Download problems with CC Photoshop

Hi, I downloaded CC photoshop and Lightroom 5 from the cloud. This last one is working correctly, but CC photoshop didn't create an icon in my desktop, so I can not open it. The download is done, so I don't know why I don't have the icon. Somebody can help me ?

Are you on Windows or Mac OS X?
On Windows you should be able to find the program under Program Files and right-click from the mouse to create a shortcut. Then place that shortcut on the Desktop.
Similar for Mac OS X except the program is under the Applications folder.

Similar Messages

Problem with installing Photoshop elements 9 and adobe support advisor

Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
cpsid_82829s5 Missing installation file bootstrapper error occured
with this code for a support from adobe 00-67325-032018052012
I unistalled it and retried, but nothing.
Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
Thank you

In the error message it doesn't tell me
"Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
Messaggio originale----
Da: [email protected]
Data: 18/05/2012 22.20
A: "Questionlady"<[email protected]>
Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor? If so can you please list each step and the result of those steps. This will allow us to best advise you on your next steps.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
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I have a problem with my photoshop CS6 retina display

I have a problem with my photoshop CS6 retina display. my photoshop doesn't support retina on my Macbook pro 15 retina. the version I have in my laptop is 13.0v. I was trying to update to 13.1 from my photoshop through > help > update but this option is off. it is appear gray color. I couldn't click on it. please help me.

Mac Perpetual CS6 current version is 13.0.6 the subscription version is version 13.1.2. How are you trying to update to 13.1.?? do you have a Creative Cloud Subscription?
Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

Problem with update Photoshop, Illustrator and Indesign CS6

Hi all. I have problem with update Photoshop, Illustrator and Indesign CS6 on OSx 10.8.4. Application are OK but update (bug fixies) not working. Update failed. (U44M1P7)

Hi El Gondo,
The following might explain and help solve the problem...
U44M1P7 - Updates :
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html
U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :
http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html
Thanks!
Ankit

Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone.

Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone. Can you help me please? Thanks a lot Nana

1) Apps are not part of the backup, only data stored by 3rd party apps. But you can redownload the apps for free again if you use the same account you did when you bought them the first time. http://support.apple.com/kb/HT2519
2) See this article http://support.apple.com/kb/HT1766 and find out what's in your backup.
3) Backup your itunes+ library (http://support.apple.com/kb/HT1382 and http://support.apple.com/kb/HT1751), which will copy your Mobile Applications folder, and save your iphone backup folder as well
In other words, maintaining a backup of your computer is essential.
When you resync your apps from your computer to the phone, make sure your computer is authorized again. http://support.apple.com/kb/HT1420

Problem with registering Photoshop elements 13

Hello,
it would be great if somebody could help with the following.
I have problems with regstering Photoshop elements 13.
The problem is described in Anmeldungs-, Aktivierungs- oder Verbindungsfehler | CC, CS6, CS5.5
I tried with all 4 offered troubleshootinh steps and found no issues -> I can access http://www.adobe.com, https://www.adobe.com and https://lm.licenses.adobe.com, firewall is switched off, time is correctly set and global sign root CA is installed in my trusted root store ...I still I cannot access adobe's registration server and complete registration.
Interestingly the following web page is offline: www.adobe.com/go/getactivated_de
Any ideas what could be the problem?
Is the registration service offline for German customers?
Am i missing something?
Thanks!
Kind Regards,
Stephan

After unzipping Photoshop Elements 13, I received a error message saying
that PSE had detected an impending shutdown of my computer, and that I
should shutdown and restart the computer. I had two button choices:
ignore or quit. Given those choices, I quit, then shutdown the computer
and restarted. I again unzipped PSE and attempted an install. This time I
got a error message saying an installer was already running and I should
shut it down. Having no clue as to how to shut down an installer, I
attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
and either waited for a return call, waited on hold, attempted to
communicate with someone who I could not understand from India, or was told
technical support was not available on the phone for PSE. I finally gave
up and went to Chat. There, attempting to explain what the problem was,
(see above), I guess I took too long to respond, the chatter closed the
chat, and I was not able to reconnect to chat. After 5 attempts were
denied, I contacted a friend who has computer operations experience. After
an hour of attempting various things, he told me to hit "ignore". PSE
installed correctly and I'm now using it. This was an extremely shoddy
performance by Adobe -- first a glitch in the install process, and then no
help from tech support.
On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]>

Download problems with Flash player

Trouble with installation of of latest version of Flash Player V15.0.0.189. I am running Mac version 10.10 with Safari version 8.0. The installation gets to 50% and indicates download is complete, then it goes
to 75% of the installation and then gives an Error message: unable to proceed with installation. I have spent 2 1/2 hrs going thru all of the troubleshooting items including an uninstall of the old version of
flash player. now I have no flash player. This is not the first time that I have run into this problem and given up with completing the download. by deleting the old flash player I am now unable to use a number of my applications. It is about time Adobe provides its users with tech support. I hope someone out there has a solution to my problem, because I do not expect Adobe to help. I have been a user of Adobe products for many years with illustrator, photoshop, acrobat pro and user of reader and flash player. At this point I am not a happy camper with Adobe.

Isn't that rich, 40 Woody? I been getting upgrade notices for the last month, and every time I try to upgrade Flash Player, I get this message, "Acrobat Reader could not open AdobeFlashPlayerInstaller_15_Itrosxd_aaa_alh-4.dmg' because it is either not a supported file type or because the file has been damaged ( for example, it was sent as an email attachment and wasn't correctly decoded).
This looks to me like a power play to get me and everyone else to purchase that damn subscription concept which popped into existence about a year and a half AFTER I paid for the entire CS6 Suite. I wish I could send them a bill for my time lost trying to figure this out. Just glad I don't have any deadlines.
So, now what… tech support?

Problem with starting Photoshop CS6 in Windows 8.1 after PC weak up from sleep

Hello,
I have continuously problems with Photoshop CS6. After weak up my PC from sleep mode Photoshop take ages to start. It take about 15 minutes than it starts. After restart it's just fine and Photoshop start up in few seconds. Before with Windows 8 was everything ok.
I tried reinstall whole Creative Suite, delete all files from system folders of Photoshop, no plugin used, all is up to date!
CS used: Creative Suite Design Standard CS6, Czech language (Photoshop 13.01 64 bit and 32 bit - both do the same)
System: PC, Windows 8.1 64bit Czech language, system and program discs: Intel and Corsair SSD, CPU Intel i7 4Ghz, 24GB RAM, Graphic - Nvidia Geforce 580 GTX (graphic drivers up to date).
Adobe need to fix that.
Thanks for help, it's really annoying problem.

Martycz wrote:
Adobe need to fix that.
Along with all the other problems in this world that are all Adobe's fault.
OK so this all went pear shaped after updating Windows to 8.1? Have a look at Preferences > Performance and see if Graphics acceleration is still checked. Or it might even be greyed out. Apparently the 8.1 installer arbitarily installs a generic graphics card driver, so you might find that your drive is not so up to date as it used to be.
You know that you need to update it from the card maker's site?

Problems with running Photoshop CS6 and Bridge with Lightroom 4 also on the same PC

I was running Photoshop and Bridge, then purchased Lightroom 4. Before installingt 4 I had no problems with Bridge, but since installing 4 all of the photo's that were held in bridge are now gone, but they are in Lightroom. With Lightroom, you are able to edit photos out of Lightroom and into Photoshop when necessary, save and close and it automatically changed the Lightroom picture.
I have two PC's, one has Bridge on it (this one) and the other without, but both have both editing prgrams installed. On the other PC I can switch between Lightroom and Photoshop with no problems, but when I try to switch with this PC, the one with Bridge installed, it will open Photoshop, but the photo will not transfer. If I close Photoshop program and go back to Lightroom, it will tell me that the picture could not be transfered to Photoshop because it would not launch. If I close that message window, it will then launch Photoshop and the picture transferes over allowing me to edit and save as normal.
My question is; does anyone know if Lightroom and Bridge should run side by side, or should I delete Bridge from this PC and see what happens. Bridge is just a holder and organizer of photos, wherease Lightroom does the same, but also has post editing capabilities. The two programs seem redundant, but if your running Photoshop, it's hard to get files out of Lightroom. It seems that you need to open Lightroom first, then you can view and chose a photo to work on, then move it back and forth between the two programs. This seems to make Bridge redundant.
Thanks for any help or suggestions.
he_b_gb1947

Hi, Yes, but that actually wasn't the problem. I start out in Lightroom,
then move to Photoshop if I have something that can't be fixed in
Lightroom. The problem was that when I tried to edit, out of Lightroom and
into Photoshop, I was getting an error message that Lightroom couldn't
prepare files for transfer because Photoshop wouldn't open. But, it had
opened, the picture just wouldn't transfer. If I closed Photoshop,
Lightroom would try again and it would open and transfer the second time. I
ended up going to the Adobe help, chat line, and they looked into my PC and
located the problem, it's now working fine. Thanks to everyone for your
inputs. Most appreciated.
Gary

Installation problem with Adobe Photoshop Element 10

Good day
I purchased the Photoshop and Premiere Element 10 suite and I had no problem the first time I installed it to my computer. However because the first time I installed it in french and want to change for english to I uninstalled both.
When reinstalling I had no problem with Premiere however Photoshop Element refuse to reinstall giving me the error message ''Failed to install Share technologie''
I turned off both antivirus and firewall and it does not work
I need help

Uninstall each and every bit of Adobe software on the system, including Adobe Reader etc., then try again. You may also need to delete the caps.db in C:\Program Files (x86)\Common Files\Adobe\caps.
Mylenium

Problems with Adobe Photoshop Elements 11

I recently purchased the above and I am having problems with colour. When trying to work with a photo the colours are not true to the original. I have checked the inks and have checked the printer. When copying somthing staight from the printer the colours are perfect. I have only had this problem since I installed the above. What can I do to rectify this problem. Cheers. J Briggs.

Welcome to the forum.
Unfortunately, you have posted to the Premiere Elements (video-editing program) forum.
I will Move this to the Photoshop Elements Forum for you.
All of your links and e-mail subscriptions will follow.
Good luck,
Hunt

Download problem with pacman

Hi,
i'm new to archlinux and am currently installing arch, unfortunately pacman waits for about 15-20 seconds after each package before he gets the next one so that installing packages is realy time consuming (downloadspeed of the packages is normal around 600kb/s). i do not have any similiar problems with other distributins or downloads and couldn't find anything like this in the wiki,forum or with a searchengine. i realy don't know what could cause this problem and would appreciate any help.
regards,
otowa

Otowa wrote:thx nDray, already tried that without any success
When you download manually a package (or any file) with wget, is it slow to connect or what?

Download Problem with iPhoto 6.0.4.

New Mac user here. I have a clean install of OS X, uodated to to 10.4.8. I bought a copy of iLife 06 from Amazon.com and installed it and successfully updated the various programs....except for iPhoto.
The version installed is 6.0.1. When I look for updates I get the message that 6.0.4 is available and I download it (i've done this 3 or 4 times) and each time it shows a successful download and then I get an error message:
"The update "iPhoto Update" can't be installed.
The digital signature for this package is incorrect. The package may have been tampered with or corrupted since being signed by "Apple"."
This is odd. After I installed iLife from the disk I bought (in a sealed box) from Amazon I have successfully downloaded and installed updates to the other component programs; it is just iPhoto that is giving the problem.
Which figures because that is the one program in the suite I want to use.
I would appreciate any help or direction in solving this problem.
(btw: I noticed some comments on this forum about problems with v 6.0.5. I have only been 'offered' a download of 6.0.4. Has 6.0.5 been withdrawn?)
Thanks,
--Bob
G4 Pbk 12" Mac OS X (10.4.8)
G4 Pbk 12" Mac OS X (10.4.8)

Try downloading the standalone updater for iPhoto 6.04. iPhoto 6.05 has not been pulled, but you cannot install it until you've successfully installed the iPhoto 6.04 updater, and Software Update isn't supposed to show you any updates which can't be installed on your configuration.
(16965)

Problems with installing Photoshop CS4 Extended (Windows)?

Just got new software today and am unable to install it. I keep getting the following error message: DATA_FILE_VERSION. I then have to click ok and then the screen gets hung up with the hour glass. When I try and force quit, I get another error: autoplay.exe not loading.
Anyone else have this problem with this particular program? I've never had a problem installing any software from Adobe or otherwise. Can't seem to get support techs to answer the phone to get help.

Googling only comes up with a couple things where someone was trying to
install a cracked version they downloaded, so it could be a corruption
problem.
If this is a downloaded installer, then redownload it and try installing,
again.
If you are inserting a DVD and autoplay is starting up and you get this
message, you can shut down the installer process as you've done then instead
of double-clicking the DVD, use right-click Explore to view the files
directly on the DVD without running AutoPlay, then find the setup.exe or
something.MSI with EN in it's name to run the installer, directly, without
goint through autoplay. This would only make a difference if the autoplay
is corrupted somehow but everything else is ok. Since your error message
talks about autoplay then maybe that is the case.
If you are calling Adobe for support, it can take hours, depending on when
you call.
This "open letter to Adobe customers" was posted within the last few days
and basically apologizes for poor support, recently, while they change from
support-provider to another:
http://www.adobe.com/support/pdfs/open_letter_to_adobe_customers.pdf

Download Problems with iTunes Match

I'm having problems with iTunes Match, upload the songs are done and had great difficulty with the freezing of steps.
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
and when I get the songs come I can not download:http://pqp.me/7qq
Can you help me?

Vinny Bastos wrote:
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
I don't know what you mean by this. Do you mean you can't figure out how to get off that screen? Click the "done" button.
This is just to say that I managed to sync with iTunes Match, in my other notebook I can not do the songs appear.
Vinny Bastos wrote:
and when I get the songs come I can not download:http://pqp.me/7qq
You're connection the iTunes Match servers is offline. That's why the songs are greyed out and the cloud icon has the horozontal lines in it. Quit iTunes, wait a few seconds, re-launch the application and wait until the tracks are no longer greyed out and you will be able to download them.
That part you answered, thanks.
How often iTunes Match is off? Sometimes?

Download problems with CC Photoshop

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