Downloaded app from app world

hi there,
my son has downloaded an app from app world called "live animated thunder lightning" now he cant do anything with the phone. it has lightning flashes on the desktop but when he presses the buttons nothing happens.
please can someone help we have removed the battery but when it re boots it still does nothing.
many thanks
Dave
Solved!
Go to Solution.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, attempt to remove that app.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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