Download speed has dropped

Hi, having some problems with my BB, the line and BB was cutting out so an engineer came and fixed a faulty extention stating that the BB was not back to the 6mbps that I'm used to. The cutouts have stopped but my download speed is very slow...can anyone help?
Here are my adsl stats:
Line state
Connected
Connection time
0 days, 0:21:01
Downstream
5,760 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.3 dB / 25.0 dB
Line attenuation (Down/Up)
30.0 dB / 18.5 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
58 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

hi you need 3 days stable connection then you can contact the forum mods and get your noise margin reset this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours it may be a little longer due to the holiday period
They are a UK based BT specialist team who have a good record at getting problems solved
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Similar Messages

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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Broadband download speed has dropped from 8mbps to...

Hi,
I have been having problems with my download speed for the last month. i have been through the fault process from BT and have had no joy in fixing the issue. They say i am getting 8mbps from the exchange to the house but only 1.94mbps there after. I was receiving 8mbps for about 2 years consistantly and has just suddenly changed. Can anyone please help me? I feel like i'm getting nowhere after reporting the fault.
Solved!
Go to Solution.

Hi, thanks for the replies andthe advice. I have done another test and have posted the results below,
Broadband Speed Test Results
Download speed - 1.89mbps
Upload speed - 0.34mbps
Ping latency - 44.50
ADSL stats
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.5 dB / 25.0 dB
Line attenuation (Down/Up): 23.7 dB / 13.5 dB
Output power (Down/Up): 19.9 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4 / 0
Error Seconds (Local/Remote): 5 / 0

Broadband download speed has dropped to 2Mbps

Hi
I believe I am having exactly the same issue and am being told to do lots of tests / switch off hub etc. Running BT's own test I appear to be getting 8mb from the exchange but only 2mb from my hub (consistantly).
I'm new to this forum so can you tell me who I can email to try to resolve this as per this thread?
Thanks for any help
Lee
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband speed has dropped from 8mb to 2mb

hi there been a with bt over 12 months, and connection wize i have been getting 8mb. but recently as last week my broaband speed has dropped to under 2mb, i have tried various things like resetting and ethernet, wifi, but my speed still has not improved,, which is qiet annoying as i do alot of online gaming and web browsing, and i am at lost to how my connection has dropped so much speed i will list details below of my router settings and from speedtester bt..
router settings
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 18:05:39
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.1 dB / 21.0 dB
Line attenuation (Down/Up)
14.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
10 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
10
speedtesterbt results,
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1785 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1785 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
also here is my speed tests results from speedtest.net
http://www.speedtest.net/result/1561527773.png
any help would be much apreciated

Moiriv wrote:
I am having the same problem.
I have been getting 7mbss on my 8mbps unlimited line for 4 years and now it has dropped to 2.5mbps
BT speedtest results as of today:
1. Best Effort Test: -provides background information.
Download Speed 2.52 Mbps 0 Kbps 7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 2.52 Mbps For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2.5 Mbps
Did you get you're speed limit back up to normall?
Looks like Home hub logs show that someone from BT has modified my profile, I'll post here again if I get resolved or not.
the last post is almost 4 months old!
your profile has dropped to 2.5mb as a result of a drop in connection speed. if you stay connected 24/7 fro 3/5 days your profile should return to normal. just make sure your router does not drop connection
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Post Moved Download-speed-has-remained-at-3-5Mb-b...

Post moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Download-speed-has-remained-at-3-5Mb-but-should-be-11Mb/td-p/...
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I have a master socket with OPENREACH printed on it and a white modem? with Openreach BT on top and Echolife on underneath then a black HomeHub 3.0 I can access the homehub settings but there is no ADSl information displayed other than:
WAN Status
Connection Information
Line state:
Connected
Connection time:
2 days, 02:16:49
When I did speedtest I got the following result:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
3.39 Mbps
0 Mbps
3.51 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.39 Mbps
For your connection, the acceptable range of speedsis 2.45 Mbps-3.51 Mbps .
Additional Information:
IP Profile for your line is - 3.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.51 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.51Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

My speed has dropped at least 20mb down and 5mb up...

Hello, I hope someone can help me out here.
A few months ago (Feb/March time), I had problems with my connection dropping below 39mb (I'm on Infinity 2) and after an engineer came out and fixed things, my connection was back to normal. It has been fantastic until the last 2 days where things have gone down hill rapidly.
The engineer located the issue at the time to a faulty fibre port. He completed a lift and shift to move the connection to another port and this resolved the slow speed problems at the time.
My connection has been very stable since then, averaging about 60 down and around 10 up. On the 21st April things dropped to 56.07 and stayed the same each day until 10th May. I was expecting things to possibly go back up to around 60 down, as the line monitoring obviously drops you some days and then ups you again once in a while.
Yesterday things dropped down to 50, which considering my line has reached 63 and certainly around 60 on numerous days since the engineer fixed things, a drop of 10mb I thought was quite a lot.
Today about half a hour ago as I am typing, the router went down and it has now dropped to 39.46 down and only 4.815 up which is terrible. That's a huge decrease and I have no idea why it is this low. The download speed is now just as low as it was before the engineer fixed things, and the upload speed is the lowest it has ever been since I joined BT over 2 years ago.
I have no idea what is going off, but surely this cannot be correct? I know on the BT test, it has shown max achievable as just over 64mb down and max 20mb up, this resulted in an actual speed of 63.16 down and 9.75 up on 21st March 2015.
These are the speeds I have monitored, showing the download and upload when logging into my router since the engineer last visited.
Date Down Up
06.03.15 61.37 10.42
07.03.15 57.81 10.17
20.03.15 60.65 10.05
21.03.15 63.16 9.75
23.03.15 62.93 9.651
24.03.15 60.93 9.925
25.03.15 58.62 9.698
28.03.15 59.69 9.698
29.03.15 60.62 10.36
31.03.15 57.21 9.974
03.04.15 60.24 9.887
05.04.15 59.57 9.672
09.04.15 59.75 9.667
16.04.15 59.73 9.962
17.04.15 59.08 9.409
21.04.15 56.07 9.687
22.04.15 56.07 9.39
24.04.15 56.07 9.494
06.05.15 56.07 9.278
10.05.15 56.07 9.316
11.05.15 50.43 9.308
12.05.15 39.46 4.815
Would a moderator please look into this for me and get in touch to check my line. I'm not sure if there is a fault on the line, if something has gone pear shaped, but the current speed is way below what I know my line can handle.
Thank you

An engineer has just knocked at the door and confirmed my phone line is now back up. The issue was with 'the green box' which is at the bottom of the next street to me. No idea what he did, as he didn't say what had been fixed.
My speed when logged into the modem now shows 50.43 down and 9.215. The download speed funinily enough is exactly the same as it was on Monday, before everything went down Tuesday.
With regards to this speed, will the DLM monitoring system on the line increase things again over time? Considering I have had a maximum of 63.16 down and over the last couple of months it has averaged around 60, it's still a good 10mb or so lower than what it is capable of handling, but at least it has gone back up which is an improvement
I'm not sure if interleaving plays a part with the download speed (no idea if it is on or off with my Home Hub 5).

Upload speed has dropped from 12Mbps to 2 Mbps.

I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
No variables have changed at my end (that I can think of) but now my upload speed is barely 2Mbps. Whilst my download speed is also lower - I'm not as concerned about that for what I am needing it for.
http://speedtest.btwholesale.com
Shows 57.76 down
2.06 up
Ping 42.63
I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
Can anyone suggest how I can progress this to get my upload speeds nearer where they were? Or steps to try to isolate where the issue is? Could noise on the line affect upload more than download speeds?
Solved!
Go to Solution.

Good luck. A few suggestions below, but I am afraid I don't think they will help. Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case.
~~~
Check the upload profile from the wholesale speedtest. It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
~~~
Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode. Probably won't make any difference, but still a fairly easy experiment.
~~~
If you have an HG612 router, unlock it and monitor stats. Or buy one on eBay and unlock it. Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
~~~
Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
- connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.) So the HomeHub is out of the picture.
- Make a pppoe connection. On a PC it will be something like
- 'network and Sharing Centre',
- 'Set up a new connection',
- 'Connect to the Internet, set up a broadband or dial-up connection'
- 'Broadband PPPoE'
- Then enter username '[email protected]' and password 'bt'.
Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
Repeat your speed tests and see how they go.
That will help check out if the HomeHub is the problem. Seems unlikely as your have already tried another router.

Speed has dropped massively. Why?

My speed was around 4.5 mb/s download 0.36 mb/s upload, (Ye, I know it's not great, but I'm used to it). My speed has now dropped to around 0.9 mb/s download and 0.26 mb/s upload. Why? Also my ping is rocketing up to around 3000 ms most of the time. This has been happening to no one else in my village. I'm the only one usually on my internet.
Here are my adsl stats (I know it's saying 5578 kb/s or whatever, thats a lie, it always says that no matter what it actually is)
System Up Time 11 days 03:39:36
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
pppoa
19957739
26019314
0
2490
2788
11 days 00:06:05
LAN1
10M/100M
19073453
15330273
0
2993
2563
11 days 03:39:36
LAN2
Link Down
LAN3
Link Down
LAN4
Link Down
WLAN
300M
7942397
5439148
0
834
620
11 days 03:39:09
ADSL Link
Downstream
Upstream
Connection Speed
5760 kbps
448 kbps
Line Attenuation
36.0 db
15.0 db
Noise Margin
6.3 db
24.0 db
Why is this happening? None of the bt speedtesters will work for me, they just say it's 'unavailable'. Also speedtest.net wont load, even after 5 minutes of waiting, it just crashed.

there is nothing obvious from your stats and connection speed is 5760. really need btspeedtester results but you are having problems - is your java up to date as that will cause a problem if not
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Download speeds suddenly dropped

Over the past year and a half i havent had any problems with my service up until 2 days ago. Our download speeds went from 350KB to 28kb - 50kb... (we have the 3Mbps plan) the modem is set to bridge and connected to a linksys router. I've tried power cycling the modem and router without any luck. I've also tried resetting the modem back to the default settings and plugging the modem directly to 3 different pcs with the same results
Modem: Westell 6100F

#1 Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.
Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.
#2 Did you try connecting your modem directly to the NID?
Points to: http://www.dslreports.com/faq/1317
#3 If not, please do and retest those margins and Line Attenuation.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Opening second tab, no address causes download speed to drop from 160 kbs to less than 5 kbs and sits there doing nothing, does not happen with IE, why is this

after firefox updated from 27 to 28, when i download a file, play music, watch a video, or run a speed test, normal speed is about 160 kb/s (dsl connection 1.3 Mb/s) - just opening another blank tab (not any address) or try to open another page like google search page, download speed drops to less than 5 kb/s - downloading stops, and second page does not open, why is this happening, it does not happen with internet explorer and the version of IE i have is out of date,
history/cookies all clear automatically when close, i have disabled all add on, run malware, adware searches - show no problem, norton antivirus is up to date, i have spent hours on phone with ATT isp and connection is showing no problem - if i run a speed test it shows good, if i try to run a speed test and open second tab - speed fails and speed test will not even finish, ATT suggested I try the same thing in IE and there is no problem - so it appears to be an issue with Firefox 28

What is the CPU load when this slowdown happens?
Are you using a specific driver in Windows to mange the internet connection that might not get enough processor time to run properly?
It is also possible that other (security) isn't able to do its work and takes additional CPU time.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
You can try to create a new profile as a test to check if your current profile is causing the problem if starting Firefox in Safe Mode didn't help.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

My speed has dropped to 80kb/s!

I've lived in a new build area for about 10 on the outskirts of my town so my broadband speed hasn't always been that great.
But for the past few weeks my broadband speed has plummeted from 2mb/s to 40-80kb/s for no reason.
Using the internet is almost impossible to use with these speeds and for a day or two my speed was back to normalbefore going down again.
Following the phone instructions of a BTcare worker from twitter, I've plugged the router into the test socket and ran the speedtester as well as running it in the normal setup with the same results.
I'm not sure if it's the wiring in my house or the line itself.
Here are my DSL and speedtester results for those interested.
My line attuention seems really high...

at one point due to dropping connection your speed was very low about 256 or less which results in a drop in profile to 135 - you may not even have seen the low speed as router could reset with a faster speed but the lower speed would have dropped the profile.
it now needs a stable connection 24/7 for 3/5 for profile to rise automatically
more about profile here
check profile
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Speed has dropped from 5.2 to 1.54!

Hi, I've been with BT Broadband for only a month, my speed at the start varied from 5.2 to 4.1 which suited me fine, no buffering but now it has dropped to....1.54!
I checked this speed with Broadbandspeedchecker as I tried to test the speed with BT's own speed checker and it hadn't loaded after 5 minutes!
I was assured by BT when I switched from Talk Talk that my speed would surpass their old speed (which it has for the past month) but is there any reason why it's suddenly dropped?

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Speed has dropped by over two thirds!

Hi there. I joined BT Broadband at the end of June, mainly to increase my Broadband speed, as I was only on .5MB with my old provider. They assured me I would get up to 1.5MB, which isn't great, but 3 times faster would suit me. For 2 months, it was brilliant & I was really glad I had changed. It stay at just under 1.5MB all the time. For the last 3-4 weeks, it has slowed down to what is now a steady .34MB - even slower than my previous provider! I spoke to an IT person, & she did a test on the line & said I cannot get more than .5MB. I asked her how I was getting 1.5MB for 2 months, & she repeated that I couldn't get more than .5MB. I said I must be able to, as I had it for 2 months, & so we went on, back & forth. She recommended I call the sales people to speak to them about it, as they were the ones who had told me I could get up to 1.5MB. I don't think she believed me, but I know how fast it was. I may as well have stayed with the previous provider, as I had free phone calls abraod with them as well. It wouldn't be so bad if I hadn't had the couple of months of faster speed dangled in front of me like a carrot, then whipped away suddenly! When I see those ads for fast speeds, I want to throw something through the TV! Has anyone else had this problem, & did they get an answer or a solution. I think that I shouldn't have to stay with BT if they gave me wrong info at the start, but all I want is at least 1MB plus, is that too much to ask? Thanks.

Thanks so much for the replies, i really appreciate the help. Here's the info I think is needed.
ADSL line status
Line state
Connected
Connection time
1 day, 6:48:08
Downstream
570 Kbps
Upstream
883 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.6 dB / 6.5 dB
Line attenuation (Down/Up)
48.0 dB / 24.4 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
ADSL line status
Line state
Connected
Connection time
1 day, 12:30:17
Downstream
570 Kbps
Upstream
883 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.5 dB / 6.7 dB
Line attenuation (Down/Up)
48.0 dB / 24.4 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
185425559 / 0
CRC Errors (Down/Up)
34 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
29
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
223 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 223 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :569 Kbps(DOWN-STREAM), 883 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.45:26.17:62.39 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
669 Kbps
0 Kbps
883 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 669 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 883 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Speed has dropped from 3+Mbps to 120ish Kbps

Hi,
In the last few days our broadband speed has plummetted:
Download speedachieved during the test was - 122 Kbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
When we moved in 6 months ago we were getting 3+ Mbps download and it has remained stable at that speed until recently. I've rebooted the homehub but that had no effect.
Should I just raise a call with BT?
Cheers,
Rob

Hi,
Here's the router stats:
ADSL line status
Connection Information
Line state
Connected
Connection time
1 days, 05:30:18
Downstream
192 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
28.8 dB / 22.0 dB
Line attenuation (Down/Up)
44.1 dB / 26.0 dB
Output power (Down/Up)
0.4 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
10405 / 114
CRC Errors (Down/Up)
11406 / 92
HEC Errors (Down/Up)
5783 / 84
Error Seconds (Local/Remote)
1034 / 162
Download speedachieved during the test was - 117 Kbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Did a quiet line test and I think it's fine, obviously some very low level static but no crackles.
I have got a Netgear router somewhere that I can try out.
Cheers,
Rob

Download speed has dropped

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