Download / upload speed suddenly divided by two, c...

For the past two weeks I noticed that my download and upload speed has been divided by two, I use to enjoy 1.4 meg and it is now down to 0.6megs  it is not a connection issue because it is stable, it looks more like a throttle has been applied to my package. I called support yesterday and they said they would "reset" my line as my connection appears to be slow from their system, nothing seem to have changed yet. My IP profile has also been divided by two and is now 7.5 megs instead of about 16 megs, I am a bit puzzled. See my ADSL stats below 
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:11:49
Downstream
6,656 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
20.4 dB / 28.0 dB
Line attenuation (Down/Up)
24.0 dB / 13.0 dB
Output power (Down/Up)
19.8 dBm / 11.6 dBm
Loss of Framing (Local)
33
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
69 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
14
Solved!
Go to Solution.

And see below my IP profile, my Max achievable speed was twice what it is now, any idea what could be the cause ?

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    This is embarrassing.
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    Line state
    Connected
    Connection time
    0 days, 0:17:03
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
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    Fast
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    Many thanks for the quick reply- I've tried the wholesale performance test several times (gives the same sort of connection speed), but the Diagnostic Test won't run (tried wired on two different systems). Instead, it gives the following message:
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    Connection information
    Line state
    Connected
    Connection time
    0 days, 0:35:20
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    10.9 dB / 24.0 dB
    Line attenuation (Down/Up)
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    Output power (Down/Up)
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    Loss of Framing (Local)
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    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
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    CRC Errors (Down/Up)
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    HEC Errors (Down/Up)
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    Upstream
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    ADSL settings
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    I have the Turbo service (5MBps - 7.1MBps). I check speedtest and 192.168.1.1 and they tell me : Speed (Down/Up):  5883 Kbits/sec by 863 Kbits/sec, which is fine with me. The problem is though, my download speeds are never above 600 Kbits/sec. I plugged my phone line directly into my Verizon box outside and get the same speed. What could be the problem?
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    #1
    Chaos1232 wrote:
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  • Slow Download / Upload Speeds

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    2 3 ms 4 ms 3 ms L100.NYCMNY-VFTTP-72.verizon-gni.net [71.183.243.1]
    3 6 ms 9 ms 6 ms G2-3-1-6.NYCMNY-LCR-22.verizon-gni.net [100.41.194.212]
    4 12 ms 3 ms 4 ms so-3-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.81.199.12]
    5 5 ms 5 ms 5 ms 0.so-0-0-0.XT2.NYC4.ALTER.NET [152.63.17.21]
    6 4 ms 11 ms 14 ms TenGigE0-7-0-0.GW8.NYC4.ALTER.NET [152.63.22.45]
    7 6 ms 5 ms 5 ms google-gw.customer.alter.net [152.179.72.62]
    8 3 ms 5 ms 5 ms 209.85.255.68
    9 5 ms 5 ms 5 ms 209.85.245.177
    10 6 ms 5 ms 5 ms lga15s42-in-f2.1e100.net [74.125.226.2]

    I’m in Queens N.Y. area, The way I see it Verizon Fios has OVER PROVISIONED, OVER SOLD their own network and switches are overloaded with bandwidth that can't handle. So they throttle down everyone’s speed, on the local Central office hub. As the hour of the day 7PM the speed is being gradually being slowed down to about 7Mbps for me.
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    TEST SPEED between 7pm-11pm
    02/16/2015 Speed Test, 2 weeks after reporting the issue no resolution, or explanation,
    http://www.speedtest.net/my-result/4148539799
    02/06/2014 Speed test, 1 week after I reported this issue to Verizon
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    TEST SPEED between 7pm-11pm
    Speed Test early during the day 02/17/2015 11AM
    http://www.speedtest.net/my-result/4149878043
    I see it as the fiber has to allocate bandwidth for the TV, INTERNET and not to mention if you watching VIDEO ON DEMAND all use bandwidth.
    VERIZON TIME TO UPGRADE YOU INFOSTRUCTURE

  • IPad Mini 3 LTE Upload Speeds Slower than iPad Mini Gen 1

    I have both an iPad Mini Gen 1 (non-retina) and a new iPad Mini 3.  Both units are WiFi + Cellular and are on Verizon Wireless.  The iPad Mini Gen 1 indicates full signal strength when on LTE, 5 dots.  The iPad Mini 3 indicates only 2 or 3 dots.  The difference in the number of dots, or bars, could simply be a difference in the method used to calibrate signal strength.   My first impression though was that the new Mini 3 did not have as sensitive a receiver as the Gen 1 Mini, so I decided to do some bandwidth tests.
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    So why would the new Mini 3 be so much slower when uploading, and why would the signal strength be so much weaker?  I must add that the Verizon tower I connect through is line-of-sight about 1/4 mile away on the hill behind my house.  I should have full signal strength on any device.
    Getting technical here, all I can think of is that the two iPads are operating on different LTE frequency bands and not connecting through the same tower.  The iPad Mini Gen 1 can only operate on Verizon's 700MHz LTE which is band 13.  The new iPad Mini 3 can operate on either LTE band 13 or the new 1700MHz band 4.  The new 1700MHz band is now being used to alleviate congestion on the old 700MHz band.  Perhaps since my device is one of the few that can operate on the new 1700 MHz frequencies, Verizon is forcing my device to use that band?  Maybe that could account for the upload speed difference between the two devices?

    I find it interesting to hear that  the new Mini 3 has this issue. I purchased two iPhone 6 pluses and activated them both around the 1st of October.. Both 6's are upgrades from 5's. I have been going round and round with both Verizon TSS and AppleCare Senior Tech Support about having 100's of dropped calls, weaker signal strength than my iphone 5's and the iphone 6's tendency to grab 3G service when both iPhone 5's  have solid LTE service. Apple engineers have had me jump through many redundant hoops including multiple restores, network resets, setting the phone up as new, having Verizon reprovision the line, I have even had one iPhone 6 replaced and tried three SIM cards. Things I have figured out on my own are that toggling Airplane Mode on/off usually makes the iPhone 6 switch back to LTE (But only for a little while. And doing this also temporily increases LTE signal strength when LTE is on 1 dot.) and as you suspect about your Mini 3 I have confirmed that the iPhone 6 Plus is almost always on Band 4 (XLTE Band) (The iPhone 6 does sometimes switch to Band 13. The iPhone 5 only supports Band 13 and therefore is always on that band).  Something to note about Band 4 vs. Band 13 is that there are two important differences in these bands. Band 4 has double the bandwidth of band 13 (20Mhz vs. 10MHz). Band 4 operates in the 1700 MHz frequency range and Band 13 operates in the 700 Mhz frequency range. One pitfall of Band 4 being in the 1700Mhz range is that the signal can travel less distance than Band 13 can in the lower 700 MHz range. Being that Band 4 has less reach it leads me to conclude that is the reason why I am seeing less signal strength on the iPhone 6 Plus (And you on the Mini 3).
    **The way I finally figured out how to determine the band the iPhone's are using I found searching the web for peole experiencing my issues. Verizon could not tell me what band I was using, even when I was on the phone with them. On the iPhone there is a sequence of numbers, pound signs and asterisks that you enter in the dialer and press send. This brings up a field test that tells you many things about your network/carrier service (Many things which are Greek to me, as I am not a cellular engineer). Using this field test I have driven hundreds of miles watching what band I am on and my signal strength ( In what I assume is decibels). All that I have learned has yet to assist me in having Apple or Verizon resolve my issues.

  • Download and Upload speeds have been dropping sinc...

    I have recently been having seriously problems with my connection, every day the router appears to reset/crash, sometimes once and sometimes more than several times a day.
    This was the speed I was getting in December, everything was fine.
    Now this is the speed that I am getting.
    I'm not sure how this is happening but I have been able to confirm that it isn't an issue within my household, there is only have one master socket which the router is connected to along with a wireless phone thats connected to it.
    This is what the results that I got from the router.
    Line state
    Connected
    Connection time
    0 days, 0:18:57
    Downstream
    2,016 Kbps
    Upstream
    256 Kbps
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    15.5 dB / 6.0 dB
    Line attenuation (Down/Up)
    56.0 dB / 31.5 dB
    Output power (Down/Up)
    17.0 dBm / 11.8 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    15 / 0
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    0
    And this is the test that I took on the bt speedtester.
    1. Best Effort Test:  -provides background information.
    Download Speed
    1303 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 1303 Kbps
     For your connection, the acceptable range of speedsis 800-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 320 Kbps(UP-STREAM)
     IP Profile for your line is - 1500 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 13.18:22.06:64.83 (SBE : NBE : PBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test:  -provides background information.
    Upload Speed
    240 Kbps
    0 Kbps
    320 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 240 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 320 Kbps
    I'd like to know if a conclusion could be brought to why my connection has been falling since December. Could it of had been a line switch? Because my connection was fine up until the start of this year.

    Hi lionheart1066
    I see Imjolly was giving you a hand with this on another thread.
    We still need to try and get you connected via the test socket to rule out external wiring and possible swap over micro-filters too.
    I note you mentioned you have an I-plate.  Take this off, as it could be faulty, as you will then see the test socket.  If possible connect up via Ethernet and leave for a day or two and see if this stops the drops. 
    Its also important to look out for other sources of interference.  You can see a list of common offenders on this link.
    If you have tried this out and are still having problems drop me in an email please with your BT account and telephone number along with a link back to this thread.
    Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Insanely slow upload speeds with normal download speeds -- can anyone help?

    I have done LOTS of troubleshooting and I'm coming up blank. I've just moved from CA to HI and have a new ISP, but other machines in the house are not having this issue. I'm having a very difficult time figuring out why I can no longer upload files larger than 1 mb without lots of network stalling and eventual timeouts using most upload tools.
    Here are the facts:
    * It's only the upload speed: downloading is just fine on this machine.
    * This machine WAS fine: No problem with uploads from this machine before I moved from CA. I've had it for about a year.
    * Not the new cable internet: We also have a brand new Macbook Pro AND a PC using the same modem and connection and neither have trouble with upload speed.
    * It's not the tool, the file, or the server I'm trying to upload to: have tried uploading various files, using various web interface tools, to different servers, (flickr uploader, blog upload tool,) including ftp from the command line -- same upload problems. Command line ftp doesn't time out like these other services, but takes a really really long time with lots of stalls (7:13 minutes for 2.1 mb?!)
    * File sharing over our network between this machine and the Macbook Pro are lightning fast.
    * Behavior is the same using airport OR built-in ethernet (even tried two different ethernet cables)
    * Behavior is the same whether I use our internet connection or 'borrow' bandwidth from a neighbor's wireless connection (although I'm pretty sure everyone around here uses the same service?)
    It seems to be some strange combination of this machine and my connection? I am stumped and really need to be able to upload files for working remotely!
    Any advice would be much appreciated!
    thanks,
    Enola

    So after MUCH research and back-and-forth, it appears that my problem here is the upload bandwidth provided by our ISP. They acknowledge there is a problem in our area with upload speed (download speed is excellent) and are apparently working on it. I am still baffled as to why this problem is so much more obvious on my mac mini than my husband's macbook pro, but I'm sure it has to do with all kinds of different variables. We both tried some speedtest sites like the one you mentioned, and we both get crappy upload bandwidth and lots of stalling. At least I know it's not that my machine has something terribly wrong with it. For now, I am making do!
    thanks for your advice!

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