Download speed lower than Dial Up

I am stumped. I am getting download speeds of 40 kbs or less from a plan that is 3355/751. Im no dummy I should average somewhere in the high 270's to 300kbs. It takes me 20 minutes to watch a 5 minute video with all the buffering. If I upload something, I am averaging 80kbs which I can live with. I only upload a video or 2.
I phoned support and they told me my modem was going bad and should get another one, then try that. Did that, no change. Call support and they said everything is in order on their end. They have no issues with my line and everything is reading fine with all line tests.There is only 1 phone line in the whole house. DSL is on it since we have to telephone number just a dedicated dsl line.
I am using a Actiontec Modem Router Combination. I am hoping to resolve this issue soon I am tired of going through a dead end support team that walks me through the same steps every time.
Thanks

I assume you get the 3355/751 from the transceiver statistics. If that is correct,the problem isn't in your link between the Modem/Router and Verizon. That leaves the router itself, and your PC.
Check the security settings on the router to make sure you aren't doing anything there that slows you down> In addition software firewalls on your PC, and Anti-Virus software can seriously degrade network performance.
You might also want to run the speedtest/connection analyses from Argonne National Labs, which will tell you what your connection is capable of, and where the delays are.
http://ndt.anl.gov/

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Is there a way to burn DVDs at speeds lower than 4x?

Hi to everybody. I need to burn DVDs at speeds lower than 4x (preferably 1x) but both Burn and LiquidCD (together with Disk Utility) are unable to. I believe that this depends on the fact that alle these utilities rely on Apple's optical Burning Framework. Is there a way to get rid of this problem without needing to buy Toast or Disco (I very rarely burn CDs and an expense in this direction wouldn't be justifeied).
TIA.
Simon
Message was edited by: majortom67

Insert a blank disc (it's not going to write, so the disc won't be wasted) then look in the "Disc Burning" section of System Profiler (Utilities folder). It will show the supported burning speeds for that disc in that drive. With my Pioneer DVD-RW DVR-115D and a Verbatim DVD-R 16X disc, it shows:
Write Speeds: 4x, 6x, 8x, 12x, 16x, 20x
These speeds are determined by the drive and brand of disc, and cannot be changed by software. If you tried to run a drive at a slower speed, the drive's servo might not be able to keep the rotation smooth enough (so the dots are burned evenly spaced) without adding a heavy flywheel, and the laser would need to produce longer pulses at lower intensity. Laser diodes may quit when the power is reduced too much. For this drive, it must be the minimum power that laser will operate at, since the drive will burn DVD-RW discs at 1x or 2x. The RW must need more energy to burn each dot, so the laser power does not have to be reduced too much.
Why do you need to burn at slower speeds?
If you don't want to use DVD-RW, you may be able to find some older, lower speed DVD-Rs
<http://www.netsoftmedia.com/paypalshop/princo1x.html>
You would have try one to see if they are compatible with modern burners.

3meg DSL Download speed running at dial-up speed

Since last week I’ve been getting DSL download speeds that are basically dial-up speeds. I have the 3 meg plan and for the past 10 years or so, I came close to a 2 meg download connection speed regularly.
Last week my download speed basically disappeared. I spent hours on the phone with Verizon Tech Support during the week. (Their standared 72 hours to assign a service call after creating a service ticket is bogus.) A Verizon DSL tech spent 5 hours at my house on Saturday and said the problem is on VERIZON’S END with their servers. He did it all, replaced internal wires, used his modem for the tests, checked speeds at the NID, took the router out of play, tried to get new wires from the service on the street, and still could not resolve the issue.
I show the correct 3360/864kbs connection on my DSL Modem (Actiontec GT701D) but my download speed is averaging 33K to 60K using 4 different speed tests. DSL disconnects at random also. My upload speed is typically around 700kbs – where it should be.
My most recent test is from this morning:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 591.76Kb/s
running 10s inbound test (server to client) . . . . . . 60.33kb/s
------ Client System Details ------
OS data: Name = Windows Vista, Architecture = x86, Version = 6.0
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_24
------ Web100 Detailed Analysis ------
Client Receive Window detected at 17424 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 106.05 msec; the Packet size = 1452 Bytes; and
There were 33 packets retransmitted, 59 duplicate acks received, and 63 SACK blocks received
The connection stalled 4 times due to packet loss
The connection was idle 1.36 seconds (5.03%) of the time
This connection is network limited 99.9% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [{edited for privacy}] but Client says [192.168.1.100]
My DSL STATUS from this morning is:
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting : MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 3360/864kps
ATM WoS Class: UBR
Near End CRC Errors: 0/0
Far End CRC Errors: 0/73045
Near End CRC (Within Last 30 mins): 0/0
Far End CRC (Within Last 30 mins): 0/0
Near End RS FEC: 0/68
Far End RS FEC: 0/0
Near End FEC (Within Last 30 mins): 0/0
Far End FEC (Within Last 30 mins): 0/0
Discarded Packets(Within last 30 mins): 0/0
SNR Margin (Downstream/Upstream): 0/14
Attenuation (Downstream/Upstream): 119/30
This performance drop off is totally unacceptable. What’s really interesting is that my service call has been closed out as “resolved”. Which is obviously has not. I am now being forced to go through support again to “diagnose” my problem.
I’ve been researching (painfully) these speed issues and have determined they are a chronic problem going back to at least 2006 for many DSL customers. The issue seems to be they have oversold DSL services and overcrowd their local Central Office servers and routers. There is supposed to be some performance issue regarding Redbank and Juniper switches. Redbank is supposed to be more reliable and Juniper aren't so. I also believe their latest “optimizing” software may also be part of the problem.
For the first time EVER, I am seriously considering converting to COMCAST because no one at Verizon (other than the DSL tech) will acknowledge they are the cause of my issue.
Anyone have a realistic idea as to what needs to be done at the Central Office to correct this issue?
Thanks for your time.

Consider yourself lucky. I have had the 3Mb plan for over ten years and initially had regular speeds of 1.5 to 3.0...until a new development was put in a block away, they were connected to Verizon, and my speeds dropped to 205 kbps down/805 kbps up at the copper drop in my basement. Many calls to Verizon resulted in modem upgrades (currently the Westell 6100) and reassurances from Verizons foreign help desk that my service was performing normally. Promises of FIOS soon being available in my area (Cedar Brook, NJ) have kept me hanging on but I stopped holding my breath a few years ago. Hopefully your service will be restored - mine most likely never will.

BB very slow speeds , slower than dial up !!

I have had speed problems for a while getting increasingly worse and now my speeds are consistently below .5 meg. Considering I'm on up to 20mb option 3 this is not good !!!
Details from speedtest and homehub below :-
<script type="text/javascript">// window.history.forward(); // </script>
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"Last Test Required" ); // </script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
371 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 371 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :567 Kbps(DOWN-STREAM), 415 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 28.02:18.49:53.56 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
303 Kbps
0 Kbps
415 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 303 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 415 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit FAQ section if you are unable To understand the test results.
<script type="text/javascript">// paintProgressAndMessageTestBar(0," "); // </script>
DSL Connection
Link Information
Uptime:
1 day, 12:33:44
Modulation:
G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]:
415 / 567
Data Transferred (Sent/Received) [MB/GB]:
210.55 / 2.19
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
13.0 / 25.0
SN Margin (Up/Down) [dB]:
8.0 / 29.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

are you connected to the NTE5 master or test socket or somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
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Wireless Download Speed Less Than Half As Fast As My Upload Speeds

Is anyone else having this problem: I use Verizon Fios and currently have their 50/50 plan. When I go to speedtest.net to check my speed I see that I'm only getting about 14 Mb download speeds but 42 Mb upload speeds. I have checked my speeds on wired connection and get about 38-40Mb. My Specs:HP HPE-400yUsing the Ralink driver for Windows 7 (http://www.mediatek.com/en/downloads1/downloads/pcimpcicbrt2860rt2760rt2890/)I'm running Windows 7 (64-bit)PC is not more than 25ft from the router, almost a direct line of sight Any advice or help would be appreciated. Thanks!

conrad wrote:
Your noise margin is on the high side and this will also affect your speed. you will need to have a stable connection for a further day ie 3 days in total before you can contact the mods.
Hi conrad also the line is very short look at the attenuation figure as Keith has posted the reduction in noise margin would achieve nothing on adlsmax as the connection is already at its maximum but gives spare noise margin when the op gets on to adsl2+
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

New Infinity 2 installation - speed lower than exp...

Hi
I switched across from O2/Sky ADSL to Infinity 2 on 27 March. BT estimated the DL speed range for my line as 47-65Mbps.
The Openreach chap (contractor) was reluctant to change the faceplate because I already have an ADLSNation XTE-2005 filtered faceplate and it was proving a little tough to remove. He said this would probably be ok as it's 'fairly modern'. Muttered something about it delaying his next job.
I've read various comments about the compatibility of the XTE-2005 faceplate for vDSL.
He went away to do the cabinet stuff and returned to hook up the Homehub 5. While waiting for the hub to boot up I asked what speed he'd got at the cabinet. Blank stare. Oh, he said, I just check it on my iphone! Anyway, he did this and got a speed of around 31Mbps, less than expected but not a very good test over wireless. Thought it might pick over the next couple of days.
Now, I thought that initial line training period is 10 days, but the HH5 booklet talks about the line settling after 3 days. Which is right?
After 5 days, I've re-synced twice since installation and the BTW speed tester now shows the DL has crept up to 33.39 with an IP profile of 34.28. Obviously still nowhere near even the lower end of the range they estimated.
So ... do I need to wait for the full 10 days before complaining and/or mucking about with testing via the test socket etc ? I feel if I was going to get anywhere near the estimated speed range, I'd have got there by now.
I stupidly expected the Openreach engineer to check the speed at the cab and compare it with the speed at my faceplate to make sure I'm getting the best possible speed. Maybe this investigation needs to be done properly now.
I'm about 200 yards from the cab and my line quality may not be great. If they test properly and this is all I can get, then fine, but I'm not prepared to pay for Infinity 2 when I'm not even getting Infinity 1 speeds.
Any advice welcome. Many thanks.
Ian.

Here they are:
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ40608284
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 28/03/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
1 days, 10:12:03
6. Data rate:
7708 / 35413
7. Maximum data rate:
6552 / 33261
8. Noise margin:
4.5 / 4.8
9. Line attenuation:
0.0 / 20.5
10. Signal attenuation:
0.0 / 17.9
11. Data sent/received:
285.7 MB / 1.2 GB
12. Broadband username:
[email protected]

New install - speeds lower than estimated

Hello all,
Finally got my BT fibre optic installed having ordered just after Christmas. No problems with the install and engineer was very efficient.
However, have just run speed tests and a little disappointed with what I'm getting so far.
Estimates before the install through the speed checker were 34.7Mb download, 5.9Mb upload.
Running actual speed test on BT wholesale speed tester are:
Download speedachieved during the test was - 22.79 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-23.23 Mbps .
Additional Information:
IP Profile for your line is - 23.23 Mbps
Upload speed achieved during the test was - 2.79Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Is this normal in the intial "learning" periods and will I see an increase or is this as good as it gets?
Quite a bit off as far as I can make out.
Any advice appreciated.
EDIT: Also I noticed that Inifinty 2 is no longer throttling p2p for customers who signed up after 1st Feb. Would I still be throttled as I signed up before 1st Feb but set up after that date? Ideally, I would like to have a no constraints service so recontratcing sooner rather than later would be in my best interest.

RKS wrote:
Thanks for your reply, David.
Still having the same speed and IP profile. Coming up to a week after install and no change in speed or IP profile. Don't think I've been having any disconnects so not sure if the DLM is doing what it's supposed. Nevertheless, still a long way off estimated speeds I was quoted before joining.
From a test I just ran:
Download speedachieved during the test was - 22.13 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-23.23 Mbps .
Additional Information:
IP Profile for your line is - 23.23 Mbps
Upload speed achieved during the test was - 2.67Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Are you doing the speedtests with a wired or wireless connection to the HomeHub?

Hotspot download speeds less than 1 mbps on Tab and constantly disconnects

I'm using my Tab for the Hotspot feature to my Macbook and am constantly resetting. Speeds are ridiculously slow (had to reset twice to write this post!) Is there a programming fix for this or an update or SOMETHING?? I love my Tab, but replaced my USB Broadband connect and am regretting it!

DownstreamChannel Bonding ValueIndexLock StatusFrequencySNRPower LevelModulation12345678LockedLockedLockedLockedLockedLockedLockedLocked579.00 MHz555.00 MHz561.00 MHz567.00 MHz597.00 MHz627.00 MHz633.00 MHz639.00 MHz37.94 dB37.64 dB37.64 dB37.09 dB37.94 dB37.09 dB36.84 dB37.09 dB4.92 dBmV4.33 dBmV4.50 dBmV4.62 dBmV4.22 dBmV3.46 dBmV2.34 dBmV3.10 dBmV256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAMUpstreamChannel Bonding ValueIndexLock StatusFrequencySymbol RatePower LevelModulation1234LockedLockedLockedLocked36.70 MHz18.90 MHz23.70 MHz30.30 MHz5120 Ksym/sec2560 Ksym/sec5120 Ksym/sec5120 Ksym/sec34.25 dBmV32.75 dBmV34.00 dBmV34.25 dBmV64QAM64QAM64QAM64QAMThis is everything and at this very moment upload speed is less than 1 MBps

What is the reason behind upload speeds lower than...

Would anyone be able to explain it?

Hi Jamesey162,
There is no reason as such. Different providers have different packages. It just depends on what package your on.
E.g, Infinity option 2 gives 20mb upload speed but infinity option 1 only gives up to 9.5mb upload speed.
It basically varies with providers.
Hope this helps,
Dominic.

Download speed worse than halved

Up 'yill yesterday I had been getting a steady, but lowish 2900kbps thoughput on my Home Hub 2. It had been like this for many weeks.
Yesterday it reset itself and throughput is 1300kbps.
I will reset the unit, but why would it suddenly change? Water in the phone line pipes? (there ware some major down pours yesterday!!
Thanks in advance for any help
Solved!
Go to Solution.

Thanks for taking an interest. How would I rate a post please?
I carried out the reset as i said, and got back to 2720bps. Here are the stats:
ADSL line status
Line state
Connected
Connection time
0 days, 0:16:51
Downstream
2,720 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.1 dB / 19.0 dB
Line attenuation (Down/Up)
54.0 dB / 31.5 dB
Output power (Down/Up)
18.4 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
96 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

Why the speed of MacBook Air to download a web page is lower than iPad2? Even worse sometimes Ipad2 can but MBA can't load the web pages.

Why the speed of MacBook Air to download a web page is lower than iPad2?
Even worse ,Why sometimes iPad2 can but MBA can't load the web pages?

Why the speed of MacBook Air to download a web page is lower than iPad2?
Even worse ,Why sometimes iPad2 can but MBA can't load the web pages?

More Than One Computer Trying to Access Web = Very Slow Download Speeds?

We have Verizon DSL with a basic Westell modem, which supposedly is only a modem with no router capabilities. We have an Airport Extreme Snow Base Station that acts as a WDS Main, with one other AEB Snow as a WDS Remote. All computers have unique ip addresses in the 10.0.1.X range as provided by the WDS Main's DHCP.
When only one computer connects to the internet to download web pages, software updates, etc., there seems to be no problem at all. When I do a speed check I get results that seem to be in the correct range, and it doesn't matter which computer I use for the test.
However, if we try to access the internet with more than one computer at the same time, everything slows to a crawl. Such as, if one computer is downloading software updates, the other CPUs have super slow web page downloads, slow to the point of connection time-outs at times. Or if two of the computers are simply trying to download web pages at the same time, one or the other has super slow downloads.
I feel like there is some kind of routing problem with the Base Station but for the life of me I cannot figure it out.
What could the problem be? Where could it originate, and what, if any, advice could someone give me to help trace the problem?
Thanks in advance.

... the one computer I am looking at right now shows DNS servers as 10.0.1.1, which is the internal ip address of the AEB. Could this be part of the problem?
That is normal and shouldn't cause a problem. Essentially it tells the computer to ask the snow AirPort base station (ABS) for DNS information. The ABS will then provide the DNS information which it currently received from the ISP.
Would it help if I manually entered the DNS numbers that appear on the AEB on each machine's Network Preferences?
Probably not. A busy DNS server or faulty DNS info won't affect download speeds. That only affects browsing since that requires the computer to convert human readable addresses to numbers that the computer can use.
Remember that the snow ABS only operates at 802.11b (11 Mbps) speeds. Then when you use WDS it cuts your available wireless bandwidth in half.

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

BT Infinity - speed much lower than expected

Morning all,
I will be raising a call with BT this morning but thought I would post here too. Eventually got BT infinity installed on the 16th of March after BT messed up the order - I am less than 90 metres to the cabinet.
My speed fluctuates between 17MB and 36MB - I was told by BT that I should expect at least 70MB - I have checked speeds in the AM, mid afternoon, evening and night and have done so for the last week - numerous speed test sites used : speedtest.net / the BT speed test and others provided by other ISPs - all show the same speeds or thereabouts.
Have to say, not massively impressed with Infinity or the service provided by BT.

Hi Guys,
See below and these are the highest speeds I have had yet..
FAQ
1. Best Effort Test: -provides background information.
Download Speed
40.71 Mbps
0 Mbps
77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 40.71 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
9.16 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 9.16Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.

8x slower download speed than Windows laptop on cable

I have cable internet (in Luxembourg). The provider uses Scientific Atlanta EPC2100R2 modems. Download speed is around 1 Mbps, rather than the 8 Mbps advertised. When technicians come to investigate, the connection is 8 Mbps on their Windows laptop. They claim to have several clients on Macs, and none have the problem.
My modems also get fried very often. The provider had to replace my modem twice in four months.
The problem persisted after I replaced my iMac. It may be a software issue, though, as I migrated my old Mac to the new one.
My Mac works fine with ADSL. I haven't tried it with other cable providers.
What can I do? I tried creating new locations in Network preferences, to no avail. Always the same result.

wireless is unreliable for the speedtest as it varies depending on home conditions so only way accpeted is by cable. if that also shows a problem then you can take it from there
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Download speed lower than Dial Up

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