Download speed of 0.1mb/s

I've had problems with this for almost two years now but BT have fobbed me off on more than one occasion, saying that it's because I live at the end of an exchange. I think it's outrageous that I pay the same monthly fee as everyone else but get a frankly unusable speed.
I can't run the full diagnostic check, as it fails every time, but when I do the performance test it says;
0.85 download speed
0.11 upload speed
43.38 ping latency
However when I actually try and download something, it shows as more like 100kb/s.
It's just about usable for everyday stuff, but today I bought an xbox one which had an unadvertised mandatory 14gb download. At the speed I get it will take over 500 hours, short of taking my xbox to someone elses house I've got no idea how I'm going to get it to work. Very very frustrated.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

200kbps download speeds

Hello, recently (Started about 3 mouths ago) I have been getting download speeds of about 200kbps on all computers on the network whe the bt home hub states the infomation bellow before I was receviing download speeds of about 1mbs (Btw I have tried everything from repositioning the router reseting the router checking the ethernet port speeds on the pc and rang bt 2 times) If you have any Ideas on how to fix this it will be much appreciated.
Broadband connection details:
Downstream
7,616 Kbps
Upstream
448 Kbps
Connection time
0 days, 1:59:58
Data transmitted
17.95 MB
Data received
156.71 MB

The Connection Rate (7000kbps) is the speed your line syncs with the exchange. It's not the download rate - that's governed by your IP Profile, which starts off low, then gets bigger as the exchange figures out your line can handle higher rates. So from that first test, you should get up to 2000kbps on the line.
The ADSL info from your router is in the admin pages, under 'status'. Depends on the hub version you have.
If you try somthing simple like speedtest.net, does that give the same low values?

0.1mb download speed....grrrrrrrrrrrrrrrrrrrrrrrrr...

I'm so frustrated by this. My broadband went on the blink, orange light flashing, for a couple of days, at the same time the phone started acting up, so I changed the microfilters and the phone and broadband settled back into their blue status on the hub, and both work, but the broadband has become painfully slow. On speedtest.net I register around 0.1mb download speed, 0.2mb upload speed. So I call BT and they start doing a BRAS profile calculation and tell me it will take 10 days! Well its day 10, speeds havent improved at all during the time, any ideas?
Its driving me crazy. I work from home but cant connect remotely to the work servers because the speed is so poor! Help.......................

Connection froze.....
Here goes again.
ADSL:
Connection information
Line state
Connected
Connection time
0 days, 21:53:32
Downstream
5,344 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
13.3 dB / 18.0 dB
Line attenuation (Down/Up)
41.0 dB / 24.5 dB
Output power (Down/Up)
19.8 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
24857 / 4
CRC Errors (Down/Up)
272 / 2147480000
HEC Errors (Down/Up)
nil / 2
Error Seconds (Local)
48
BT Speedtester results:
Download speedachieved during the test was - 53 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
I am not connected to master but have tried it in there yesterday and got the same results. No phone extensions, I have 1 microfilter with phone and broadband+sky plugged into it. Its a 3 year old home so shouldnt be any line issues.
Tried the phone test, my phone is cordless but there was no sound other than a very faint fuzz, all conversation is clear on it.
What does your crystal ball say?

New Infinity 2 poor real life download speeds

Hi
I'm hoping someone can help. I had infinity 2 installed on Tuesday and have had poor download speeds since. Now I use mainly iPads and iPhones for connecting to the internet.
My connection downstream on my modem says I'm connected at 78.12 Mbps however I can stand right next to it and try download something from sky go and this downloads at 11-12mbps. This doesn't seem right to me however as it is wireless devices the BT help centre will not help me.
Solved!
Go to Solution.

Are you sure that it is your speeds that are slow or are you possibly confusing your Megabyte (MB) with Megabit (Mb)
A Megabyte (used for file size) and a Megabit (used for download speeds). People often assume that a download speed of 1 Megabit per second (1 Mbps) will allow them to download a 1 Megabyte file in one second. This is not the case, a Megabit is 1/8 as big as a Megabyte, meaning that to download a 1MB file in 1 second you would need a connection of 8Mbps. Most downloads are shown as MB/s
If this is not the problem can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection for an accurate reading.
http://speedtest.btwholesale.com/

Why is the download speed so slow?

I have 100MB internet, and I am able to receive that speed with other applications. (I literally just tested with steam and got 9.1MB/s, at the same time as the Adobe download is running)
My Adobe download is 35 KB/sec or less, seriously guys? I don't intend to leave my PC downloading for 2 days just to get software!
I have tried both with the download manager (The download errored at 78% after I had left it running for about 6 hours) and now the browser (I've managed to get 1.6GB of the 5.8GB in 6 hours, currently running at 36.8KB/sec)
In the same time period I have downloaded the entire of GTA IV (15.6GB) and managed to play it for 5 hours!
Any idea what is causing it to be this slow or is the download service really this bad?

I'm using gigabit wired internet, with an appropriate network card and router, my firewall is completely disabled (both on my router and my pc) and I don't see why anti-virus should interfere with the download,
What is the general download speed normally received? Would you recommend using the browser download or the download manager?
I'm happy if this is just a "slow day" for adobe server or something, but my internet seems to be 100% fine as several other downloads I have tried have managed to get full speed even while the Adobe download is left running. (I obviously have had these other downloads off the majority of the time the adobe download has been running)
Cheers for the response,
Rob

Broadband download speeds not what they should be

Hello all I'm having a problem with my pc download speed when I proform a speed test using either speed checker or the bt speed check all is okay with tempeh connection incoming and I should be receiving 9.25 mb/s down and 1mb/s down but all all pcs including laptops on either wireless or Ethernet cannot exceed 1.2 mb/s on downloads I have plugged into the test port on the first point but alas the same 1.2 peak speed I'm at a lose end at the moment on wether it's the external line that goes to the first point need upgrading of the first point isn't correctly working any help would be fantastic
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
does this explain anout diwnload speeds relative to connection speed. http://techallica.com/kilo-bytes-per-second-vs-kilo-bits-per-second-kbps-vs-kbps/.
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very Slow Download Speed

Hi,
I am experiencing very slow downloading speeds, when I am just normally downloading something in Safari, or downloading a torrent with upto 100 seeders.
The maximum download speed I have seen on my computer is 80kb/s, which is painfully slow for downloading the Adobe trials, when they reach about 1gb.
I have a router, connected to 2 computers, and speedtest.net has told me that my download speed is 1mb/s.
It seems like download speeds are being restricted to 80kb/s, so is there any way to 'unlock' full potential downloading speeds?
Any help much appreciated!
-Ollie
Message was edited by: Ollie A

I think you're making the same mistake a lot of people make.
The maximum download speed I have seen on my computer is 80kb/s
Safari reports downloads in kiloBYTES per second, not kilobits, so that 80KB/s translates to about 640 kilobits per second.
downloading the Adobe trials, when they reach about 1gb
Really? 1 gigabit per second? I assume that's a typo.
speedtest.net has told me that my download speed is 1mb/s
therefore your downloads are progressing at about 64% of maximum. That sounds about right - you won't get maximum throughput for every download - it will vary based on server location, network load and more.

Major download speed issues as of 2 days ago

As the subject line says, as of a couple days ago my download speed dropped to 40KB/s. Before then, it was around 1MB/s. Using speedtest, it said I had 26 ms ping, 1.2-ish mbps download, and 3.32 upload speed. I'm 100% sure our internet plan does not consist of lower download than upload speed, so does anyone have any idea if there's anything I could do about this? I mean, I can't even load a low quality youtube video while watching it at this speed, and that's just pathetic.

ultraline series3 model 9100em
I seriously doubt it's the router though because if that was the case, my upload speed and ping would be bad as well. Instead it's just my download speed.

Infinity woes Speeds less than 1Mb/s!

Please Help!
I've been back and forth with BTIndia for two weeks and I'm now starting to feel nothing will help me!
I've recently moved up from BTBroadband Option 3 to BTInfinity.
My main machine is a 2.66 GHz iMac connected to the HomeHub via Ethernet (I also connect a couple of PCs via Ethernet and Wifi).
The speed on ADSL was pretty consistent and acceptable - I could stream Youtube and the like and p2p was fast enough for me to download quickly. I could generally download up to 1.4MB/sec actual - which was fine.
The OpenReach engineer arrived on 20th December and assured me that the line from the Green Street Cab was good and I should expect speeds of 37.5 MB/s download, 10 MB/sec upload. I didn't seriously expect that but would have been happy with a speed bump of Double my previous speed. I didn't. Not by a long way!
He checked the line and confirmed a Line Speed of 38.5 MB/sec and went away. Didn't check my actual browster DL speed. It was appalling. After a day of buffering on any streamed video and App updates on my iPad that took hours instead of seconds I tried a couple of online Broadband Speed checkers and they all said the same thing. An upload speed of 7-8MB/sec (Fine!) and a download speed of Less that 1MB/sec!!!
I called BTIndia and they arranged (in fairness, quickly) an engineer call-out. He checked the equipment and said it was all fine and was stumped as to why my DL speed was SO slow. He thought maybe my IP profile had not been configured properly and after a long time got through to "somebody" who promised to check it. Upshot...Nothing changed.
Called BTIndia again...another engineer visit. He heard from the previous OpenReach guy that the Equipment/Line from Cab to socket was fine so he tried a "Bait and switch" - I THINK rewiring between the "Infinity" cab to the phoneline cab. I'm very vague on this so I may be wrong.
Lo and behold! Infinity speeds of 38 MB/s!!! Bliss.
Off he goes and 10 minutes later Bam! Back to 1MB/s!! What the?...
I've had ANOTHER OpenReach engineer visit on the 3rd January and the same story. Equipment is fine. Something somewhere is not configured correctly.
I am BEGGING!!! someone out there that has heard of a similar problem. Please...Is there a solution? What questions should I be asking BTIndia? I'm not an TCP/IP expect and nobody seems to know what to ask to whom?
Sorry the post is so long, but I wanted to make sure you had all the info.
Cheers
Mark W

Here is the speedtester results
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2234 Kbps
0 Kbps
38710 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2234 Kbps
For your connection, the acceptable range of speedsis 12000-38710 Kbps .
Additional Information:
IP Profile for your line is -38710 Kbps
2. Upstream Test: -provides background information.
Upload Speed
6271 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 6271 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Pretty Woeful eh?

Slow download speeds and/or dropped internet connectivity

Recently, my fios internet connection will be intermittently slow or simply drop altogether on all my devices. The verizon speed test also shows that my download speeds are less than 1mb/sec whereas upload speeds are up to 15 mb/s. My service plan is 25/25. I have been using the service with no issues for the past 4 months. This seems to have come up out of the blue in the past few days. Resetting the router has no effect. Is anyone else experiencing this problem? This is in Philadelphia. I tried to call support, but had to give up after being on hold for 55 minutes. Going to try again tomorrow.

Sorry I haven't been able to update with more info sooner. I am conncted with wifi. The location of my laptop with respect to the router has not changed at any time during the duration of these issues. Since monday when I originally posted, the following happened: On Tuesday the problem appeared to have been resolved as I was getting 29.5 down and 20 up at 7:00 EST. I tested again at 10:30 EST and was getting 17 down and 19 up so everything seemed good. Last night, however, the issue popped up again. I was not able to test until about 10:30 but at that time I was once again consistently getting less than 1 mb down and 5-10 up. Ironically, the download speeds were so poor I was not even able to log in to these forums to post without the webpage timing out. Tonight, I was having issues earlier (download speeds ~1-2 mb) but not I am once again getting ~30 down based on the verizon speedtest. I have not tried changing the channel of my wireless, could the interference from another wifi cause issues like this? IT is set to automatic right now though.

Infinity Download Speed 3.6 Mb/s after 4 weeks :-(

I 'upgraded' from BT standard broadband (4.9 Mb/s download) to BT Infinity 4 weeks ago. The peak speed I've had when first installed was 7 Mb down/ 1Mb up - I was quoted 19.4 Mb /2Mb. Engineer showed line synch speed of around 20 Mb, saying speed should increase during training period. Speed dropped to about 5 Mb after first day or so.
After various long calls to call centre and lots of **bleep** like 'you'll get very good 30/6 Mb speeds after the 10 period... Engineer is working on it ....yes this is a real speed estimate for your line'. That was when the phone line to the call centre actually worked and they could here me. After phoning cancellations and recording my complaints they booked an engineer for last Friday morning - all this took about 45 minutes on the phone. Engineer failed to call or turn up - I called them, they asked if I could remain at home for the afternoon - an engineer may call. I said I'd only wait if they actually sent an engineer. At 3.10pm the OpenReach control centre (Welsh accent) said an engineer would be with me in 30 minutes..... they never turned up.
I got more outright lies about the engineer visiting the exchange instead of me, had found a fault & had ordered a new switch. It was confirmed by engineer that finally turned up on Monday that what I was told was rubbish - no engineer had been to exchange and the fault had not yet been diagnosed.
Engineer on Monday tested line synch, gets 16 Mb but could not get better than 5 Mb download on his laptop nor my PC. He went to cabinet(about 3/4 mile away from property and 10 yards from exchange ) checked stuff there. He claims controller said my profile was set correctly (24/2) and wouldn't reset it. He came back here (to my surprise) and replaced all of DSL modem, cables, power supplies & Home Hub 3. I now get consistently 3.6 Mb/s download after 5 days with new kit (engineer claimed that replacing modem & hub would trigger a profile reset ??). The engineer did say he 'wasn't technical' when I asked why the ping was so slow (45 mS) ....
I'm checking on speedtest.net and others. BT Wholesale speedtest Beta gives 7/0.78 (ping 266 mS !!!) but I've also tried large file downloads (Microsoft) & get about 288 kB/s.
BT have phoned 3 evenings this week to ask how my speed is but there's no improvement nor none in sight.
Should I just cancel my contract? Would cancellation charges be waived since they have failed to provide the service?
Do I need to get a moderator here to get a profile reset?
Would changing ISP probably resolve this issue?
Thanks
Jon.

Hi,
I'm using a wired connection. I've turned off Av for this test.
The BT Speed Tester Lite Beta (your link) gives:
Download Speed (Mbps): 6.82
Upload Speed (Mbps): 0.62
Ping Latency (mS): 43.13
Diagnostics Test results:
Download speedachieved during the test was - 8 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-20.09 Mbps .
Additional Information:
IP Profile for your line is - 20.09 Mbps
Upload speed achieved during the test was - 0.63Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
Hope this is useful.
Jon.

Very poor download speeds on MBP Retina

I'm getting extremely slow download speeds on my Mac. It doesn't matter if I'm on WiFi or Ethernet, at home or at the office (both have very fast Internet), or what website I'm downloading from. I consistently get less than ~1Mb down.
I have a 13" MacBook Pro Retina (Late 2013) w/ 16GB RAM and a 512GB SSD. Running 10.9.5.
Does anyone have any tips or things I can try? This is beyond frustrating!
Thank you all for reading.

Reset the SMC and the PRAM:
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/PH14222?viewlocale=en_US
That might help.
Ciao.

My macbook internet download speed is extremely slow. I have tried other computers both windows and mac on the same line and speeds are normal. What is the problem?

My macbook internet download speed is extremely slow. I have tried 2 other computers, another mac and windows and the download speed is over 10mb but with this macbook pro it is less than 1mb. What is causing this and how to fix?

To find out how much space you have & what is left, open up Disk Utility/Machintosh HD/First Aid. The info will be at the bottom of the window.
Sluggish Finder - Bunch of icons on your desktop? An overcrowded desktop slows down your Mac.
Get rid of needless Finder calculations - Open a window in Finder/View/Show View Options: ensure "Calculate All Sizes" option is unchecked.
Internet related - It's likely that your broadband connection is the bottleneck. You can check your speed on http://www.speedtest.net to see how fast your connection is. If your web browser specifically performs slowly, quit and relaunch it.
If browser remains sluggish, empty its cache.
Safari/Empty Cache
Firefox/Preferences - select the Network tab of the Advanced preferences and click the "Clear Now" button in the "Offline Storage" area.
Application related - Launch "Activity Monitor" - Applications/Utilities - click the CPU heading and see what float to the top. If an application takes up a large chunk of CPU and won't let it go, it could be dragging down your Mac's performance. Quit it by clicking the Quit Process button at the top of the Activity Monitor window.
Too little ram - max out your ram.
Solution may be found if you search in the "More Like This" section over in the right column.

Using Speedtest, all my iOS 7.1 devices are showing slow internet download speeds on my home WiFi network.

I have four iOS devices, an iPad Air, an iPhone 5S, an iPhone 4, and an iPad2. All but the iPad2 are running iOS 7.1. The iPad2 is still iOS 7.0.4. I am only getting 1mbs download speeds with the iOS 7.1 devices. The iPad2, as well as my Windows 7 laptop on the same WiFi network, are getting a full 15mbs download speed using the Ookla Speedtest. I have tried resetting the wireless router, as well as resetting the network configurations on the iOS devices, rebooting the devices, etc., but the slow speeds persist. While I can't definitively tie the issue to the iOS 7.1 upgrade, I distinctly recall running speedtests on the iPad Air in the past, and getting 15mbs.
Any troubleshooting suggestions?

Thanks for the reply, Jim. I double-checked my wireless router settings against the recommendations in the link you provided. Only one setting was different. I had the 2.4GHz channel width set to auto, and the recommendation is 20MHz. I made this change. The 5GHz channel is disabled on my router.
After the change, I got mixed results. My iPhone 5S now gets over 15Mbs, but my iPad Air gets less than 1Mbs. My iPad2, as well as my laptop, continue to get over 15Mbs. I don't think the issue is with the router configuration at this time. Any other suggestions?

Upload/Download speed of files using Java

Hey All,
I have created a signed Java applet which, among various other things, allows uploading and downloading of files between the server and client. Both Upload and Download is handled through HTTP. For Upload I create a multi-part POST request to transfer the data to a script on the server which intercepts it. For download I craft a URL to http://myserver.com/filedirectory/file.extension. From that I form a HttpURLConnection and read from the stream to the file system of the client. This applet is only run on an internal network, which currently has 100mbit connection. However, I am noticing upload/download speeds of less than 1MB/s (I believe 100mbit = 12MB/s approx). I am currently using a buffer size of 8kb.
Can anyone think of any ways to increase download speed? Would it help to increase the buffer size, knowing we will always be on a closed network? Here Is my upload code, and my download is similar but in the opposite direction.
int bytesRead = 0;
byte b[] = new byte[BUFFER_SIZE];
BufferedInputStream bufin = new BufferedInputStream(new FileInputStream(f));
while ((bytesRead = bufin.read(b)) != -1) {
        * write output
     out.write(b, 0, bytesRead);
     out.flush();
out.close();
bufin.close();I have not included the rest of the code which creates the POST request because the upload is otherwise working perfectly despite the speed, and I have confined the bottleneck to this part using debug output.
Thanks much

Will removing the flush after every loop somehow decrease accuracy?No.
Ideally, files should be the same exact size on the server as the client after upload has finished.Deferring the flush() can't change that. It just lets you write in larger chunks, which is always good.
Which one is the socket receive buffer?The buffer whose size is set by Socket.setReceiveBufferSize().
Currently the size of BUFFER_SIZE in the example above is set to 8k.That's the application buffer. Good size.

Download speed of 0.1mb/s

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