Download mistake
I accidentally clicked on "buy album". It happened to be a $30 album that I had no interest in. I stopped the download before it ever started. Does anyone know how I can go about requesting a refund? I can't find an email address to write to ANYWHERE. What's up with that? There is no support that I can find.
I accidentally purchased a song or video twice.
iTunes includes many features to protect you from purchasing the exact same song or video twice. iTunes does not check your Library for ripped media or media purchased using another account. If you accidentally purchased a duplicate song or video, simply follow the steps below to send a refund request for the item to one of our support agents.
* Locate the song or video in your Purchase History
* Click on the "Report a Problem" link
* Select "I already own this item" from the drop down menu
* Enter notes explaining the situation in the Comments section
Found at http://www.apple.com/support/itunes/store/buy_troubleshooting/
Not quite the same as accidentally buying once but it was all I could find. Worth a go?
Regards,
Colin R.
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Process: Safari [465]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 6.1.1 (8537.73.11)
Build Info: WebBrowser-7537073011000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [147]
User ID: 501
Date/Time: 2014-02-13 17:17:55.136 -0500
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 4216755 sec
Crashes Since Last Report: 40
Per-App Interval Since Last Report: 408797 sec
Per-App Crashes Since Last Report: 28
Anonymous UUID: A9178863-48FE-662B-99D5-FBB4458456E4
Crashed Thread: 18
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000474
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x474:
-->
__TEXT 000000010175d000-000000010175e000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Single Web Process
Enabled Extensions:
com.genieo.safari-K444F5Z2ZH (1 - 1.2) Omnibar
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00000001072cd686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001072ccc42 mach_msg + 70
2 com.apple.CoreGraphics 0x0000000107fa37a4 _CGSReenableUpdateForConnections + 175
3 com.apple.CoreGraphics 0x0000000107fa365b CGSReenableUpdateForConnections + 395
4 com.apple.CoreGraphics 0x0000000107fa34ca CGSReenableUpdate + 25
5 com.apple.HIToolbox 0x000000010666ac49 HIApplication::HandleActivated(OpaqueEventRef*, unsigned char, OpaqueWindowPtr*) + 203
6 com.apple.HIToolbox 0x0000000106668227 HIApplication::EventObserver(unsigned int, OpaqueEventRef*, void*) + 193
7 com.apple.HIToolbox 0x00000001066364f0 _NotifyEventLoopObservers + 155
8 com.apple.HIToolbox 0x0000000106667daf AcquireEventFromQueue + 561
9 com.apple.HIToolbox 0x000000010665dbc7 ReceiveNextEventCommon + 217
10 com.apple.HIToolbox 0x000000010665dae3 BlockUntilNextEventMatchingListInMode + 62
11 com.apple.AppKit 0x000000010484c533 _DPSNextEvent + 685
12 com.apple.AppKit 0x000000010484bdf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
13 com.apple.Safari.framework 0x00000001017c1aef -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
14 com.apple.AppKit 0x0000000104a96659 -[NSApplication _realDoModalLoop:peek:] + 485
15 com.apple.AppKit 0x0000000104a9691e -[NSApplication runModalForWindow:] + 120
16 com.apple.AppKit 0x0000000104a89384 -[NSAlert runModal] + 159
17 com.apple.AppKit 0x000000010479fe24 __54-[NSPersistentUIManager promptToIgnorePersistentState]_block_invoke_0 + 1082
18 com.apple.AppKit 0x000000010479f99f -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
19 com.apple.AppKit 0x000000010479f93e -[NSPersistentUIManager promptToIgnorePersistentState] + 196
20 com.apple.AppKit 0x0000000104850606 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 194
21 com.apple.AppKit 0x0000000104850445 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 553
22 com.apple.AppKit 0x000000010485004c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 351
23 com.apple.Foundation 0x0000000103b5f07b -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
24 com.apple.Foundation 0x0000000103b5eedd _NSAppleEventManagerGenericHandler + 106
25 com.apple.AE 0x0000000107b93078 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 307
26 com.apple.AE 0x0000000107b92ed9 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 37
27 com.apple.AE 0x0000000107b92d99 aeProcessAppleEvent + 318
28 com.apple.HIToolbox 0x0000000106668709 AEProcessAppleEvent + 100
29 com.apple.AppKit 0x000000010484c836 _DPSNextEvent + 1456
30 com.apple.AppKit 0x000000010484bdf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
31 com.apple.Safari.framework 0x00000001017c1aef -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
32 com.apple.AppKit 0x00000001048431a3 -[NSApplication run] + 517
33 com.apple.AppKit 0x00000001047e7bd6 NSApplicationMain + 869
34 com.apple.Safari.framework 0x000000010198634c SafariMain + 266
35 libdyld.dylib 0x00000001070f77e1 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00000001072cfd16 kevent + 10
1 libdispatch.dylib 0x00000001070c6dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00000001070c69ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.WebCore 0x000000010ae3ac2b WebCore::IconDatabase::syncThreadMainLoop() + 491
3 com.apple.WebCore 0x000000010ae3783f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00000001072cd686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001072ccc42 mach_msg + 70
2 com.apple.QuartzCore 0x0000000102cdb17b CA::Render::Server::server_thread(void*) + 403
3 com.apple.QuartzCore 0x0000000102d5fdc6 thread_fun + 25
4 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
5 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00000001072cd686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001072ccc42 mach_msg + 70
2 com.apple.CoreFoundation 0x00000001043dd233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00000001043e2916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00000001043e20e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x0000000103b34546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
6 com.apple.Foundation 0x0000000103b92562 __NSThread__main__ + 1345
7 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
8 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 10:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023141c6 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x0000000102313ce5 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 17:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00000001072cd686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001072ccc42 mach_msg + 70
2 com.apple.CoreGraphics 0x0000000107fe503d _CGSSynchronizeWindowBackingStore + 97
3 com.apple.CoreGraphics 0x0000000107f928aa _CGSLockWindow + 3198
4 com.apple.CoreGraphics 0x0000000107f91a3c CGSDeviceLock + 319
5 libRIP.A.dylib 0x000000010fcfb6ff ripd_Lock + 49
6 libRIP.A.dylib 0x000000010fd0205c ripl_BltImage + 383
7 libRIP.A.dylib 0x000000010fd01c8a ripc_RenderImage + 313
8 libRIP.A.dylib 0x000000010fd0b5b2 ripc_EndLayer + 1001
9 com.apple.CoreGraphics 0x0000000107fd2d10 CGContextEndTransparencyLayer + 53
10 com.apple.AppKit 0x0000000104a59071 -[NSButtonCell(NSDefaultButtonIndicatorPrivate) heartBeat:] + 2759
11 com.apple.AppKit 0x0000000104a58568 -[NSWindow(NSWindow_Theme) heartBeat:] + 397
12 com.apple.AppKit 0x0000000104a319c1 -[NSUIHeartBeat _heartBeatThread:] + 936
13 com.apple.Foundation 0x0000000103b92562 __NSThread__main__ + 1345
14 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
15 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 18 Crashed:
0 com.apple.Metadata 0x0000000107915b8a MDBackupFlushFallbackBackup + 39
1 com.apple.Metadata 0x000000010791617f recordFileDescriptorIntent + 79
2 ??? 0x00000deadbea7dad 0 + 15302363086253
Thread 18 crashed with X86 Thread State (64-bit):
rax: 0x39d1ae5136135472 rbx: 0x0000000000000054 rcx: 0x0000000102bd2001 rdx: 0x0000000000000054
rdi: 0x0000000000000054 rsi: 0x0000000102bd6000 rbp: 0x0000000102bd3f58 rsp: 0x0000000102bd3198
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x00000001079ea4b0 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000054
rip: 0x0000000107915b8a rfl: 0x0000000000010212 cr2: 0x0000000000000474
Logical CPU: 4
Binary Images:
0x10175d000 - 0x10175dfff com.apple.Safari (6.1.1 - 8537.73.11) <16DD7DFC-B1F9-324D-8BE6-1AEC2446E928> /Applications/Safari.app/Contents/MacOS/Safari
0x101765000 - 0x101d40fff com.apple.Safari.framework (8537 - 8537.73.11) <6E26A6FA-2D6E-3540-A3E2-7CFDA6BEA700> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x102114000 - 0x102115ff7 libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib
0x102121000 - 0x102137fff com.apple.Accounts (211.2 - 211.2) <F62749B0-AEA6-3673-8FD7-550E21622893> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x102153000 - 0x102154fff libquit.dylib (130.1) <6012FB61-1D85-311F-A557-690C7D4C2A66> /usr/lib/libquit.dylib
0x10215f000 - 0x10218bfff com.apple.framework.Apple80211 (8.5 - 850.252) <73506CA1-CF76-3A98-A6F2-3DDAC10CB67A> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x1021a0000 - 0x1021a0fff com.apple.Carbon (154 - 155) <1B2846B1-384E-3D1C-8999-201215723349> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x1021a9000 - 0x1021a9fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x1021ac000 - 0x102208fff com.apple.corelocation (1239.40 - 1239.40) <2F743CD8-A9F5-3375-A3B0-BB0D756FC239> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x102242000 - 0x10224efff com.apple.CrashReporterSupport (10.8.3 - 418) <DE6AFE16-D97E-399D-82ED-3522C773C36E> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x102263000 - 0x1022d1ff7 com.apple.framework.IOKit (2.0.1 - 755.42.1) <A90038ED-48F2-3CC9-A042-53A3D7985844> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x102300000 - 0x1026a5fff com.apple.JavaScriptCore (8537 - 8537.73.10) <70ECF2B6-F6A1-3975-8598-AC0A62207151> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x102799000 - 0x102999fff libicucore.A.dylib (491.11.3) <5783D305-04E8-3D17-94F7-1CEAFA975240> /usr/lib/libicucore.A.dylib
0x102a3d000 - 0x102b3afff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
0x102b50000 - 0x102b88fff libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib
0x102b9f000 - 0x102baeff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
0x102bba000 - 0x102bc9fff com.apple.opengl (1.8.10 - 1.8.10) <AD49CF56-B7C1-3598-8610-58532FC41345> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x102bd8000 - 0x102bffff7 com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x102c1e000 - 0x102dccfff com.apple.QuartzCore (1.8 - 304.3) <F450F2DE-2F24-3557-98B6-310E05DAC17F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x102e88000 - 0x103159ff7 com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x103292000 - 0x103311ff7 com.apple.securityfoundation (6.0 - 55115.4) <8676E0DF-295F-3690-BDAA-6C9C1D210B88> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x103358000 - 0x10338cfff com.apple.securityinterface (6.0 - 55024.4) <614C9B8E-2056-3A41-9A01-DAF74C97CC43> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x1033b9000 - 0x10340aff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <A4341BBD-A330-3A57-8891-E9C1A286A72D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x10343c000 - 0x1035a5ff7 com.apple.WebKit (8537 - 8537.73.11) <270E5AE4-CD81-394D-BC67-52E24A7B64C4> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x10369e000 - 0x103916ff7 com.apple.WebKit2 (8537 - 8537.73.11) <29199245-7FE4-308F-B38B-AD019A7F9E39> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
0x103afc000 - 0x103e5bfff com.apple.Foundation (6.8 - 945.18) <1D7E58E6-FA3A-3CE8-AC85-B9D06B8C0AA0> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10407e000 - 0x10419692f libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib
0x1041b6000 - 0x10421eff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib
0x104277000 - 0x104349ff7 com.apple.CoreText (260.0 - 275.17) <AB493289-E188-3CCA-8658-1E5039715F82> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x1043ad000 - 0x104597ff7 com.apple.CoreFoundation (6.8 - 744.19) <0F7403CA-2CB8-3D0A-992B-679701DF27CA> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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0x109b8a000 - 0x109c7ffff libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib
0x109c90000 - 0x109d12ff7 com.apple.Heimdal (3.0 - 2.0) <ACF0C667-5ACC-382A-A998-61E85386C814> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x109d41000 - 0x109d43fff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x109d4d000 - 0x109d52fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x109d61000 - 0x109d6cfff com.apple.CommonAuth (3.0 - 2.0) <1CA95702-DDC7-3ADB-891E-7F037ABDDA14> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x109d76000 - 0x109db9ff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x109dcd000 - 0x109df7ff7 com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x109e15000 - 0x10a0b9ff7 com.apple.CoreImage (8.4.0 - 1.0.1) <CC6DD22B-FFC6-310B-BE13-2397A02C79EF> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x10a19c000 - 0x10a1f3ff7 com.apple.ScalableUserInterface (1.0 - 1) <F1D43DFB-1796-361B-AD4B-39F1EED3BE19> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x10a21b000 - 0x10a265ff7 libGLU.dylib (8.10.1) <6699DEA6-9EEB-3B84-A57F-B25AE44EC584> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x10a276000 - 0x10a27dfff libGFXShared.dylib (8.10.1) <B4AB9480-2CDB-34F8-8D6F-F5A2CFC221B0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x10a286000 - 0x10a29dfff libGL.dylib (8.10.1) <F8BABA3C-7810-3A65-83FC-61945AA50E90> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x10a2b5000 - 0x10a2f2fef libGLImage.dylib (8.10.1) <91E31B9B-4141-36D5-ABDC-20F1D6D1D0CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x10a2fa000 - 0x10a2fcfff libCVMSPluginSupport.dylib (8.10.1) <F0239392-E0CB-37D7-BFE2-D6F5D42F9196> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x10a304000 - 0x10a308fff libCoreVMClient.dylib (32.5) <DB009CD4-BB0E-3331-BBB4-A118781D193F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x10a30e000 - 0x10a368ff7 com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x10a380000 - 0x10a79dfff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x10a9b4000 - 0x10a9c1fff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x10a9c9000 - 0x10a9eafff com.apple.Ubiquity (1.2 - 243.15) <C9A7EE77-B637-3676-B667-C0843BBB0409> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x10aa03000 - 0x10aa0eff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x10aa1c000 - 0x10aa3bff7 com.apple.ChunkingLibrary (2.0 - 133.3) <8BEC9AFB-DCAA-37E8-A5AB-24422B234ECF> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x10aa47000 - 0x10aa47fff com.apple.vecLib (3.8 - vecLib 3.8) <6CBBFDC4-415C-3910-9558-B67176447789> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x10aa4b000 - 0x10aa54ff7 com.apple.CommerceCore (1.0 - 26.2) <AF35874A-6FA7-328E-BE30-8BBEF0B741A8> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x10aa65000 - 0x10ab00fff com.apple.CoreSymbolication (3.0 - 117) <7D43ED93-BD81-338C-8076-6A932A1D19E8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x10ab22000 - 0x10ab7eff7 com.apple.Symbolication (1.3 - 93) <97F3B1D2-D81D-3F37-87B3-B9A686124CF5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x10abc6000 - 0x10abfcfff com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x10ac1a000 - 0x10ac66fff com.apple.framework.CoreWLAN (3.4 - 340.18) <3735FB49-30C0-3B11-BE25-2ACDD96041B5> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x10ac93000 - 0x10ace2fff com.apple.framework.CoreWiFi (1.3 - 130.13) <CCF3D8E3-CD1C-36CD-929A-C9972F833F24> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x10ad1e000 - 0x10ad22ff7 com.apple.CommonPanels (1.2.5 - 94) <AAC003DE-2D6E-38B7-B66B-1F3DA91E7245> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x10ad2d000 - 0x10ad30fff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x10ad3c000 - 0x10ad51fff com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x10ad73000 - 0x10ad90ff7 com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x10ada8000 - 0x10adaaff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x10adb7000 - 0x10adb9fff com.apple.securityhi (4.0 - 55002) <26E6D477-EF61-351F-BA8C-67824AA231C6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x10adc3000 - 0x10adfffff com.apple.GeoServices (1.0 - 1) <DB382348-EBFA-3AD5-888B-7F4640F41834> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10ae1d000 - 0x10ae28ff7 com.apple.ProtocolBuffer (2 - 104) <3270C172-1437-3080-9E53-3E2DCA9AE2EC> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x10ae32000 - 0x10bef9fff com.apple.WebCore (8537 - 8537.73.13) <D924D5C2-6819-3559-91B5-48FDF841BFA9> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x10dfab000 - 0x10dfd9fff com.apple.CoreServicesInternal (154.3 - 154.3) <F4E118E4-E327-3314-83D7-EA20B1717ED0> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x10e03d000 - 0x10e04bfff com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x10e063000 - 0x10e06ffff libCSync.A.dylib (333.1) <319D3E83-8086-3990-8773-872F2E7C6EB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x10f01f000 - 0x10f29bff7 com.apple.RawCamera.bundle (5.01 - 718) <6CC4A1E5-A89A-369D-96C4-7A5ED40B487B> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x10f484000 - 0x10f488fff libCGXType.A.dylib (333.1) <16625094-813E-39F8-9AFE-C1A24ED11749> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x10fcf2000 - 0x10fd1eff7 libRIP.A.dylib (333.1) <CC2A33EB-409C-3C4D-97D4-41F4A080F874> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff6135d000 - 0x7fff6139193f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 265
thread_create: 9
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=163.7M resident=90.0M(55%) swapped_out_or_unallocated=73.7M(45%)
Writable regions: Total=1.1G written=15.3M(1%) resident=34.8M(3%) swapped_out=0K(0%) unallocated=1.1G(97%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 564K
CG image 12K
CG shared images 1216K
CoreServices 1088K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
JS VM register file (reserved) 4096K reserved VM address space (unallocated)
JS garbage collector 256K
MALLOC 87.7M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
SQLite page cache 2496K
STACK GUARD 56.1M
Stack 16.6M
TC malloc 80K
VM_ALLOCATE 16.1M
__DATA 14.0M
__IMAGE 528K
__LINKEDIT 38.5M
__TEXT 125.3M
__UNICODE 544K
mapped file 43.6M
shared memory 308K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 404.9M
Model: MacBookPro8,3, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 4 GB, SMC 1.70f6
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f4 12974, 3 service, 21 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD TS256C, 251 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: USB 2.0 FD, 0x154b (PNY Technologies Inc.), 0x0057, 0xfd120000 / 5
USB Device: USB 2.0 FD, 0x154b (PNY Technologies Inc.), 0x0059, 0xfd130000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3You installed the "Genieo" scam product. There is an uninstaller, but as the developer is not trustworthy, you shouldn't rely on it. I suggest the tedious procedure below to disable Genieo.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know that, stop here and ask for guidance.
Quit the Genieo application, if it's running. Force quit if necessary.
Triple-click anywhere in the line below on this page to select it:
/etc/launchd.conf
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
A folder may open with a file selected, or the file may be absent, in which case you'll get a message that it doesn't exist. If it does exist, it's a configuration file created or replaced by the Genieo installer. Any software installer that does this should be considered ipso facto malware. Move the file to the Trash. You'll be prompted for your administrator password.
IMPORTANT: If the launchd.conf file exists, you must move it to the Trash it before continuing. Otherwise the systemwill become unbootable. In that case, restore from your backup and start over. That's how badly Genieo has sabotaged your system.
Repeat with each of these lines:
/Applications/Genieo.app
/Applications/Uninstall Genieo.app
/Library/Frameworks/GenieoExtra.framework
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
Again, some of these items may be absent, in which case you'll get a message that the file doesn't exist. Skip that item and go on to the next one.
Reboot and empty the Trash. Don't try to empty the Trash until you have rebooted.
Your web browser(s) should now function normally, and you should be able to reset the home page and search engine. If not, stop here and post your results.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including one called "Spigot" if it's present. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
The Genieo installer may also install the "Silverlight" web plugin from Microsoft. If you have no use for that plugin, you can remove it according to Microsoft's instructions. Don't remove it if you subscribe to "Netflix" or any other video-streaming service that uses it.
This procedure may leave a few files behind, but it should deactivate Genieo. Make sure you don't repeat the mistake that led you to install it. Chances are you got it from one of the Internet's open sewers such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad embedded in a page on some other site.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.
Contributed by user Linc Davis. -
I downloaded pictures onto my iPhone from computer twice by mistake now when i uncheck/sync then check and sync again i keep getting two lots of pics..how can i get just the one set again? thnx
You're welcome.
All photos transferred from your computer are stored in the iPhone's Photo Library regardless if you select a single album or folder of photos to be transferred or multiple albums or folders. The photos on the albums or folders of photos include a pointer to the original photos stored in the Photo Library. The photos are not duplicated taking up double the storage space. This way you can view the photos in an album or folder of photos only by selecting the album or folder, or all photos in all albums or folders by selecting Photo Library.
Makes more sense when transferring multiple albums or folders of photos which cannot be changed when transferring only a single album or folder of photos.
The same applies with iTunes and music playlists. A song can't be in a playlist unless it is in the main iTunes library. Placing a song in a playlist does not duplicate the song. -
Hi can anyone help please, my iPhone 5 was reset by mistake and now my music will not download to it even though it was bought from iTunes, i purchased another song with my iphone5 and it won't download ether to my phone but has downloaded to my ipad3
Try force-closing the music app on your iPad by double-tapping the home button, swiping up on the preview above the music app, then tap the home button again. Then reset the iPad by holding the power and home buttons at the same time until you see the Apple logo, then release. When it restarts go to Settings>iTunes & App Store, tap the ID, sign out, then sign back in. Then try downloading the songs from iCloud again.
-
I've changed the language on my Ipad to Chinese by mistake and then in trying to correct the mistake downloaded something... I pad seems to be in a set up mood. There are no icons appearing on screen just Chinese. Is there a way to return to English setting?
Hey there KCR875015,
It sounds like like you need to change the language your iPad is set to, but you cannot understand the language it currently is. The following article should help you do that:
iOS: How to change the language when it's set to one you don't understand
http://support.apple.com/kb/ht2371
Thank you for using Apple Support Communities.
All the best,
Sterling -
I was trying to download my itunes to my iphone and did a restore by mistake. Now all my contacts, pictures etc are gone from april to now. How can I revert my iphone back to the way it was
- You do have iTunes version 11 on the computer, right. Saying the latest is not sufficient.
- Have you tried everthing here:
iOS: Device not recognized in iTunes for Windows
- You should
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Your library/media will not be affected.
- Does the iPod charge? -
Hello Everyone,
I made the mistake of misidentifying a book purchased through iTunes, and didn't realize this until it downloaded.
Do I have any recourse? Can the book be removed from my bookshelf and receive a credit? Or is that it?
Thanks for any help you can offer,
KeithAll purchases are considered final, but you can try contacting iTunes support and see if they will credit your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
By mistake I uninstalled my Acrobat someting, which gave me the opportunity to print .pdf and color-mark text. My licence key is [removed by moderator - never disclose publicly]. What is the name of the product? Where is the link for download and reinstall? Please help me rapidly, Best regards / Stefan
Sign in to your Adobe account online and look in the Plans/Products sections to see which program it might have been.
-
I just downloaded an iphoto update and when I tried to share my photos was asked for email and password. I must have typed in the info wrong because I keep getting an error message. I don't see how to change the info to the correct mistake..
I too added 2nd apple ID when I tried to get Free app from apple store just to get to NONE on the credit card needed. It said it sent confirmation email to my new apple ID email that I have to confirm. Problem is I can not get to the new apple ID email account. On my ipad it logs into my original email account and I see no where to log into another email account. If I go to my laptop, the new apple ID I created does not let me log into email where apple said it was sent to. It did not send to back up email account either.
Can I log into 2 email accounts on my ipad where it says mail at bottom?
Can I have 2 apple ids?
If I created a 2nd apple id to get to NONE on credit card needed, can't I log into it also on another laptop in gmail?
(won't let me)
If I used my original apple id I created when I got my new ipad, it will not let me get free app without credit card, there is no where it says NONE needed. I am too new to apple to start with credit cards etc until I get use to it. -
some window came up asking if I wanted something downloaded. I went to click no , but hit yes by mistake. Now I keep getting this rpc. _html download ( with numbers) almost everytime I open a new tab. How do I stop that.
See also:
* http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/rpc-html/m-p/1083715 -
was a mistake that I tried to download it my baby that I can do for my account that the new works oh when can I remove it from my account
Not sure what you are asking - what did you download and what do you want to remove ? If you purchased something that you didn't mean to then all purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you mean something else ... ?
Maybe you are looking for
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