Downloaded 2 books from library but can't open them invalid Why?

Been using Overdrive Media Console for 2 yrs without a hitch & without having to sign in. Now asked to sign in which I have done an innumerable times with no success. Have changed my password, turned off IPad & on again. Librarian said Adobe support told them that I had too many devises with the same user name. However, I have only this devise I use for using Overdrive. I do not read on any other devise.Can someone help me out & tell me what I have to do to fix this?I would prefer not deleting the app & starting again but that was my next option. Thanks. Carole

Dear GBI,
welcome to this forum! I gather from your information that you are not ON-LINE when you try to open the message. Most likely you are using a phone-in acount and somewhere in your acccount settings, messages over a certain size (e.g. 30kB) are left on the server. You have to decide that you want to receive them, reconnect to your server and than the whole message is downloaded to your computer! Hope this is helpful, otherwise give more detalis about your mode of connection ad type of account (POP, IMAP, ??. Success Frank

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