Download Product - Internet Connection Error

Trying to download a product logged into my CC account. When I click download a CC dialogue box opens and states I do not have an internet connection. However have internet connection and browser open for CC - could something be blocking download?

Reset the internet browser(IE) and check again.

Similar Messages

In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost.

In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost. At the time, Apple was still offering the e-chat, so I did that and the man was very helpful and it was a quick fix, so my download button turned green again, and I was able to begin the download. BUT during the download, I was kicked offline once again, and I decided to wait until I was back in the USA. I will go in to an Apple store and ask assistance, but if there is something I am missing, I'd like to try that first. Thanks in advance for any advice.

Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you.

AEBS and internet connection errors and dns errors.

AEBS 7.3.2
It was running fine until I turned on my mybook one day like I had done several times before.
I received an error regarding a disk error with it. I could not find any problems though. But since then my AEBS has been having difficulty connecting to the internet. I can download via bit torrent, but not be able to surf the internet. I restart my internet connection, which involves turning off the power supply and restarting it, and I can surf the internet again. However, I receive a DNS server error, but everything seems to be fine, and I can surf the internet.
If I restart the AEBS it will not allow me to surf the internet, even though it says everything is fine. I can actually manage to go to google and do google searches, cant navigate away from there, but none the less new content. I have managed to download via Itunes and bit torrent but not surf to hot mail.com etc.
I know I can ignore it and the flashing amber light will go away, but that ignores the problem and doesn't fix anything. besides it still says I have an Internet connection error from day one. I dont't know why, and no ones been able to help with that.
more info:
My isp uses a dynamic IP, so I have to use the automatic dhcp setting.
AEBS uses to go back to green light and automatically resolve the dns error, now not at all.
Please help, this is very frustrating.
thanks

Bump, and of course I have set the message to ignore, which created a green light and now have 2 unresolved problem and internet works.
Still have the DNS server error, despite manually putting it in.
Still have internet connection error despite having a connection.
If I restart my airport extreme, the DNS message goes away, but does not allow me to access the internet through any web browser, but it works through one of my computers via bit torrent, but nothing else.
If I rest my internet connection I can access the internet, but recieve the DNS error. The internet connection error I have always had, for reasons unknown.
Is the extreme broken?
I have done a factory reset on the airport and hard reset on the internet complete with the unplugging everything. My connection is stable according to my ISP, and I agree with them.
This seems to be a Airport extreme problem.
Message was edited by: Ertman

How do I resolve the "No Internet Connection" error?

windows 7 : 64 bit
creative cloud client
error : No Internet Connection
Yes the internet works.
Software firewall UNISTALLED from computer.
No hardware firewall between computer and internet.
Computer placed on direct connection to the internet.
Uninstalled Creative Cloud Application.
Rebooted.
Cleared internet browsers : cache / cookies / everything possible.
Rebooted.
Reset internet browsers to original / default settings.
Rebooted.
Installed Creative Cloud Application.
Rebooted.
Launched application.
Opened internet browsers to verify access to internet.
Rebooted.
Opened Creative Cloud Application.
"No Internet Connection"error.
Please advise.
Thank you.

Hi Sysadmin_sp,
Could you try going through the solutions outlined here?
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-Dave

No internet connection error while downloading a trial

it says i dont have an internet connection and i need one to download the adobe cs6 photoshop
Title edited by: Vikrant Rai

Lets, step back and start again. What happens when you click Download now on the following page:
www.adobe.com/go/tryphotoshop/
If you're not signed-in, you should be prompted to sign in. After that Adobe Download Assistant should take over the download and install process.
You can refer to the following document for details: http://helpx.adobe.com/creative-suite/kb/download-install-trials.html
I had written a blog post that shows you step-by-step what the download experience should look like: http://blogs.adobe.com/vikrant/2012/05/download-install-a-cs6-trial/
Could you try the process as listed in these documents and let us know where the error message shows up. Does it have a specific error number?

Trying to download acobat pro but recieving internet connection error

has anyone received a no internet connection message when trying to download? I am connected to the internet so I don't know what the issue is.

try a different browser or if you follow all 7 steps you can directly download a trial here: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

'Alert: No Internet Connection' Error when trying to connect to Wifi networks

Hi,
I have a 13' MBP late 2012, reccently I've been unable to connect to any secured Wifi network after updating to the OSX 10.9.2,
I've tried everything-
- Restarting
- Resetting the PRAM
- an SMC reset
- Restarting in Safe Mode
- Repairing Hard Drive & Permissions in Disk Utility
- And even reinstalling: Maverick OSX 10.9.2 (Combo) Update
- I've even compared my laptops settings with my Sister's laptop who has also downloaded the update but does not have the same problem, they are all the same as far as I can see.
The problem is prevelant in every Wifi network I try to connect to, the only reason I am able to connect to the internet at all right now is that I've disabled the WEP key setting for my router.
It just keeps repeating the 'Alert: No Internet Connection' or a 'Connection Timeout' warning...
Any help would be greatly appriciated!
Thanks

I have tested your xsd file in versions 10.0.5.1279 and in CR XI - no errors.
You may try to update your Crystal Reports 10. There are SP5 and SP6 available to download from the following location:
http://support.businessobjects.com/downloads/service_packs/crystal_reports_en.asp#CR10

Itunes internet connection error

When I try to install ITunes, an error pops up saying, "We're unable to connect to the download server. It seems that you internet connection is down or firewalled." I checked my internet, and its fine. This usually happens with every program I try to install.

+I have dial up so i don’t know if this might be causing the problem, is there anyway to fix this?+
Sounds like the dial=up connection is dropping. My advice is to get it from a friend's house that has high speed internet. Put the iTunes Setup.exe file on a USB memory stick, take it to your PC and drag it to the desktop. Then run the install.

Cannot activate CS5.5 - internet connection error with Adobe servers + customer service non-existent

Just purchased CS5.5 and it works fine however I am not able to activate it. The program says I don't have an internet connection but I clearly do I as I am able to connect to all websites & email etc...
I have tried to contact customer support 6 times:
Contact 1: on hold for 1 hour and 20 minutes after which I was disconnected
Contact 2: on hold for 35 minutes then told it was out of business hours
Contact 3: on hold for 45 minutes then someone picked up the phone and then hung up on me
Contact 4: on hold for 15 minutes then someone hung up on me
Contact 5: on hold for 5 minutes then someone spoke with me and told me to delete a "host" file in Windows32 folder on our system. This didn't fix the problem and then the support person simply hung up on me...
Contact 6: currently on hold for 55 minutes and still waiting...
What is happening at ADOBE? You used to be so reliable now I am not even able to get through to support? It is very worrying... I have no options available any more... what do I do?
PLEASE HELP PLEASE PLEASE PLEASE PLEASE I AM NOW PLEADING FOR SUPPORT!
Richard

Greetings everyone,
I started this thread. Since the thread was posted, my activation issue has dissappeared - HOW I do NOT know. As a last desparate attempt, I uninstalled Norton 360 completely and this might have helped, however I am not sure. Doing the "ping" of activate.adobe.com still doesn't work even with Norton 360 uninstalled and all firewalls switched off. It is very strange that I am not able to ping activate.adobe.com and get a 404 error on https://activate.adobe.com/test but my issue is resolved... strange this seems still to be unresolved.
In fact, I tested that URL and the Ping from over 8 different internet locations within Sydney (friends homes, offices, internet cafe etc) and NONE were successful. How does THAT make it a USER problem when NO ONE can access it???
An Adobe rep contacted me directly by email and supported me directly, which was fantastic, but didn't actually help as all the support he provided was exactly the same as what I had done with other support by phone at least 5 times with no success.
I organised a very skilled computer tech to assist me with my issue and he did everything he could to try and open ports and gain access for the activation but after 6 hours of trying his conclusion was "Adobe is having the issues, not the users".
This seems to be a big problem with Adobe at the moment and should not be.
To Adobe:
I remind and highlight your responsibilities as a service/product provider, under the ACCC law:
http://www.accc.gov.au/content/index.phtml/itemId/961908
As a customer:
"If a service fails to meet a consumer guarantee, you may be entitled to a remedy—either fixing the problem with the services, a refund or compensation for any drop in value from the original price paid—depending on the circumstances."
Amongst other information within that page, I bring your attention to the fact that this issue your users are experiencing would be considered a "Major failure":
There is a major failure when (as the customer):
"you would not have engaged the service if you had known the nature and extent of the problem."
"the service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time."
and lastly, who is to fix the problem:
"The guarantees are made by the person or business that is providing the service. This means the service provider is responsible for fixing a problem when the service does not meet a consumer guarantee."
The runarounds Adobe is creating for customer, and hours of "on-hold" resulting in little or no customer service, is simply unacceptable and, in fact, a breach of your responsibilities and the law. Adobe... you seem to forget that our businesses or services rely heavily on your software to learn, teach, conduct business or whatever it may be. Our time is precious and the hours wasted to fix issues that shouldn't be there in the first place cost us a non-trivial amount.
Although my issues have been resolved, I am still nervous as it may happen again - I have received no indication of any rectifications of the issue and it appears it is still a major failure with other customers, meaning it could happen to me again at any time.
I would, and so would the rest of the people with these issues, like to know what your steps are, at a higher management level, to fix it and make sure it does not happen any more.
I highly recommend that you escalate these issues as a matter of priority and get your best people onto it urgently.
In the hope of a positive outcome,
Richard
A frustrated customer

The updater gives a no internet connection error but the internet is connected

The updater for Adobe Elements has an "No internet connection please check your internet settings/and or firewall waiting for connection" error message. I have confirmed that my internet is connected

Which operating system are you using?
The photoshop elements 6 updater never has worked to actually get the updates and doesn't work at all now, so you need to download and install any updates yourself.
Photoshop elements 6 only has camera raw updates which you can get from here:
(you want the 5.6 camera raw update)
windows
Adobe - Photoshop Elements : For Windows
Adobe - Photoshop Elements : For Windows : Camera Raw 5.6 update
mac
Adobe - Photoshop Elements : For Macintosh
Adobe - Photoshop Elements : For Macintosh : Camera Raw 5.6 update

Error downloading check network connection (error code -50)

I get this message whenever I try and download something of decent size. I rented Looper today, I got maybe half of it downloaded then got this message. I repeatedly tried to get the rest of the download to continue but nothing I tried worked. I also tried to download a TV show from the cloud that I already owned. Again I got part of it and then poof it stopped downloading and gave me the same error message. I am using Windows 8. I had no problem using the same internet connection and using my phone to download directly onto it but my PC keeps getting that error. Any ideas?

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

LR 3 "check internet connection" error

For the last few days I have been getting "cannot connect, please check your internet connection" when trying to upload or sync images on any website via LR. Today I'm getting this error message when attempting to publish to Flickr:
"Can't update this cllection. An internal error has occurred: the download of the specified resource has failed. Error processing resource "http://www.w3.org/TR/html/4/loose/dtd."
Naturally I've gone to that site and there's nothing there.
I've uninstalled and reinstalled, then attempted to roll back to a pre-uninstall restore point but that operation failed.
Disabling my fire wall does not help.
Is anyone able to help me resolve this?
Thanks in advance,
Jo

Jo,
BoppyW wrote:
Thanks for replying Rob.
You bet.
BoppyW wrote:
LR won't even connect with the server to let me enter my details so it's definitley not password related
Cant argue with you there.
BoppyW wrote:
Not sure how to FTP to Flickr
They may not publish the ftp url, preferring you use tools that have it embedded - I really have no idea... (I've never Published to the web).
BoppyW wrote:
...but using their upload link, I can't get past 5%.The fact I can get there at all means it's not a firewall issue.
Not so sure about this one. The fact that you cant get past 5% when bypassing Lightroom indicates you've got a problem that has nothing to do with Lightroom as well - fix this and Lightroom may spring to life too! PS - Its probably not a firewall if you can ftp to anywhere, since its unlikely (although not impossible) that your firewall is picking on certain destinations. But 5% ain't that much, I'd agree with you if it were 50%... I'm assuming you are using passive ftp - active ftp has a different set of rules firewall-wise.

Internet connection error while updating os system

hey
whenever i click for updating my software an error comes saying 'there is prob with ur iternet connection. pls check ur internet connection' .
bb set- tour 9630
pls help me to sort our this prob

Hi and Welcome to the Community!
Are you making this selection on your device or when connected to the Desktop Software? If on your device, my advice is to stop...the on-device OTA update is, IMHO, dangerous. Rather, use the Desktop Software and then you can take a full backup to your computer, which will be forever preserved...the on-device update takes an on-device backup, but if anything goes wrong, that backup file is lost forever.
Please clarify exactly the steps you are taking to reach this error message. Also, please be sure to provide the exact and complete content of the error message.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Cannot enable ePrint Web Services - get internet connection error for HP LaserJet 1102W

I have a HP laptop running Windows 7 Professional 64 bit. We just changed over to Comcast internet service from AT&T where my HP LaserJet 1102W was set up for ePrint. After several hours, I was finally able to add the 1102W printer to the Comcast network, access the Embedded Web Server tool and print wirelessly but I cannot set up ePrint. I have deleted the printer but cannot get it to connect to Web Services. I keep on getting: Connection Error. Check Internet Connection but again, I can print wirelessly successfully to the printer but would like to be able to set it back up for ePrint. My Comcast router is an Arris TG862.
I have updated the firmware and used the HP Print and Scan Doctor tool but still am not able to get the ePrint Web Services to connect. Here is the information from the Networking page of the EWS:
IPv4 Configuration
Warning: A change in the IP Address will result in loss of connectivity to the browser.
IP Configured By: DHCP
Host Name: NPIC968F8
Domain Name: hsd1.tn.comcast.net.
IP Address Configuration
X Automatic IP Manual IP
X DHCP
BootP
X AutoIP
Manual IP Address:10.0.0.89
IP Subnet Mask: 255.255.255.0
Manual Default Gateway: 10.0.0.0
DNS Address Configuration
Preferred DNS Address: 75.75.75.75
Alternate DNS Address: 75.75.76.76
WINS Address Configuration
X Automatic WINS Server
Manual WINS Server
Manual Preferred WINS Server: 0.0.0.0
Here is my ipconfig information:
Wireless LAN adapter Wireless Network Connection:
   Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1000
   Physical Address. . . . . . . . . : 8C-A9-82-A3-F9-5E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c57:eb2b:5144:2ea5%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, March 29, 2013 1:24:52 PM
   Lease Expires . . . . . . . . . . : Saturday, April 06, 2013 11:09:24 AM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 378317186
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CE-4E-8C-10-1F-74-11-22-71
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
There appears to be a known issue with the Arris TG862 router and supposedly a new firmware is to be released soon but just checking to see if anyone has been able to resolve this issue.
Thank you!

Hi Surf1981,
I understand that you're not able to enable web services on your printer. I would try steps listed below.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select networking tab at the top.
4. Left hand side select Network Identification.
5. Under DNS address Configuration select Manual DNS Server.
6. For Preferred enter 8.8.8.8
7. For Alternate enter 8.8.4.4
8. Select apply. You might get a warning saying this could interrupt connection that's fine.
9. Turn printer off for about 30 seconds then try again.
**If you find this helpful or want to say thanks make sure to click the white star under my name to give me Kudos. **

VGA Bios download without internet connection

Hello,
can anybody help me? My problem is that one PC (including MSI GeForce 5700) that I use has no internet connection available.
I would like to download new VGA Bios, which I think should be downloadable with
MSI Live Update utility.
Is there any way how to download it on different machine and flash BIOS offline ?
OTIZZ

OTIZZ,
Whay do you need a new BIOS for your Vid Card anyway? Vid Cards are not mobos. The first BIOS 99.99% of the time they get it right.
Take Care,
Richard

Download Product - Internet Connection Error

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