Download link does not work

I have purchased Adobe Lightroom4 upgrade online in New Zealand, and the download link in my order does not work.  I contacted the Support via Chat and was told to call the 0800 NZ number.  I have been on hold for over an hour!  Any ideas on where I can get help?

Hi PatriceN46,
Can you try downloading using a different browser. Also, can you provide us with any error messages that you see when you try to download? Have you checked if pop-ups on your browser have been allowed?
I suggest the following document for more info: http://helpx.adobe.com/x-productkb/global/troubleshoot-download-problems.html
You should also hear from other experts on this forum. If you are still unable to solve your problem, let us know, and I'll request a customer support person to get in touch with you.
Thanks,
Preran

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