Download page shows "You have no downloads"

Question

I purchased CS5.5 on April 17 directly from Adobe and qualify for a free upgrade to CS6. After finding that CS6 had been released, through a web search, I contacted Adobe via chat and was told that I would get an email in 2 to 3 business days that would contain a discount code. After 4 business days I logged on to my account at Adobe and saw on the Orders page a "new order" for CS6 with a price of $375 and the totals below showing $0.00. To the right was a link "Download". I chose it and it took me to my Downloads page where there was a message: "You have no downloads". I engaged in another chat that more or less went through the same experience as before, explaining my situation to 2 people and was told it would be 2 to 3 days and I would receive an email fixing things. They could not assure me that it would really happen this time either. I have received no emails regarding this issue. I received emails from Adobe at the time of my purchases so I know that any other messages wouldn't end up in the Junk mailbox.
This morning I called Adobe Customer Service and the message referred me to the webpage dealing twith Downloading the free CS6 upgrade. That page instructed me to go through all the steps I had already done, ending up with the "You have no downloads" message. So, I called Adobe Customer Service again and connected with an operator there and explained my situation. I was then referred to Customer Support who, after another lengthy explanation on my part, referred me to Tech Support. After another explanation The person, who was very difficult to understand, said he was transferring me to the "department that specializes in these issues". After another lengthy wait on hold someone answered and, after the explanation of my situation again was told that he couldn't help since this was the Sales department. He referred me to call the Customer Service number. When I complained that this was a circle of frustration since I had already talked with them and several others to no avail. He recommended that when someone tried to transfer me to insist that I speak with someone else who know what they were doing.
That was eight people in seven days with absolutely no help. The choices at telephone Customer Service do not relate remotely to this issue and only trigger referrals to others who are unable to help.
So, how can I connect with someone who knows how to solve this problem?

Answer 1

Thanks Mylenium. I've tried all the usual things you mentioned to no avail (browsers, Flash, etc.). I've got CS5.5 so don't really need to have CS6 running but still am anxious to get it nonetheless. I figured since the item shows up on my Orders page that the Download link would do the trick.
I've in the mean time submitted a "Post-Announcement Upgrade Request" form to Adobe to see if that nets anything. Hope it doesn't add to confusion.
I'm assuming from what I read of others' experiences that I will at some point need to get an email with the new serial number and perhaps a discount code.
This is one they could have made incredibly simpler.