Download won't even start

Sorry if this is now duplicative, I submitted this question already but can't find it. I'm trying to download the trial version of Adobe Muse. But it will not start, no download initializer, nothing moving in downloads folder, nothing at all. I've tried several times from two different web browsers and I'm still getting no activity whatsoever. I wanted to get in touch with tech support, thinking they could maybe provide me with a different/direct link or put it on my end from their's, but that wasn't even an option. So! Here I am, any body have any ideas? Thanks!

No error messages. I'm attaching the screenshot, it's been like this all morning. I've tried from two different web browsers and my cookies are enabled. No downloading activity. If you need any more detail, just yell. Thanks for trying to help.

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