Downloaded Adobe design suit web premium in 2012 and lost all information on that purchase because Apple wiped my mac clean...What do I do?

Question

So I brought my Mac book pro retina to Apple to fix a glitch. The Technician called me and told me to come back it up before he does anything else. So I go pick it up and bring it home to find out the whole computer had be factory reset. I was pissed cuz why should I have bothered to pick it up if he already wiped the memory he told me to come back up. So i bring it back and complain to them but they obviously can't bring back that information once it's been factory reset. I also can't sue them for their f-up cuz you sign a stupid piece of paper that says if they f-up and lose any memory that its your fault for not backing it up. Anyways this poses a huge problem for me because I have now lost all my Adobe programs. I download the suit online instead of getting a disk because this mac has no cd port and at the time I didn't have an external one. Not sure what email I used to buy the program with either....I also don't think posting this in a forum will help either but adobe only gave me that option as a form of help....it doesn't help if i need to directly talk to someone in their company. I really don't wanna have to buy the program over again cuz who has the money to buy a several hundred dollar program twice? I know I don't.
I'm guessing I have to call their customer service, but does anyone else have any ideas?

Answer 1

if you have access to your serial number, download the installation files and install.
if you registered your software with adobe, or you purchased and downloaded from adobe, check your account for the serial number:  https://www.adobe.com/account.html
otherwise, contact adobe support and see if they can help you with your serial number, https://helpx.adobe.com/contact.html
Downloads available:
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