Download saved CRM survey as HTML

Hello,
We need to download a saved CRM survey as an HTML. A standard function 'CRM_SVY_SHOW_SURVEY' allows to view the survey in an HTML container. Is there another function to download the survey?
We are on CRM 4.0.
Best regards
Pee

Hello,
We had a requirement of displaying the CRM surveys from ICSS front end. I am unable to find anything related to surveys in my ICSS application. Is there any option in CRM configuration to show the survey related information in ICSS front end or we need to go for new development.
Regards,
Anil

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CRM Survey in B2C Internet Sales Application

We have CRM 2007 and are live with B2C Internet Sales Application (ISA). Now we want to make Customer Surveys accessible via B2C ISA.
For security reasons, we do not want our B2C Internet Customers to have access to the CRM system. Therefore the BSP option is ruled out. I have seen some blogs on how to enhance security for BSP option but that is also not approved in our organization so BSP option is totally ruled out.
SAP help documenation mentions following:
http://help.sap.com/saphelp_crm70/helpdata/en/ee/eaf995082649c6a594511e1f48672d/frameset.htm
Internet Scenarios
Since Internet users cannot be allowed access to the CRM system for security reasons, surveys have to be made accessible in a different way. You can do this by downloading the required HTML survey to your PC. From here, you can:
Copy the HTML survey into any Web site
Send the HTML survey attached to an e-mail
Internet Scenarios
In Internet scenarios, results can be returned by the following methods:
Mailto
In this case, a mail client, for example, Microsoft Outlook, needs to be set up in advance on the client machine. Survey results are sent to a CRM Server Mail User, that is, a u201Cmachineu201D user. From here, the results are routed to the CRM system for further processing.
http(s)
Note
The http(s) case is recommended, because the user does not have to have a personal e-mail account. Here, the survey results are first sent to a Survey Mailer. The Survey Mailer receives the http request and then mails the results to the CRM Server Mail User, where they can be processed. The Survey Mailer needs to be set up by the administrator at the customer.
For presenting the Survey on ISA, we would like to take the option of Copy the HTML survey into any Web site as suggested in SAP help and would like to get back the results as per SAP help recommendation of https(s) above.
We need guidance on follwing
1. How to download and then copy the HTML surveys into any website (ISA)
2. Detailed steps that are needed for gettting back the survey results.
By the way...we do understand the survey functionality and have been successful in testing the BSP option so we are not looking for general information.
Thanks
Vijay

Hello Vijay,
Could you please share the information on solution steps used as per the requirement??
I'm working on the similar one.
Your earliest response would be greatly appreciated. Thank you Vijay.

Security implications of publishing CRM Surveys to Internet.

Hi Experts,
I am about to implement the CRM V5.0 Survey tool using CRM_SURVEY_SUITE and need to be able to publish these surveys to the web. I am able to download the survey the my local PC as HTML. I then need to load it on to a web server and create a url that points to this survey. I have read through Gregor Wolf's very helpful post on CRM Surveys <a href="/people/gregor.wolf3/blog/2006/07/22/create-run-and-analyze-an-e-mail-campaign-with-a-survey-part-1 Survey</a> but I am unclear as to how the data is sent back to the CRM system. i.e. how does the submit button send the data to the crm server, the help indicates the Survey mailer should be used but I have been unable to find any additional information on this. Gregor's post refers to using a BSP to post this information back to CRM, does this not cause a security hole in the network.
My questions are:
1. Can other options such as the survey mailer be used to post results from a completed survey back to the crm system?
2. If the survey mail can be used, how is this set up? or do I have to <a href="/people/gregor.wolf3/blog/2005/11/07/setup-sap-web-dispatcher-with-url-filter-on-suse-linux-90">Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0</a>, if so does anyone have any instructions on setting this up for Wintel servers?
3. What if any are the security implications of implementing web survey's using the CRM_SURVEY_SUITE?
4. Can the Survey HTML page be stored on the web displatcher?
thanks in advance for answers.
Apologies if any of these questions are simple.
Thanks
James

This browser in my opinion is shady all google searches are done through the united arab emirates google website and this cannot be changed. If you can't search the Google of the county you are there really isn't much point in searching at all. The us government should check this one out. If Puffin is pulling user information for malicious reason or at all, they have over 1 mill Americans personal info.

Dereferencing the NULL reference while saving a Survey

While saving a survey first time, I am getting an error message "Dereferencing the NULL reference".
More details as follows:
Exception: Class CX_SY_REF_IS_INITIAL
Program: CL_SVY_H_SVYDETAIL_IMPL=======CP
Include: CL_SVY_H_SVYDETAIL_IMPL=======CM001
ABAP Class: CL_SVY_H_SVYDETAIL_IMPL
Method: DO_PREPARE_OUTPUT
Line: 26
Long text: An attempt was made to execute a dynamic method callon an initial(NULL-) object reference. The reference must refer to an object.
I opened the Survey creation page in crm ui, and filled in the ID, Application as Marketing and selected CSS Style Sheet as CRM_SVY_OPP_WINLOSS.CSS
I am very new to CRM module.
Regards,
Harsh

Are you using internal CATT Server? If yes then you might need to turn on the CATT server again, see below:
JTS based internal CATServer:
Execute method SET_CATSERVER_JTS of class CL_SURVEY_CATSERVER. Leave parameter USER empty.
ABAP based internal CATServer:
Execute method SET_CATSERVER_ABAP of class CL_SURVEY_CATSERVER. Leave parameter USER empty.
Cherrs,
Ankur

CRM Survey

Hello Forum,
As per our business scenario once the Interaction Record or a Complaint is created and saved the Survey is to be triggered and once the customer on receiving an survey URL the customer clicks on the survey link URL, submits his responses to the survey and sends back. These responses are stored in SAP CRM. I want to know how to process this with the parameters for uploading .XML file in HTTP, but there are many unknown parameters in the XML files like: <b>Connector Id</b> etc. As we want do not want to give the BSP application to the consumer, please suggest
All I need is
1) I have the .XML file for the HTTP, how to go about the Connector ID?
2) How do I assign the Interaction Record to the Questioner as once it is saved the questioner is to be triggered.
Would appreciate an answer from the forum.
Regards,
Ravi

Hello Guys,
Can sombody give me some suggestion how to go about this????
Any informatin would be a lot helpful....
Awaiting a positive response
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Ravi

XSLT transformation error when importing target group in CRM Survey cockpit

Hi,
I created a target group using the segment builder and exported that to a local file. Then when creating a survey using CRM survey cockpit (tcode: SURVEY) and trying to import the same target group from the local file; I get an error :
"Error when applying a XSLT transformation"
System Response
Data transformation cannot be executed. Application functions that depend on the transformation cannot be executed
I tried various file formats : RTF, TXT, XLS, HTML but still I get the same error. Export to XML option is neither available while exporting from segment builder nor while importing into Survey cockpit. The target group is not empty.
Are there any settings to be maintained to resolve the error ?????
Dhaval.

Hi Suhel,
Thanks for the response... as far as my understanding goes, the crm survey suite can be used for maintaining questoinnaires that are transaction specific. also the functionality of question tables and rows is not available in the survey suite but is available in the survey cockpit (tcode: SURVEY).
However the same does not allow me to refer to the target groups created using the segment builder.... Is there a way I can use the target group created through the segment builder in the survey cockpit ????
Dhaval.

CRM Survey result Table

Hello CRM Experts,
We have assigned survey to Transaction ( Activities , Lead , Opportuninity ) . Transaction is being created and Questionnaire ( Survey ) is filled . Then Transaction is saved . Transaction ID is generated . We want name of the Table in which survey Results (answers) are store.
As we get the tables for Questions of surveys.
We not able to find the tables where all surveys Results (i.e may filled by Business Partners,Users etc) are store.
Please suggest.
Regards.
Anup.

HI Anup,
The list of all tables used in surverys are as follows
CRM_SVY_DB_MT                  CRM Surveys: Media Type
CRM_SVY_DB_MTT                 CRM Surveys: Media Types (Text Table)
CRM_SVY_DB_S                   CRM Surveys: Survey
CRM_SVY_DB_SA                  Survey Applications
CRM_SVY_DB_SAD                 CRM Surveys: Survey Application Descripti
CRM_SVY_DB_SD                  CRM Surveys: Survey Description
CRM_SVY_DB_SET                 CRM Surveys: Text Table for CRM_SVY_DB_SE
CRM_SVY_DB_SEV                 CRM Surveys: Input Help Table for Function
CRM_SVY_DB_SFA                 CRM Surveys: Survey File Access
CRM_SVY_DB_SP                  CRM Surveys: Generic Survey Attributes
CRM_SVY_DB_SSC                 CRM Surveys: Survey Schema
CRM_SVY_DB_ST                  CRM Surveys: Survey Template
CRM_SVY_DB_STS                 CRM Surveys: Survey Transformation Select
CRM_SVY_DB_SV                  CRM Surveys: Assessable Survey Values
CRM_SVY_DB_SVS                 CRM Surveys: Survey Values
CRM_SVY_DB_SVT                 CRM Surveys: Survey Value Template
Thanks
Abishek

CRM survey extraction

Hi Experts
I am trying to extract CRM survey data from a CRM 3.1 system by using a BW 3.5 system. Surveys have been created and saved. I have set the Evaluate in BW setting for the survey in CRM.
I do not get any data out when using RSA3 or by using infopackages. Is there another setting I have to set? Does the survey need to be executed before I can extract the texts and attributes?
Kind regards
Erik

Hi, All
I also met this problem.
Finally, my colleague found the solution.
To solve this problem, you activate "Evaluation in BW" first.
However, you might have no result in "0SVY_DATA_1".
I think the reason is you testing.
You might follow this control:
"Generate URL" -> "Generate URL" -> "Test URL"in dialog box.
The use of "Test URL" was problem why no data was stored in "0SVY_DATA_1".
You should copy the generated URL and paste the URL on address window of Explorer.
Then put your answer on questionnaire and save it.
Last, you can see the stored data in "0SVY_DATA_1".
Test was just "TEST".
Regards,
Han Kyu

CRM Survey err with Chinese trad. language

Hi Expert,
We are facing the err in CRM Survey with language Chinese Trad (ZF). After I created the a Survey in the CRM UI and got it saved, a warning msg is showing up saying the login lang. ZF is different with the Survey master Lang. Z1.
I don't think Z1 is a valid language in the sap system. Would any expert advice why the Survey master Lang. set as Z1 and is it possible to change it in the IMG?
Rgs, Michelle

SAP Note is available for this err correction.

Lead generation using CRM Survey

How leads can be generated suing HTML Survey for external campaigs. What i mean here if campaigns are executed using external website and based on visit by customers on website if they fill in information , how that information can be captured and inturn generate the Lead in CRM system.
You researching CRM Survey, i noticed that there is functional module given by SAP to generate the Lead. So question is is there any webservice available to integrate the web site - feedback to SAP CRM. We are still on CRM 5.0 SP13.
Thanks

Nicol,
In Tcode: CRM_SURVEY_SUITE select the questionnaire, right click and select
survey attributes, uncheck the checkbox Evaluate in BIW.
I know this sounds weird but it works hopefully.
Lets us know if you still face the same issue.
Julius

Generate file to save on server from CRM survey results.

Hello,
I need to generate a file from the results of a CRM Survey running in an Internetscenario.
When mailto is used an email with the attachment POSTDATA.ATT is sent back as attachment.
How can I copy this document and save it on the customers file system?
And how can this be realised when running internet scenario without using mailto.
The scenario is running on CRM 2007.
Thanks for any ideas.
Best regards,
Salvatore

Hello Salvatore,
Did your problem resolved? if not could you please elobarte your question so our community can help you much better.
Thanks
Raja Pamireddy
CRM marketing Forum Moderator.

CRM Survey Suite - BW extraction

Dear all,
I have created a survey in CRM survey Suite,
By which business content info providers, i can see the results of my survey?
Thanks in advance..
jmq

HI,
crm survey suite extractors into BW
Re: crm survey suite extractors into BW
Thanks
Reddy

CRM Survey Rating Table

Hi Experts,
Could you provide me SURVEY RATING TABLE NAME on basis of question and answer ?

hi
these are tables meant for you
CRM_SVY_DB_S - CRM Surveys: Survey
CRM_SVY_DB_SA - Survey Applications*
CRM_SVY_DB_SD - Survey Description*
CRM_SVY_DB_SFA - Survey File Access*
CRM_SVY_DB_SP - Generic survey attributes*
CRM_SVY_DB_SSC - Survey Schema*
CRM_SVY_DB_ST - Survey Template*
CRM_SVY_DB_SV - Assessable Survey Values*
CRM_SVY_DB_SVS - Survey Values*
CRM_SVY_DB_SVT - Survey Value Template*
CRM_SVY_RE_ANSW - Survey Texts (for BW extraction)*
CRM_SVY_RE_APPL - BW Application*
best regards
ashish

CRM Survey Data Extraction

Hi,
I am going to extract CRM Survey data.The questionnaire is created in CRM using CRM_SURVEY_SUIT and the same is used in opportunity transaction. I am using 0SVY_DATA_1 to extract the survey data.But the keyfigure values filled in the survey form are not getting captured in the datasource.Please let me know where exactly the answers in questionnare are getting stored in CRM.
Thanks&Regards
Hasini

Hello everyone,
I am also facing the same problem. Is there any conversion rule in BI to convert this XML format into readable Format?
Regards
Vivek

CRM Survey Suite and Web Survey

Hi everyone,
I am new in CRM and have been assigned to investigate the possible ways to send surveyes to the customers/users.
In my investigations and readings, I have found that we coud use CRM Survy Suite or Web Survey.
Could any one please tell me what the difference is between the two?

Hello,
AFAIK only the CRM Survey Suite is fully integrated into the CRM Campaign management. I think the easiest way to send surveys to customers and users is a mail form which sends out a personalized link to the survey.To make the survey available in the internet your basis admins have to configure the SAP Web Dispatcher as I've described in my Blog <a href="/people/gregor.wolf3/blog/2005/11/07/setup-sap-web-dispatcher-with-url-filter-on-suse-linux-90">Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0</a>.
Regards
Gregor

Download saved CRM survey as HTML

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