Downloaded and no work?

Using a Macbook Pro 2.16 Intel Core Duo with 2 gb memory running 10.6.8.  When I try to launch the application I get the message
An internal FaceTime error occurred.
There was a problem with FaceTime. You need to quit and open FaceTime again.
I have a Apple ID, because I nneded it to download it.  It says it is installed, but it does not work.  I have tried while being logged into Apple ID and no help.
What now?

Troubleshooting extensions and themes
* https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Using the Windows Media Player plugin with Firefox
* https://support.mozilla.com/en-US/kb/Using%20the%20Windows%20Media%20Player%20plugin%20with%20Firefox
Check and tell if its working.

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