Download Skype to Z10 - Error message appears " Error Installing Application "
I deleted the Skype app by accident - went to BB World and downloaded the Skype app - it downloaded and commenced installing 75% through the message appeared Error Installing Application
The Skype app appear but never initiallised - I deleted it - shut down the Z10 and restarted and tried again only to see the same result
I would appreciate learning what i need to do to have Skype installed again please
Thanks
David
So now I am a little more unsure...when, exactly, does the error present? During the installation process via BBWorld? Of after when attempting to launch the app?
I was able, on my Z30 (10.2.1.3175), to successfully install Skype, but I did not actually launch it. On my Z10 (10.2.1.2234), I also can successfully install Skype from BBWorld, and on this device I did actually launch it successfully, but only to the point where it wants me to provide login credentials.
And, just to be clear on the process:
I select Skype from BBWorld
Click the button to download and install
Watch the download progress bar get to 100%
Watch the install progress bar get about halfway, at which point it asks to Accept something and then completes
Finally the screen changes back to the catalog screen, but the button has changed to "Open".
At that point, the app is fully installed to the device.
So, if this error presents to you during install, I have now successfully gotten past that, and something about your device is preventing it. What OS level is your Z10 on? If it's older than mine, then I recommend updating your OS -- app compatibility has improved as the OS has evolved.
As for company versus personal...just to be clear, you don't have "work" and "personal" "spaces" on your device. You have no selections for that anywhere, right? That's how you tell if your device is associated to a BES environment, and if it is that BES IT Policy could be what is blocking this. Further, you can check on an IT Policy via this procedure:
Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone
If there is an IT Policy and you are part of a BES environment, then you should talk to your BES admins about if perhaps they are blocking this.
As for alternatives, if it's BB to BB, then BBM voice/video would be the way to go. If it's to non-BB, then once (if) they roll out BBM voice/video for non-BB platforms, that could be a way to go. I haven't yet tried out Google Hangouts on BB10 yet, but I actually prefer that video chat service over Skype (but, I admit that I've not used Skype in a few years now, so perhaps it's improved over what problems it used to have).
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Occam's Razor nearly always applies when troubleshooting technology issues!
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