Download speeds awful on 4mb line

Please can someone hear this out because it's driving me mad. I have two Macs, iMac G5 and iBook. I alos have a, dare I say it, a PC laptop. I am connected to the internet with Telewest Broadband (blueyonder) on a 4mb line. My download speeds on the Macs is around 90KB sec - yet on the PC I get around 400KB sec! I have tested this out by plugging each machine directly into the modem. Tech support at blueyonder is unhelpful and claims it's the mac's fault. Does anyone have any suggestions because I can't even stream the smallest quicktime movie trailer smoothly anymore. I have no other apps running when tested and even turned the firewall off. If one mac was slow then I would at least have something to go on but both are the same. I downloaded the same files from their download test site gamefiles.blueyonder.co.uk as they instructed. But I was talking to a technician who asked what Firefox was when I told him one of the browsers I was trying. Incidentally the speeds were the same for Safari, Firefox and Camino. Please can someone suggest something... many thanks

Thanks for that link. And well well well, there was my new motorola listed as the one I shouldn't have. So anyway, I got on the phone to Telewest and they said - 'oh, you are the first person to say anything'. They have agreed to swap it with another model - so hopefully things will improve. Interesting though that they were not aware of any issues.
Thank you for a speedy response - faster than my download speed!

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    Uptime:
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    Modulation:
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    Bandwidth (Up/Down) [kbps/kbps]:
    920 / 12,917
    Data Transferred (Sent/Received) [MB/MB]:
    343.16 / 603.15
    Output Power (Up/Down) [dBm]:
    12.0 / 22.5
    Line Attenuation (Up/Down) [dB]:
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    SN Margin (Up/Down) [dB]:
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    Loss of Signal (Local/Remote):
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    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
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    CRC Errors (Up/Down):
    0 / 854,020
    HEC Errors (Up/Down):
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    Best Effort Test: -provides background information.
    Download  Speed
    1.91 Mbps
    0 Mbps
    4 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.91 Mbps
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     IP Profile for your line is - 4.39 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    0.35 Mbps
    0 Mbps
    0.45 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.35Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.45 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Please visit the FAQ if you are unable to understand the test results.

  • BT Infinity and weird download speeds

    Greetings!
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