Downloaded Acrobat XI Pro to hard drive

Downloaded Pro and receive the following message "Serial # you provided is valid, but a qualifying product could not be found on this computer." Have verified that Pro is on hard drive in Adobe Acrobat XI Directory.  What am I missing?

BAsed on that message it appears you purchased an upgrade version.  It is looking for a qualifying product from which to upgrade but cannot find it.  Do you own a previous version thaquaifes you for purchasing the upga?  If so, the serial number for that is needed to confirm the upgrade.

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  • Hi I have downloaded Acrobat XI Pro and when I try to convert pdf file to word the message says 'error can't sign in'

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  • Moving adobe acrobat x pro to larger drive D (off ssd2 drive C) - what are the steps needed

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