Download link from order e-mail not working 'page error'

I ordered Adobe Photoshop Elements 10 & Adobe Premiere Elements 10 back in Nov2011.  I downloaded both to learn I needed the 64 bit version.  When I had time I downloaded Photoshop Elements 64 bit and got my project done.  Now I went back to get my 64 bit version of Premiere but the link no longer works.  On the order it says you can re-download anytime.  I sign in to my Adobe Account, go to Order History, hover over download - I see the address in my browser status bar at bottom left.  When I click on download the the status bar displays the yellow triangle with the warning message 'page error'  when you expand the message it indicates a address is not working.  I tried turning my firewall off - didn't have to do that before - but same message.  There must be a link where paying customers can get the proper download?  Everything I find is for the trial version.  Is there a link?  Why do the links in the order e-mail expire?  Thanks in advance!            

OK, I finally worked around the issue.  Right click on the word download – then select open in new window.  Not sure why this worked – but it did.  Jeff, the alternate download option does appear on the second page that loads AFTER you get past the initial download link.  Though once I got there I was able to use the primary download for 64 bit.  Thanks all for looking at this.  J potter, try this and see if it helps.

Similar Messages

  • Download link for PS CC does not work

    I am in the CC area, click on PS to download and the link does not work. Here is the link. Any ideas? Working on a Mac; browser is FireFox.
    Same issue occurs when trying to download AI from CC.
    aam://SAPCode=PHSP?productVersion=14.0?passPhrase=Qrm0F9IdGKvpaqBy+4xfM5lOVjrbpmIweKyRgE7A +BqIFujuZhd6TPbicQ26g2ENYDvavIaSUbhb9BXZi83+Angu3EOQc+ntLN6A+aQp/ewWvbhau5iP8ohOSLKpfNJlYT 4bEoGiRkVT1a3siLb7QGha/SK/mjCUPNQIynZDH7M=

    Hi maurak,
    Please use Creative cloud desktop app to download all CC Apps. You can download the CC desktop app from this link.
    https://creative.adobe.com/#products
    Regards,
    Abhijit

  • Link from flash file/moving not working on a page

    I will apologize first for what maybe a very elementary
    questions. I was sent an swf file to add to a web page. I got the
    movie to run on some of the pages where I inserted it into a
    template and the template updated those pages. I think had to
    insert it into another page and the movie does not work there. Does
    this have something to do with the script in the script folder? A
    conflict of some sort?
    Also, I need to link the file a URL and putting <a
    href> brackets around it is not working. Does the link to the
    page have to embedded in the swf file?
    Thanks for any help on this.
    URL to see pages
    Movie working but no link:
    http://www.grantwrangler.com/advertise.html
    Movie not even showing up:
    http://www.grantwrangler.com/index.html

    > Also, I need to link the file a URL and putting <a
    href> brackets around it is
    > not working. Does the link to the page have to embedded
    in the swf file?
    wrapping an A HREF tag around a flash .swf object will not
    work.
    the link has to be "in" the swf, back when it was an FLA file
    in flash.
    Or- the .swf has to have actionscripting in it so that it
    will take a url as
    a parameter.
    On the flash not showing--
    Random observations from a quick look.
    There is no \ backslash in a web path or url.
    you can usually "get away with it" on a windows server, but
    it's incorrect
    and something to avoid.
    <!-- Dependencies -->
    <link type="text/css" rel="stylesheet"
    href="build\fonts\fonts.css">
    <!--<link type="text/css" rel="stylesheet"
    href="build\reset\reset.css">-->
    <script type="text/javascript"
    src="build\yahoo\yahoo.js"></script>
    <script type="text/javascript"
    src="build\dom\dom.js"></script>
    <script type="text/javascript"
    src="build\event\event.js"></script>
    <!-- Source file and calendar css -->
    <script type="text/javascript"
    src="build\calendar\calendar.js"></script>
    <link rel="stylesheet" type="text/css"
    href="build\calendar\assets\calendar.css" >
    The javascript call to show the flash file contains an
    absolute local path:
    'file:///Macintosh HD/Users/user/Documents/ Work/Nimble Press
    Ÿ/Grant
    Wrangler/Website/GW ADs/tiged
    The noscript tag uses an absolute local path:
    <param name="movie" value="file:///Macintosh
    HD/Users/user/Documents/
    Work/Nimble Press Ÿ/Grant Wrangler/Website/GW
    ADs/tiged.swf">
    <param name="quality" value="high">
    <embed src="file:///Macintosh HD/Users/user/Documents/
    Work/Nimble Press Ÿ/Grant Wrangler/Website/GW
    ADs/tiged.swf" quality="high"
    pluginspage="
    http://www.adobe.com
    it's also not a good idea to put things in a folder using a
    blank space, and
    whose name contains the word "ADs"
    Alan
    Adobe Community Expert, dreamweaver
    http://www.adobe.com/communities/experts/

  • HT4890 Trying to download photos from iphone to itunes, not working.  Keeps telling me to reset my photostream.

    I have my iphone plugges into computer and have icloud account.  Keeps telling me to reset my photostream.  It is on in my phone settings, not sure why can't download photos from phone

    Hey Tomcat38,
    Thanks for the question. I understand you are experiencing an issue installing iTunes for Windows. The following resource may help to resolve your issue:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Thanks,
    Matt M.

  • Download link to upgrade AppWorld does not work on BB9900

    Hi, 
    I just got a new BB9900. When I opened AppWorld I got the message that I needed to upgrade to a newer version of AppWorld. 
    I clicked the link to open the BB site in my browser, and clicked through on 'update today', I then end up at download site, but I can't click any buttons to start the download. Seems like a bug to me...
    Please let me know how I can upgrade AppWorld when the download site does not seem to work.
    Upgrading via the desktop software is no option. As I cannot install any software on my business laptop.
    Thanks in advance for your suggestions! 

    Hey dneirv,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    I would suggest going to www.blackberry.com/appworld/download and then download the file and restart the BlackBerry smartphone and then you should have the most up to date version.
    Let me know if you still have problems with the update.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Dynamic link from premiere to speedgrade not working, constantly crashing

    Hello,
    please help me. I'm trying to color correct my video in Speedgrade (I'm not using 4k files).
    When I try to send the project from Premiere CC to Speedgrade whit dynamic link, everything seems fine, except that when the project finishes to be downloaded from SG, it crashes.
    And it's the same if I try to open a random video clip from inside SG. I open it, put it in the timeline, but when I click on Looks, it crashes.
    All the videos I'm using are quicktime, h.264.
    Thanks a lot

    The Direct Link process should totally bypass Sg's preferences and "needs" as far as frame-rates & sizes & such not. But clearly this whole issue is affecting people with a variety of gear, and it doesn't seem to care if it's a newish or oldish video card. So they've a quirk in their code to deal with.
    Not that Sg deals with framerates perfectly all the time ... I've been having a devil of a time the last couple weeks with any attempt to export an EDL into Sg from PrPro. Footage reads as 29.97 ... sequence is 29.97 ... and the EDL is 29.97. But Sg insists that the EDL is 30 fps ... and even though it's got that bit in the prefs to account for such things if there really IS a difference ... "if edl is x & footage is frame-rate above conform to rate below" and all ... haven't been able to get Sg to accept the EDL. It will play the first 5-6 seconds of each clip & then the monitor goes black and it says "Media out of  range" ... funsies.
    Given the number of times or reasons one might need an EDL approach in emergency situations ... or as I was and a number of others are still trapped into because of this bug ... I've been trying to figure this bugger out. Still trying ...
    Neil

  • Downloaded drivers from microsoft, now internet not working. please help

    Internet connection lost after downloaded drivers updates

    Install drivers from motherboard/notebook support pages.
    I do not use optional updates, namely MS drivers.
    Sometimes removing driver in Device manager and restart may cure your computer.
    Consider HW and operating system update. From the point of view of security it is not wise to keep using Windows XP.
    Rgds
    Milos

  • Report a problem link from my receipt does not work

    The link said not able to connect to iTunes when I tried to report a problem from my receipt after purchasing a song from iTunes

    Contact iTune Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Email link in file tab dropdown not working? "error 404 not found" what is fix? have refreshed firefox multiple time without success

    this started happening last year, multiple refreshes do not correct error, 'sorry the page you requested was not found', please 'Yahoo! - 404 not found' please help, Ed.

    Do you have an extension that might be modifying how the browser reports itself?
    You can try these steps in case of issues with web pages:
    You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
    *Hold down the Shift key and left-click the Reload button
    *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
    *Press "Command + Shift + R" (Mac)
    Clear the cache and remove cookies only from websites that cause problems.
    "Clear the Cache":
    *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
    *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
    *Do NOT click the Reset button on the Safe Mode start window
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • I used to send a link from safari using mail. Suddenly i cannot do this anymore.I have checked all the details but nothing will work

    I have always managed to send  link from safari using mail Suddenly I no longer can do this and mail just sits with the message in outbox. I changed nothing and all the settings look the same. Very frustrating please can anyone help. I use an aol account with outgoing imap and incoming smtp port 587 with no check in ssl box. AOL will not help, and apple are not interested either. I find it frustrating when things that were working suddenly dont for no rason. I am running OSX 10.6.8 Thanks Tracy

    http://support.mozilla.com/en-US/kb/Managing+file+types
    Don't set Firefox for '''mailto'''. <br />
    http://support.mozilla.com/en-US/kb/Changing+the+e-mail+program+used+by+Firefox

  • Mail not working since OS X Yosemite download

    Mail not working since OS-X Yosemite download! Getting the message ''your mail index has been damaged, to repair it, quit mail'
    Same message keeps appearing despite following instructions - need mail for work! Hope someone has the answer please? iPhoto not working either since download.

    Back up all data before proceeding.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Preferences/MobileMeAccounts.plist
    Right-click or control-click the line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • The file to download the app for Android is not working from my phone--it says that the file isn't there. However it does see the one for the Iphone (even though it can't use it). I'm very computer literate and am pretty sure the problem is on your end.

    The file to download the app for Android is not working from my phone--it says that the file isn't there. However it does see the one for the Iphone (even though it can't use it). I've tried it multiple times and continue to get the same message: "NOT FOUND The requested item could not be found". I also tried through the Market application on the phone but ended-up with the same result.
    I'm very computer literate and am pretty sure the problem is on your end. If this is the case then no one can download the app. I considered that perhaps because it's still in Beta that it was removed due to some other type of software issue. I would really like to use Firefox on my new Droid (2.0); when with this be available?

    Firefox will not appear in the Market for most phones with incompatible hardware. You can check if your phone is supported here:
    https://wiki.mozilla.org/Mobile/Platforms/Android
    Even on some supported devices, a bug in the Market software prevents Firefox from showing up. This may be related to the fairly recent Android Market app update. If you go to Settings/Applications/Market and choose "Uninstall" you can uninstall the update, and then search for and install Firefox from the marketplace.
    Or, if you have a supported phone, you can download the app directly by typing this address into your phone's browser: http://bit.ly/fxbeta3
    (Note: To download the app directly for an AT&T phone, you will have to search for instructions on "sideloading" the APK file, since AT&T disables the option to install from non-Market sources.)

  • HT201210 trying to download an instal ios 7 on my iphone 4s, after half an hour into the download it came up with a message saying failed and everytime i try again the download doesnt start. tried downloading from itunes aswel but not working. anyone know

    trying to download an instal ios 7 on my iphone 4s, after half an hour into the download it came up with a message saying failed and everytime i try again the download doesnt start. tried downloading from itunes aswel but not working. anyone know why?

    The servers are overloaded. There are a hundred million people all trying to download iOS 7 at one time. Try again later

  • All the links to download DREAMWEAVER CS3 Creative Suite are not working. How can I download the file ? I have a serial number of a purchased software.

    All the links to download DREAMWEAVER CS3 Creative Suite are not working. How can I download the file ? I have a serial number of a purchased software.

    They work just fine. whatever issues you have are specific, but without proper system info, browser info and other details nobody can even begin to guess.
    Mylenium

  • Lion 10.7 / pop mail not working...

    on an intel mac pro... pop mail not working... problems with 110 port connecting to server... any suggestions?

    The only possible way to get my mail working with Mac OS X 10.7.4 was to use Thunderbird (latest version, 13) instead of Apple Mail. I don't know if this was related to my ISP only but I'm surprised that there aren't more discussions about this problem. Apparently, it is very widespread from what my ISP said. They said there is a problem with (or change in) the way Apple Mail handles POP accounts under Mac OS X 10.7.x. They are getting dozens of calls about it every day. My POP account, which worked perfectly under Mac OS X 10.6.8, simply would not retrieve mail under Mac OS X 10.7.4 using the exact same settings. I tried absolutely everything that I could find on the Internet to resolve the problem in order to continue to use Apple Mail.
    So for anyone else experiencing this problem, forget Apple Mail. Download Thunderbird and set up your POP account exactly as it was set up under Snow Leopard and your problem will be solved. Looks like Apple has some fixing to do. This is unacceptable, regardless of what Apple's excuse is or whatever their reason was for making this change.
    I like Thunderbird. I'm actually kind of glad this happened now

Maybe you are looking for

  • How do I get a text file from Photoshop  to work in the main sequence in pp?

    How do I get a text file to work properly in the master sequence. I moved it from Photoshop, which I learned to do from a tutorial, but when I move the animated text sequence to the master, it either isnt running, or it is scaled way too big. How do

  • Transfer music from PC to Mac using data disks or external drive?

    I have my iPhone synced with my office computer (a PC running XP Pro) and originally had my iPad synced with the same PC computer. But now I synced my iPad with my Macbook pro at home. Is there anyway to transfer the music and playlists via data disk

  • WAAS optimisation between different WAAS OS versions

    Hi, We are replacing WAAS devices WAVE - 7371 with WAVE - 7541. There are 6 WAAS devices at this location and we have already replaced one of existing 7371 with 7541. The 7541 are running OS 5.0.3 as we are running OS 4.4.7 on WAAS CM and WAAS device

  • Terminal is slow to open

    Hi all, I administer large number of OS X 10.4.10 servers across our organization. We are currently moving towards OD/AD integration with them. With some of them I have no problems, with others number of different issues. Not able to mount network ho

  • Corrupting files Gaussian Blur CS6

    I've asked in the past... like many, what was up with corruption of files on CS5 through use of gaussian blur. Now I just had it happen to me again through CS6. 13 hours of work almost put to nothing had I not been saving multiple versions... Anyone