Download stuck on extracting

Like others my download is stuck on extracting (over 4 hours now).  It doesn't even appear to have installed the CS6 files anywhere.  Can I stop this and start again or am I only allowed to download the trial once on my account?  Please can you explain in simple terms as I'm not massively techie.  Thanks Abi

Solution 1 should reset the download experience when it is applied.  You are deleting the preferences as well as the cached files for the Adobe Download Assistant. 
I am not sure which operating system you are using but were you able to locate the following folders listed in the document?
Windows XP: C:\Documents and Settings\[user]\Application Data\
Windows 7 and Vista:  C:\Users\[login]\AppData\Roaming\
Mac OS: /[user name]/Library/Preferences/
Altrenately you can follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download.

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