Downloaded blackberry desktop manager and won't run --er...

downloaded blackberry desktop manager and won't run --error says this program can't run in dos mode

Hi and welcome to the forums!
Correct. DM is a windows program. Do you get any error message?
Info please:
BB OS - go to options-about; 3rd line down will read v4.x.x.xxx
PC OS - xp, vista 32 or 64 bit
DM version - lower left corner of home screen (or which version did you download?)
Outlook version - 2003, 2007 etc
Let us know.
Message Edited by IrwinII on 08-05-2009 09:04 PM
IrwinII
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I cannot install my downloaded Blackberry Desktop manager.

I have deleted all former Manager downloads, emptied my recycle bin, and cleared my browser cache and tried downloading again. It still would not install. Error Message: "tHIS INSTALLATION BACKAGE COULD NOT BE OPENED. vERIFY THAT THE PACKAGE EXIXTS AND THAT YOU CAN ACCESS IT, OR CONTACT THE APLLICATION VENDOR TO VERIFY THAT ITHIS IS A VALID WINDOWS iNSTALLER PACKAGE"
Windows 7 64 bit Help please.

Hi and Welcome to the Community!
Refer:
KB12376 Error "This installation package could not be opened" when installing BlackBerry Desktop Manager.
Note that it seems that the order of doing things is important, and I cannot tell for sure from your post if you did things in that exact order.
Also, please be sure you are downloading from the official source:
http://us.blackberry.com/software/desktop.html
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Manager and Mac

I have a new 8530 Curve and I am not able to sync my contacts through Desktop Manager. My calendar syncs fine but when I try to sync my contacts the program freezes up about 3/4 of the way through. Has anybody had this problem and how did you solve it?

Here is what I did to save my contacts without the need for Desktop Manager on my BB Storm (since I had the same problem as you are running in to):
Via Bluetooth, I paired my BB and my Mac Powerbook G4 (keeping both discoverable). Then I went in to MANAGE CONNECTIONS on my phone, then BLUETOOTH OPTIONS and I highlighted my computers name (do not click on it). Push the MENU button on your phone and in there I found TRANSFER CONTACTS. It sent a Bluetooth file of my phonebook contacts right on to my computer. After that, I transferred it in to my Mac address book, they all remain highlighted, and you can create a new group in your address book and drag them into there for future use. At least I was able to preserve and save my phones contact list without worry before updating software.
Hope this helps! I am new to this forum, and love that you all have helped me greatly. I have been on a Mac since 3 months before Apple released it back in the 80's (I worked at Apple in NY). And I have been on BB's since they first arrived on the scene. Love to share any info I find, and than you for your info! Terij

Blackberry Desktop Manager Version 6 Download Needed

A few months ago I read a post that had a link so I could download Blackberry Desktop Manager Version 6 for Windows.
Does anyone have access to a link?
Cheers,
Steve
Solved!
Go to Solution.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
Post (15) has links to older Desktop Software versions.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Is it possible to see my phone numbers and addresses that I backed up in the blackberry desktop manager

I know it may be a silly question -- but I finally was able to download the blackberry desktop manager and then back up all the data from my blackberry to my computer via the desktop manager. For my peace of mind, I would like to see some of this data (addresses and phone numbers) just to insure that I did the back up correctly. Is this possible?
Solved!
Go to Solution.

Hi and Welcome to the Forums!
The file that contains the backup data is designed as proprietery to the Backup/Restore process. It is not designed to be read independently. There are some third party readers, can't recall the names (Amber-something-or-other?), but if you search for an application that can read an IPD file, you might find what you are looking for.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Manager for 8320 - OS 4.5.0.124

hey guys...please help me..i'm trying to download blackberry desktop manager for my 8320 for os 4.5.0.124 but just confuse which version to download..?? I forgot what i had the last time. thanks!!
MHOESAIN

Hi there!
The device and DTM versions are independent...you can run an OS version that is older than your DTM version. For me, I'd probably not want to run an older DTM version than my OS version, but I've not read that such is a problem, it's just my personal theory.
What you definitely should do is check which version of DTM you need by virtue of how you sync -- if you tether and sync to a PIM, choose a DTM version that supports your PIM -- see this matrix:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
Me, I'd select the latest DTM version that supports my PIM. If you don't tether-sync, then the PIM compatibility is irrelevant...so choose DTM 5.0.
Next, be sure and DL and install (to your PC) your carriers device OS package atop of DTM so that, when you tether, DTM knows what it needs to know about your BB on your carrier and can present you with appropriate things. You can get your carriers OS DL package via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Hope that helps! Let us know!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Manager Language

Why is it that when I download Blackberry Desktop Manager from the Offical Blackberry Website it comes in Arabic and doesnt give you the option to change the Language. Funilly enough I don't read Arabic so I cant exactly search for Setting/Language. Please answer quickly its doing my head in
Ollie

Hey Ollie 92,
Welcome to the BlackBerry® Support Community Forums.
To better assist you with this, can you provide a the link you are downloading the BlackBerry® Desktop Software from? And where are you currently located?
Thanks.
-HB
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How do I change settings so Blackberry desktop manager doesn't open when I start my computer??

I want the desktop manager to open when I ask it to, or else to open automatically when I connect my phone to the computer by USB. Currently, it opens when I start my computer. I would greatly appreciate any help with this.

Did you install the software from a CD or download it?
If from the CD, put it back in your drive. When the wizard appears choose the Modify option. Select the BlackBerry Desktop Manager from the 3 choices listed and hit Next. Your going to reselect the same options as you did when you first installed the software, but stop and the last step where you have the 2 checkboxes. You want to uncheck the top one that talks about starting the software when the computer starts
If you just downloaded the software go into Add/Remove Programs, select the BlackBerry Desktop Manager and hit the Change/Remove button. Then just follow the steps above.
Hope this helps
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Remember to resolve your thread by clicking Accepted Solution.

Do not want blackberry desktop manager to start when turning on computer

I installed Blackberry Desktop manager and I cannot force quit. I shut down my Mac and it comes back and cannot close it or force quit.

Does this help? i don't know macs well, but looked around:
http://www.ehow.com/how_4501754_remove-start_up-applications-os-leopard.html
I'm hoping the entry for the blackberry program is there.
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If your issue is resolved, please click the solution button on the resolution!
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Blackberry desktop manager download: "not valid win32 application" error? won't install

I have purchased a used blackberry 8330 curve. works great and i'd like to download the desktop manager as I believe I could sync a calendar of some sort w/ this program? I tried to download from blackberry website version 4.7 with and without media manager...same error comes up after 1/2 hr of downloading : ""C:\ProgramFiles\470_b050_english.exe is not valid Win32 application"". am I downloading the wrong program? I am pretty new at this smartphone stuff, so 'smartphone for dummies' instructions would be helpful. thanks a bunch! oh--I have windows xp edition on my laptop.
melisa
Solved!
Go to Solution.

If you're running Windows try going to Start | Run and type in (w/o quotes) "%temp%".
That should open the temp directory where the software may be trying to install to. If the folder isn't empty delete it's contents and try again.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Mac Blackberry Desktop Manager Won't sync with New Bold 9650

I have a new Bold 9650 (upgraded from a curve). My curve recognized and would sync with no problems. I used BB Desktop Manager to restore my new bold with all it's contacts and such. When showing up in DM, the options for restore and back up are available. When I click on applications it says I need a newer version of desktop manager. I have downloaded the most recent from the website and it still says this.
More importantly, the SYNC option doesn't even come up while the two are connected. It stays greyed out and won't let me get the option to sync. This worked fine with the curve, but the bold won't sync!!! Help please!!!

I too had the same problem. See below... there's a workaround. Apparently they are working on it.
BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

Error Syncing Contacts - 8330 and Mac Blackberry Desktop Manager

I am running Mac OS X 10.6.2, Blackberry 8330 version 4.5.0.127, and Blackberry Desktop Manager version 1.0.2 (build 8)
I get an error message when trying to sync my contacts to Entourage. Also, unlike calendar and task option windows, I do not get any selection options.
Any help would be appreciated.

I too had the same problem. See below... there's a workaround. Apparently they are working on it.
BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

BlackBerry Desktop Manager for Mac won't remember my sync preferences

Each time I close BlackBerry Desktop Manager for Mac I and reopen it, I have to set all of my preferences for syncing my Calendar and Contacts again. The software remembers my selections as long as I don't quit the application, but once I quit it and reopen it they are gone.
I have tried deleting the plist files, uninstalling and reinstalling the software, but nothing fixes this issue.
This is happening on both of my MacBook Pros and with both of my BlackBerry devices.
Both MacBook Pros are running 10.6.1 and I have a BlackBerry Tour running 4.7.1.40 and a BlackBerry Curve 8330m running 4.5.0.138.

despite posts to the contrary there is a big compatibility problem with Apple LION and Blackberry Desktop manager.
BB are pretending that the problemdoes not exist, but just look over all the boards here and elsewhere.
Come on BLACKBERRY - sort it out
YOUR SHARE PRICE AND SALES DATA ARE TELLING YOU THAT CUSTOMERS ARE VOTING WITH THEIR FEET. I DON'T WANT TO LEAVE BB AS I USE THEM FOR MY BUSINESS.
GET ON TOP OF THE ISSUE - PLEASE

When trying to install update 10.5 it says the download has invalid signature and won't install. I run XP

when trying to install update 10.5 it says the download has invalid signature and won't install. I run XP

I'm having similar problems with 10.5. I managed to install it but when I try to run itunes it doesn't open correctly and when I view my account the screen is not presented in the correct format. When I try to search for music it finds nothing. So I ran the diagnostics option but this came back with an error ' secure link to itunes failed'. It also said that the internet connection was verified but when I went into the help option it said I wasn't connected to the internet but as you can see I was and am. I've now uninstalled and reinstalled 3 times, each time I uninstall I've followed the correct sequence as recommended:-
1. Itunes
2. Quicktime
3. Apple software update
4. Apple mobile device support
5. Bonjour
6. Apple application support
I've noticed now that 'quicktime' didn't get reinstalled, not sure if that's the problem. Also when I rebooted after the last Uninstall I received a new error message ' Applesyncnotifier.exe - unable to locate component'. I've also noticed that my CPU is running at 50% according to task manager when I've got apple loaded, but it goes down to less than 20% when it's uninstalled and even goes down to 0%. Clearly, there are a number of people with similar issues and Apple need to sort it quickly.

Blackberry Desktop Manager won't read Blackberry Torch

I've been having trouble with my Blackberry Torch as my computer will not recognize it in Blackberry Desktop Software. It's actually very wierd because I will plug my phone in to a USB port and the port will charge the phone, but nothing else happens. The reason why this is weird because I've had it work for a long time and then one day, it just didn't work any more. I've done every type of trouble-shooting listed in the Help menu including rebooting the computer/phone, replacing the cable, re-downloading the software, etc etc. I've also been able to connect the phone using Bluetooth, but unfortunately I was limited with what I could do with that connection (ie. I couldn't tranfer any music/media).
So yeah if you have any suggestions, please let me know. I'd really appreciate it.

VertNellie wrote:
I'm having the same exact problem and I have done each and every troubleshooting tip, and nothing has worked. Any other suggestions?
Hi and Welcome to the Community!
Here is something you should first perhaps try, before those tricks. The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now you are ready to try the tricks, but since this thread is so ancient, I'll re-post my current list of things to try...
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Downloaded blackberry desktop manager and won't run --er...

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