Download usage is going up very fast, even when no...

My son has BT Infinity and has tried to find out why the downloading keeps going up - upto 1 GB a day, even when he is not using the internet, and when they do its only things like facebook. He doesn't stream movies or anything like that. He went to work the other day and after a 12 hour shift it had increased by 5 GB with no one at home.
He spent 3 hours on the phone to BT customer support - only to be finally connected to a supervisor/manager who disconnected the call.
There seems to be no realy support from BT once this stuff is installed.
Has anyone else had problems with rogue downloading.
Also, is there a way to change the WEP security keys on the infinity box, he doesn't seem to have been left any instructions on how to do it...
He has now switched off the internet/BT infinity box.
Why can't you get decent support from knowledgeable people these days?
Regards
Russ

sirjamesp wrote:
Infinity download usage seems to be recorded using a random number generator.
When I switched to infinity from standard broadband (option 1), the broadband usage monitor showed a dramatic increase - a typical month's usage in a week - even though we were doing nothing different.
The BT usage monitor hasn't been working for me for the last month, mind, so who knows what's going on now?
Hi.
It is more than likely that anyone's usage will increase enormously when changing to infinity from a different package - depending on your previous speed etc. Typcailly views on youtube might default to HD rather than a lower quality, and other similar things. You might view a webpage which may have video content still buffering when moving away, but with infinity the whole content could easily download due to the speed.
As you were previously on option 1, with a limited usage before extra charges - it would have been prudent to keep a note of the usage and be aware of what was being done online. However with the unlimited infinity packages, there would be no need to keep tabs on usage, even if it was in the "mind" so to speak. Hence usage can easily rocket.
What link are you using to access the usage monitor ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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7836 (0x1E9C)
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7836 (0x1E9C)
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7836 (0x1E9C)
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7836 (0x1E9C)
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