Download of a movie was not completed and cant get it to resume

started a download of a movie but it was not completed and now cannot get it to resume

Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

Similar Messages

HT1657 My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

I have preordered books and when they were available the download was not completed, and it now the books show in my library but they indicate paused? i have gone to the purchased tab in the store and am not able to download using the download tab???

I have pre ordered books, when available download was not completed, it now shows book in library but indicates " paused" i have gone back to store and purchased tab and tried to download again but it is not allowing?

Sorry, it's not a device it's a resource that's missing. None of my books will open.Please help

TS1424 Has anyone had a problem purchasing movies in the last week? I get a message say that my purchase was not complete and to contact itunes support.

Has anyone had a problem purchsing movies from iTunes in the last week? Everytime I try to buy a movie or TV show I get a message from iTunes saying "You purchase was incomplete please contact www.apple.com/support/iTunes/ww/." which is no help, still waiting for help!

If you haven't contacted iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Trial download of Flash CS3 was not completed: does this mean I can't download it again?

A few weeks back I started to download the trial version of Flash CS3 (I am still using Flash 8, but have a CS3 file created elsewhere that I want to re-save as Flash 8). Unfortunately the internet link was broken when only about 80% had downloaded. Adobe has assumed I have the download - does this mean that I cannot try downloading it again? (When I attempt to do so there is a brief flurry of activity, then nothing happens.)

if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). so, your browser must also accept cookies to enable these downloads.

Movie Rental stops playing and cant get the film back.

I rented a movie and it stopped playing half way through. I tried to watch it again and is asking for me to purchase it, what do i do?

I'm having the same issue today, and followed Mr Winston Churchill's advice, but haven't heard anything back.
I'd like to know how Apple resolved your issue, if at all, and what steps you took.
Cheers

Download was not complete

Yesterday I downloaded something, but it was not complete. Three parts are missing. How can I get these parts without buying the whole sample again?

Provided you are in a country where you are able to redownload past purchases, delete the problematic songs from your iTunes Library.
Redownload (free) by clicking "Purchased", under Quick Links at the top right of the iTunes store.
If this doesn't work contact iTunes support here:
http://www.apple.com/support/itunes/contact/

TS1702 how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space

how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space. How?
Thanks

You can use iCloud with 10.7.5. You do not need to upgrade to Yosemite. You should provide a minimum of 15 GBs of free space or 10% of the hard drive's capacity, whichever is greater.
Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.

I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit

I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit.

Hi LindyMBiega,
Please try doing a fresh download of Photoshop elements 12 from the below mentioned link and try the installation again.
Download Photoshop Elements products | 12, 11, 10
Cheers,
Kartikay Sharma

HT1657 I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

2 questions, 1 I tried to download developer preview 2, and it did not complete and now I cant redeem again. Is there a way to fix without calling the 800

2 questions, 1 I tried to download developer preview 2, and it did not complete and now I cant redeem again. Is there a way to fix without calling the 800, 2 if i put all itunes in the cloud do i have to store it on my machine still, can i delete movies etc, on hard drive

If you mean the Developer preview of OS X 10.8 Mountain Lion you need to be posting this to the appropriate developer forum or AppleSeed forum. We can't help you with software that hasn't been released.
Your second question seems to be related to iTunes Match, yes? Try posting it in that forum.

TS1424 My recent downloads was not complete, song & videos stopped short of end of song or video. How do I get the entire recording without purchasing them again?

My recent downloads was not complete, song & videos stopped short of end of song or video. How do I get the entire recording without purchasing them again?

you will probably need to recreate your itunes library to get the complete song. view the article on how at apple.com/support and search for HT1451

HT4623 Hi. My device won't update iOS in settings. It won't download apps for me. Itis connected to the internet). The latest app I tried to download appears stuck! Has not completed its download, won't open and I cannot delete it. What can I do?

Hi. My device won't update iOS in settings. It won't download any new apps for me. (It is connected to the internet). The latest app I tried to download appears stuck! Has not completed its download, won't open and I cannot delete it. What can I do? I purchased the product online a year ago. I'm not sure of the exact date... I think it was late November 2012.
Any help appreciated.
Fileas

If this has happened more than once the problem is likely on your PC.
See here: http://www.apple.com/support/iphone/assistant/itunes/

Since downloading OS X Mountain Lion my WordSearch9 will not open. I got a message that X11 was not supported and directed to a sited to download XQuartz. Now when I try to launch WordSearch9 I get a message "X11 cannot be found.

Since downloading OS X Mountain Lion my WordSearch9 will not open. I got a message saying that X11 was not supported and directed to a site to download an update "XQuartz" which I did. Now when I try to launch WordSearch9 I get a message "X11 cannot be found". I did follow the instructions to download and install XQuartz, but there still seems to be a problem. Anyone have an idea?

Your report indicates Mountain Lion, but your footer indicates Lion. I'll assume you're on 10.8.2; on the current Mountain Lion version.
Rebooting is fine.
The posted diagnostics look like there might be a problem with the Xquartz install, or it is not starting, or it's not authorized for the sandbox. (But I don't know enough about that to be certain.)
Try launching X11.app directly from your Applications > Utilities folder, and see if that works, or if shows any dialog boxes, or that reports any errors.
If you had an Xquartz kit installed and it's not the 2.7.4 (current) Xquartz kit, then please update to that version. (I'm assuming that site is where you got your Xquartz kit from, too.)
I'd also suggest also discussing this more directly with the Xquartz folks via mailing list or the IRC channel, or collecting up the Xquartz logs and then posting a bug over at the Xquartz site; here are the details on bug reporting for Xquartz.

In the window called Library, under downloads (such as a word doc), there are numerous downloads that are not completed, and cannot be deleted (option grayed)..

It seems Firefox has downloaded a document or a picture to the desktop. On the top bar, there is an icon - small downward pointing arrow over a bar. When I click on that it brings up a history of my downloads (docs, pics, pdfs, etc.....NOT software downloads). There appears to be many previous downloads in this window, they appear to be done, but NOT completed and are just hanging there in never never land. By clicking on the bottom item (3 other items), it opens a window called Library. The second options to the left is downloads. The instructions tell you to click on the "Clear Downloads" on the upper bar (Next to Organize) and this will clear out all the downloads. This Clear Downloads is, however, grayed-out. There seems to be no other ways to clear this list. Any help would be appreciated....
Thanks

That is unfortunately a regression bug in the current Firefox 32 beta 9.
You can create a new String pref on the <b>about:config</b> page via the right-click context menu.
Name: browser.safebrowsing.appRepURL
Value: https://sb-ssl.google.com/safebrowsing/clientreport/download?key=%GOOGLE_API_KEY%
Bug 1057764 - Download Manager regression in FF32 beta 9 update

Download of a movie was not completed and cant get it to resume

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