Download speed has droped

Router is a 1.5 ver.
Done line quite test. It's totaly quite.
Phone socket only 1, type Non NTES (don't have a test socket).
This is required to connect to the broadband. Also this chain generates lost of errors.
Phone socket =>
   ADSL filter =>
       DSL filter =>
           Router (hub) => computer
           => phone
After I get broadband I can quikly disconnect any of the filters. This chain does't creates a lot of errors.
Phone socket =>
   ADSL filter =>
       Router (hub) => computer
       => phone
With extension wire:
Router DSL stats:
Uptime: 7 days, 2:57:49
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,184 / 2,268
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 25.5
SN Margin (Up/Down) [dB]: 7.0 / 23.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 19 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 236 / 0
FEC Errors (Up/Down): 0 / 2,723
CRC Errors (Up/Down): 1 / 0
HEC Errors (Up/Down): 1 / 0
Line Profile: Fast
Without extension wire (for testing purpose):
Router DSL stats:
Uptime: 0 days, 0:33:13
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 730 / 2,268
Output Power (Up/Down) [dBm]: 9.5 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 25.5
SN Margin (Up/Down) [dB]: 11.0 / 27.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 9 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 28 / 0
FEC Errors (Up/Down): 0 / 5
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Line Profile: Fast
Uptime: 1 day, 20:52:14
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 730 / 2,268
Output Power (Up/Down) [dBm]: 9.5 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 25.5
SN Margin (Up/Down) [dB]: 11.0 / 27.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 9 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 28 / 0
FEC Errors (Up/Down): 0 / 692
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Line Profile: Fast
Speed tester:
Friday at 14:00

everytime you post your stats your connection speed is the same and my suggestion is you are stuck in banded profile especially with noise margin 25db and you should contact the mods to get you out of the banded profile
contact mods
can take up to 3 working days for mods to contact you
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Similar Messages

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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Post Moved Download-speed-has-remained-at-3-5Mb-b...

Post moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Download-speed-has-remained-at-3-5Mb-but-should-be-11Mb/td-p/...
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I have a master socket with OPENREACH printed on it and a white modem? with Openreach BT on top and Echolife on underneath then a black HomeHub 3.0 I can access the homehub settings but there is no ADSl information displayed other than:
WAN Status
Connection Information
Line state:
Connected
Connection time:
2 days, 02:16:49
When I did speedtest I got the following result:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
3.39 Mbps
0 Mbps
3.51 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.39 Mbps
For your connection, the acceptable range of speedsis 2.45 Mbps-3.51 Mbps .
Additional Information:
IP Profile for your line is - 3.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.51 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.51Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Broadband download speed has dropped from 8mbps to...

Hi,
I have been having problems with my download speed for the last month. i have been through the fault process from BT and have had no joy in fixing the issue. They say i am getting 8mbps from the exchange to the house but only 1.94mbps there after. I was receiving 8mbps for about 2 years consistantly and has just suddenly changed. Can anyone please help me? I feel like i'm getting nowhere after reporting the fault.
Solved!
Go to Solution.

Hi, thanks for the replies andthe advice. I have done another test and have posted the results below,
Broadband Speed Test Results
Download speed - 1.89mbps
Upload speed - 0.34mbps
Ping latency - 44.50
ADSL stats
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.5 dB / 25.0 dB
Line attenuation (Down/Up): 23.7 dB / 13.5 dB
Output power (Down/Up): 19.9 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4 / 0
Error Seconds (Local/Remote): 5 / 0

Download speed has dropped

Hi, having some problems with my BB, the line and BB was cutting out so an engineer came and fixed a faulty extention stating that the BB was not back to the 6mbps that I'm used to. The cutouts have stopped but my download speed is very slow...can anyone help?
Here are my adsl stats:
Line state
Connected
Connection time
0 days, 0:21:01
Downstream
5,760 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.3 dB / 25.0 dB
Line attenuation (Down/Up)
30.0 dB / 18.5 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
58 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

hi you need 3 days stable connection then you can contact the forum mods and get your noise margin reset this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours it may be a little longer due to the holiday period
They are a UK based BT specialist team who have a good record at getting problems solved
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Broadband download speed has dropped to 2Mbps

Hi
I believe I am having exactly the same issue and am being told to do lots of tests / switch off hub etc. Running BT's own test I appear to be getting 8mb from the exchange but only 2mb from my hub (consistantly).
I'm new to this forum so can you tell me who I can email to try to resolve this as per this thread?
Thanks for any help
Lee
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Download speed at a crawl

Hello,
My G5's download speed has diminished to a crawl. It appears this happened after 10.4.5
Funny thing is, my 12" PB's speed is fine (also running 10.4.5).
The G5 is downloading at 175 KB/sec were as the 12" is 325 KB/sec.
Both access the internet through an Airport Extreme. Both are configured to do everything automatically except for the turning off of IPv6.
I've cleared the caches running Cocktail, reinstalled 10.4.5 using the combo update, and repaired permissions.
I booted up my backup, still running 10.4.4, to check its speed and it is also slow. Could 10.4.5 have done something to the G5's Airport card?
(both computers are in the same room along with the base station)
Wendell
PowerMac G5 Dual 2GHz Mac OS X (10.4.4)

Holly cow!
I manually reset the base station and updated its software.
I'm now downloading at 420 KB/sec on both machines.
Roughly 8 minutes for a 300 MB zip of some nautical charts... I can live with that!
Wendell
PowerMac G5 Dual 2GHz Mac OS X (10.4.4)

Download speed after mountain lion

Ever since upgrading to Mountain Lion, my internet download speed has decreased ~80%. The speed to my router is over 10MB (and that's what I was at prior to Mountain Lion), but now it's less than 3MB on my MacBook Pro, which I connect to wirelessly.
What new processes and settings need to be adjusted to get me back to the speed I'm paying for?

If possible, connect to your router with an Ethernet cable and turn off Wi-Fi. Test.

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

Very slow download speed! help

My download speed has been very slow tonight for some reason. I should be getting near 20mb mark but only get just over a meg dunno why.
DEFORE
http://speedtest.net/result/1912333461.png
NOW
http://www.speedtest.net/result/1930302659.png
Here is my router settings
Line state:
Connected
Connection time:
0 days, 00:23:07
Downstream:
22.04 Mbps
Upstream:
1.247 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.0 dB / 7.4 dB
Line attenuation (Down/Up):
7.4 dB / 5.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
5 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Hi just been on my excharge on one of the link and its got a ?- broadband what does that mean?
- 0845 Dial
- "Connect" Dial
- Broadband
- Internet Connectivity
- Email
- Web Space & FTP
- USENET
- Services
- Portal
- Other
- CGI Services
- Broadband Phone
- Home Phone
- Network Capacity (ADSL/20CN)
- Network Capacity (ADSL2+/21CN)
RSS Feed
Email Updates

Very Slow HH 5 Download Speed

Hello,
Please can someone give me some advice. My broadband speed is incredibly slow. I had a fault with the phone line, which BT repaired, however, subsequent to that, my download speed has not been above 1.85mps. I have unplugged everything from the HH, rewired, and still no joy. This has been happening for over a week now.
My speed test results are as below:-
Can anyone shed any light on what the problem might be?
Thanks
Product Name:
HomeHub5
Serial number:
+076284+1350000579
Firmware version:
v0.07.03.0814-BT (Type B) Last updated 15/11/2014
Board version:
01
VDSL uptime:
0 days, 00:03:52
Data Rate:
799 / 1995
Maximum Data Rate:
8024 / 19245
Noise Margin:
22.6 / 31.3
Line Attenuation:
0.0 / 19.9
Signal Attenuation:
0.0 / 0.0
Data sent/received:
1.7 MB / 4.4 MB
Broadband username:
[email protected]
BT Wi-fi:
Yes

this link explains more about the DLM
http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/
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HSI Enhanced - Slow download speeds

My download speed has been running slow for at least 1.5 weeks. My service is HSI enhanced. I was to receive download speeds up to 3.0 Mbps, and upload speeds of 768Kbps. When I first received the service my download speeds were 2+Mbps. Now my download speeds range from 0.45 Mbps to 0.86 Mbps. The upload speeds have been consistenly ranging from 0.69 to 0.73 Mbps. The speeds were tested using a Mac, PC (Windows 7), iPad, and an Android device. I still get the same poor results for download speeds. While in RI I was able to get upload speeds of 2+Mbps using another network. Since then I have tried two different Verizon wireless routers supplied by Verizon and still get the same poor results for download speeds. The technician indicated the speed capability tested ok at the router. However, I am now at a lost after all these years. I have always liked the quality of Verizon products. In spite of the different challenges I have had with services in the past, I am at a point where I have to decide whether to find another supplier as I am unable to perform my daily responsibilities. My setup is very basic - phone jack to router, router to computer. There is no filter on the connection between the phone jack and router.
Has anyone had a similar problem that was resolved? If so, what was the resolution?

You wouldnt believe how long ive been dealing with this EXACT same issues. Almost a year now with no results. The thing with my problem is, I get fantastic speed during the early morning hours 4-5 am while i getting ready for work, but when i get home 6-7-8pm I get the .53-.79 speeds. No one seems to be able to do anything about it. Im on chat now with them....same results. Im sure a tier 2 tech will call me, Ill miss their call and that will be the end of it! (Sorry i ranted, all done now.)

Disconnects and Low download speed

We've had BT Broadband for over 10 years. We had a few problems at the start and had to stop using any of the telephone extensions when it was installed to get it working. Since then we've invested in numerous filters in an attempt to cure connection drops and bought an i-plate when the speed was suffering. Every so often, I get fed up with the time it takes me to deal with connection drops and ring the call centre. They are very sweet but all I get is a temporary solution at best and then it all goes poof again.
For the last year or two so resetting everything and waiting hasn't always been good enough to get a connection again. By accident, I found that if I made a telephone call, the broadband would come back again without me having to reset. This proved an expensive option until I discovered the quiet line test (for which I thank the helpful members here lol). My trouble is that its taking quite a long phone call to get the connection going now and it used to be worse when it rained but its now as bad if its sunny.
A possibly related issue is that our download speed has declined enormously over the years. I've not been able to watch the iPlayer since last year sometime and even YouTube pauses for ages every 10 seconds. i've had two Openreach engineers out recently and there is another fault report in progress atm. The trouble is, they don't seem to have made much difference so I'm despairing at the thought of another fruitless visit now.
My 'stats' are:
1. Best Effort Test: -provides background information.
Download Speed
0.47 Mbps
0 Mbps
0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.47 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.5 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.96 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.96Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:02:03
Downstream:
568.3 Kbps
Upstream:
1.062 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
25.6 dB / 6.1 dB
Line attenuation (Down/Up):
44.6 dB / 26.9 dB
Output power (Down/Up):
15.5 dBm / 12.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 185
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 1238
Error Seconds (Local/Remote):
59088 / 4962
I've been reading about resistance faults and wondered if our ancient telephone lines round here could be causing one? We're still on overhead lines I'm afraid and nearly 2km from the Batley exchange.

Just a quick update this morning. I emailed the mods yesterday so I have hopes.
On the 'normal route' side, the phone call from BT techies that the call centre booked me in for between 8am and 10am didn't happen and there was nothing updated on the online fault progress report since the call centre folk updated it yesterday. I rang the call centre again to tell them it hadn't happened so they are in the loop and its been escalated again. Had to go through their standard script etc but, hey, I'm reconciled...
The router stats today are:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:09:50
Downstream:
574.3 Kbps
Upstream:
1.059 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.7 dB / 6.0 dB
Line attenuation (Down/Up):
44.5 dB / 26.8 dB
Output power (Down/Up):
16.7 dBm / 12.6 dBm
FEC Events (Down/Up):
71 / 109
CRC Events (Down/Up):
0 / 45
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 27
Error Seconds (Local/Remote):
8 / 33
The noise margin has changed (it was 6 dB when I looked at it first thing this morning in preparation for my phone call so I presume someone has adjusted it? The speed test is coming up with the same figures as before and I can't post it because I forgot to copy it and now I'm getting apache errors.

Airport Express 802.11n very poor download speed...

I don't know what happened. But for some reason my download speed has taken a huge dive down to under 1Mbps I've tried resetting and going through the wizard for setting up the Airport Express. Still the same thing. I can take the Ethernet cable plugged into the Airport Express and plug it directly into my MBP Ethernet port and here are the results.
http://www.pacificside.com/ethernet.png
(Download Speed 46.205 Mpbs, Upload Speed 21.03 Mbps)
I'll take that same cable and plug it back into the Airport Express and this is what I get.
http://www.pacificside.com/AirportExpress.png
(Download Speed 0.423Mbps,Upload Speed 20.008Mbps)
AirPort Express Version 7.3.2
Mac OS X (10.5.4)
AirPort Utility Version 5.3.2 (532.8)
Has anybody experienced this situation and how was it resolved???
Please help!
Thank you...

Go to http://support.apple.com/kb/DL1547 and download the version for Windows 7 - when the yellow bar comes up at the bottm of the screen choose "save as" and save the installation file to the desktop - then go to the desktop and double-click on the Airport Utility icon and follow the installation instructions - once it is installed, follow the instructions in the Aiport Express manual for the type of setup that you want - it should walk you through it - just answer the questions and enter the necessary info - WPA2 personal security is recommended - if you have any problems, let me know.
Charlie

Slower 4G Download Speeds and Higher Pings Tonight

Stillwater, OK. Tonight, the DL speeds and ping times are worse than normal. UL speeds are unaffected.
Normal speeds, representative of the last few weeks...
Tonight's speeds (similar results to different test servers in the area)...
Ping times have more than doubled, and the download speed has been cut to ~25% of normal. If I try a test server on the east coast, I get something like the following (bad UL speeds too)...
Scary to think this could be due to the tower becoming overloaded (it is prime time) so early in the 4G game. The only other thing I can think of is that its particularly humid tonight, but why would that affect mainly the DL speed and not the UL speed?

Speeds were still slow this morning, so I power-cycled the modem (and router). Speeds are back to normal, so it seems like I just needed to reboot the gear.

Download speed has droped

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