded app after 1.3.1-update

    After updating my Pre to 1.3.1 today, I noticed that the PDF viewer was listed as a downloaded app with an unknown author (in the System info application's software list). However, IIRC, it was installed on the Pre when I got it, and was (correctly) listed as a preinstalled app before the 1.3.1 upgrade.
    Is this a bug?
    Post relates to: Pre p100ueu (O2)

    Thanks for your answer
    I updated directly from 1.1.3 to 1.3.1 (as this is the official upgrade path for the German version) - perhaps it was different with 1.1.3?!
    When you look at the details of an installed app (by tapping on it in the software list), the information window that appears also displays by whom the app was developed. But for the PDF viewer, it just says "von Unbekannt" (which means "from Unknown"). I think it should say something like "from Palm". That's what I meant with my last statement, sorry if it was a bit confusing.

  • Link to re-download preinstalled pdf viewer? Noki...

    hi, I use Nokia C6-01 (updated to symbian belle refresh). When I first bought my phone, there was a pre-installed pdf viewer (adobe?..i think). Well, I removed that app a long time back. Now i want it back but I just can't seem to find it anywhere. Can someone please direct me to where i can download that app?

    Hi cyanezong,
    Thank you for your post. Not aware of any PDF viewer for free compatible with your device, Adode Reader is not free for your device. You might have had a demo version, if you are looking for a PDF viewer you will find them on Nokia Store.
    Regards
    Sergent
    If my response has helped you in any way, show it by hitting the WHITE STAR... If you don't a MONSTER will come and eat your lunch...
    Also hit the Accept as solution button, so OTHERS can benefit from this helpful answer...
    DON'T BE SHY...

  • I cannot view pdf files on Safari, instead they download and open in viewer. How do I change this?

    Does anyone have a solution for this???
    "I cannot view pdf files on Safari, instead they download and open in viewer. How do I change this?"

    Back up all data. Please read this whole message before doing anything, so you'll know what to expect.
    Open Safari's preferences dialog and make notes of everything you would need to recreate the basic settings, such as your home page. That includes the settings of Safari extensions, if any are installed.
    Triple-click the line below to select it, then copy the selected text to the Clipboard (command-C):
    ~/Library/Preferences/com.apple.Safari.plist
    Quit Safari. In the Finder, select
    Go ▹ Go to Folder
    from the menu bar. Paste (command-V) into the box that opens and press return. A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open.
    Launch Safari. Its settings will have reverted to what they were they first time you launched it. Your bookmarks, history, and AutoFill data will be preserved.
    Test. If Safari now works as expected, recreate its settings and delete the file you moved to the Desktop. Otherwise, quit Safari again and put the file you moved back where it was, overwriting the newer one created in its place. Post your results.

  • How do I view PDF files from a website link on my iPad?  I already downloaded the free PDF reader ap.

    How do I view a PDF file that is a linked on a web site using my I pad?  I already downloaded the free PDF reader ap.

    When you tap on the PDF link, the file should open directly on the screen while you are in Safari. You can then tap on - Open In - in the upper right corner of the PDF. Then tap on Open In and select your PDF app from the pop up.
    If you do not see the Open In button, just tap on the open PDF somewhere and that will make the button reappear for a few seconds.

  • My mountain lion was interrupted during download   it says..... "The product distribution file could not be verified. It may be damaged or was not signed."    what to do pls help

    My mountain lion was interrupted during download   it says..... "The product distribution file could not be verified. It may be damaged or was not signed."    what to do pls help

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.
    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into a message.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Ipad2 goes back to home screen during pdf download, and aborts download

    Ipad2 goes back to homescreen during pdf download.  Have done shut downs, cleared active screens, etc.  Still occurs about 1 minute in to a download

    When was the last time you powered your iPhone off and on?
    Try a reset instead which is similar to a computer restart. Press and hold the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release.

  • Cannot create 'download' page for inline PDF viewing with IE

    Description of Problem:
    Typically, when you want to transfer a file to the client via code (cuz the
    file is in a db, for example), you create a page that will change the
    response headers and then spit out the file for them to download.
    This works, however something with the response headers make it so IE does
    not display a PDF if the 'Display PDF in browser' is turned on in the
    Acrobat Reader. The page loads, but is blank.
    code:
    response.setContentType("application/pdf"); //this works well
    response.setHeader("Content-disposition","inline; filename=" +"report.pdf" );
    response.setContentType("application/pdf;charset=GB2312"); // can't work
    response.setHeader("Content-disposition","inline; filename=" +"report.pdf" );
    when response header containt national char
    must set "useResponseCTForHeaders = true" in sun-web.xml and must use setContentType charset =XXX
    Actual Results:
    A blank page is shown
    Expected Results:
    The PDF is shown in the browser using the acrobat reader plugin.
    How often does this happen?
    Every time

    hi kglad
    thanks for the help im almost there but still not getting it
    so currently my code is set up for an action over a button
    using
    on (release) {
    getURL("www.mysite.com/my.mp3","_blank");
    so do I keep the on(release and then add in the on (release)
    then add in which part of the filereference class??
    import flash.net.FileReference;
    var listener:Object = new Object();
    listener.onSelect = function(file:FileReference):Void {
    trace("onSelect: " + file.name);
    listener.onCancel = function(file:FileReference):Void {
    trace("onCancel");
    listener.onOpen = function(file:FileReference):Void {
    trace("onOpen: " + file.name);
    listener.onProgress = function(file:FileReference,
    bytesLoaded:Number, bytesTotal:Number):Void {
    trace("onProgress with bytesLoaded: " + bytesLoaded + "
    bytesTotal: " + bytesTotal);
    listener.onComplete = function(file:FileReference):Void {
    trace("onComplete: " + file.name);
    listener.onIOError = function(file:FileReference):Void {
    trace("onIOError: " + file.name);
    thanks a lot for your help!
    var fileRef:FileReference = new FileReference();
    fileRef.addListener(listener);
    var url:String = "
    http://www.macromedia.com/platform/whitepapers/platform_overview.pdf";
    if(!fileRef.download(url, "FlashPlatform.pdf")) {
    trace("dialog box failed to open.");
    }

  • Firefox pdf viewer garbles embedded text on some of our pdfs (on Mac OS Mavericks). They're fine in Safari or when downloaded. This is a major problem.

    Firefox pdf viewer messes up text on pdfs and makes them unreadable. These fonts are embedded, so there shouldn't be a problem. The pdfs are fine when viewed in Safari or Chrome browsers. Also fine when viewed through Acrobat. Telling me to change my default browser isn't good enough. Visitors to our web site won't know this.

    The latest stable and latest development versions of the built-in PDF viewer are available as an extension and these version can possibly perform better than the version shipped with the current Firefox release.
    Latest development version of the PDF Viewer (pdfjs) extension:
    *http://mozilla.github.io/pdf.js/extensions/firefox/pdf.js.xpi
    Latest stable version of the PDF Viewer (pdfjs) extension:
    *https://addons.mozilla.org/firefox/addon/pdfjs/

  • Problem Downloading Adobe Control to view PDF documents

    Dear WebDynpro experts,
    I'm working on a problem which occurs if a user of my web Dynpro Java application tries to download
    a generated pdf document.
    I provide the pdf document using the INteractive Form element and create a download link.
    Due to the usage of the Interactive forms element the browser asks for installing an Adobe Control element.
    If I try to download this element I get the following error :
    An unexpected situation has occured while downloading neccessary SAP components to your PC.
    Please have a look on the information given below.
    If this information is not sufficient to solve the problem please click on the 'Show developer traces' Button.
    This will show more detailed information which will be useful for the SAP Customer Service.
    Error description
    Neither Adobe Acrobat 6 (or newer) nor Adobe Acrobat Reader 6 (or newer) seems to be installed correctly.
    The SAP Adobe integration needs at least one of this products to run successfully
    On my client I use Adobe reader 9. It seems that it is not recognised as propriate reader version.
    Is it possible to chnage some settings at the browser to force it to accept Acrobat 9 as appropriate Reader for my
    adobe Control element ?
    Since my pdf will not be used interactively I would also be happy to completely skip the Adobe element download.
    On Firefox there's no need to download it and it works great. But this seems not to be possible with my configuration (see my other open thread Netweaver 2004 :  How to create an pdf without need to use Adobe Control ? .
    Does someone of you know  a solution for my problem ?
    Edited by: Daniel Wetzler on Jul 23, 2009 11:33 AM

    Hi
    Instead of goiningto  Adobe activeX control go to NATIVE type
    Change the  displayType property of interactive form to native instead of activeX
    Then there is no need to downloading Adobe activeX control
    Hope this solution help you
    Regards
    Ruturaj

  • Set preview as default PDF viewer

    Hello,
    I downloaded the update for Adobe Reader and during installation, it over-rode my choice to use Preview as my default PDF viewer in Safari.  I've searched high and low and tried to change this from both Safari's preferences and Adobe Reader's preferences.  Unfortunately, the section to "click" in Adobe is grayed out and will not allow me to deselect it.  I also tried uninstalling Adobe Reader, but that just caused Safari to not open any PDF documents.
    Any thoughts on how to correct this are greatly appreciated.
    Many thanks,
    Eden

    Right or control click a PDF file you already have on your hard drive then click Get Info.
    Click the pop up menu next to: Open with
    Choose Preview from the menu or navigate to the Applications folder and select Preview from there.
    Then click: Change All

  • I am trying to use a interactive form and it says "If this message is not eventually replaced by the proper contents of the document, your PDF  viewer may not be able to display this type of document."  This is a IRS form and has worked before.

    I am trying to use a interactive form and it says "see below"  This is a IRS form and has worked before.
    is there a tech support phone number?
    Please wait...
    If this message is not eventually replaced by the proper contents of the document, your PDF
    viewer may not be able to display this type of document.
    You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
    visiting http://www.adobe.com/go/reader_download.
    For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.
    Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark
    of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries

    That means you are looking at the form online with a browser that uses its own (incompatible) PDF viewer, not the Adobe Reader plugin.
    Either
    download the form to your local disk and fill it from there
    use a browser that employs the Adobe Reader plugin
    configure your browser to use the Adobe Reader plugin: http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

Maybe you are looking for