Downloaded CS6, won't open

Purchased/Downloaded cs6, won't open, get window that says I need to renew my creative cloud

did you purchase as part of a cc subscription?

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Adobe Illustrator CS6 won't open in Mac 10.10 without Java SE 6 Runtime. Where do I get it.

Adobe Illustrator CS6 won't open in Mac 10.10 without Java SE 6 Runtime. Where do I get it.
I went to Jave and downloaded the latest version of Java 8 Update 31 for Mac, but it still won't open.

dchasin,
You may be able to get round the legacy JAVA requirement as follows:
Create empty folders at “/System/Library/Java/JavaVirtualMachines/1.6.0.jdk” and “/System/Library/Java/Support/Deploy.bundle”, to make Illustrator use Jave SE 8 as it should.
The solution was presented by Kals in post #7 here:
https://forums.adobe.com/thread/1637908
Here are download sites:
Win:
http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase6-419 409.html
Mac:
http://support.apple.com/kb/DL1572
Some have found that the page may turn up blank to start with, so it may be necessary to reload the page.
Others have found that it may depend on browser. Specifically, a switch from Safari has solved it in one case.

Adobe InDesign CS5 needs plugs ins, but how? Adobe InDesign CS6 won't open says OS problem. Adobe upgrade site crashes on me. ?

Adobe InDesign CS5 needs plugs ins, but how? Adobe InDesign CS6 won't open says OS problem. Adobe upgrade site crashes on me.

You might ask in InDesign to learn how to install plugins
>says OS problem
What IS your operating system, and which exact version?
Is the link below where you are starting for upgrades?
All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

Is there a way to restore photos from Drop box to my desktop iPhoto in a large batch instead of one at a time? I tried and a zip file was downloaded but won't open. Says file format not recognized.

Is there a way to restore photos from Drop box to my desktop iPhoto in a large batch instead of one at a time? I tried and a zip file was downloaded but won't open. Says file format not recognized. I see how to do it one at a time with the "download" button in Dropbox but that's so cumbersome for lots of photos.

Have you tried these avenues?
Contact us - Dropbox
Dropbox Help Center
Dropbox Forums
Submit a help request - Dropbox
OT

My adobe photoshop CS6 won't open it says: 'the preferences file is invalid'. HELP!

My adobe photoshop CS6 won't open it says: 'the preferences file is invalid'. HELP!

Please read this and proceed accordingly:
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

I installed Mountain Lion and now Illustrator CS6 won't open. I get a -1712 message. Help?

I installed Mountain Lion and now Illustrator CS6 won't open. I get a -1712 message. Help?

Moving this discussion to the Illustrator forum. What have you tried so far to resolve your difficulties? Have you tried removing and reinstalling Illustrator? If so did you receive an error message during the install process?

Premiere Pro CS6 won't open at all

Premeire Pro CS6 won't open at all. It locks up when it says "Loading QuickLooks_AE10.plugin" and the entire program doesn't respond at all. I think I just did the latest Creative Cloud update for the Premiere CS6 family. How can I get it working again? I have so many videos to edit! Thanks!

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840

InDesign CS6 won't open files

InDesign CS6 won't open some files. No error message, simply returns to previous 'Open...' view. I've tried restarting, rebooting, resetting my InDesign preferences and re-unzipping the original zip file. I can still open previously worked on files, though. (Even in the second folder of unzipped files, it's the same files that I can and cannot open.) Any ideas? InDesign

EditingErin wrote:
Ooh – I just had another look to check that they are CS6 files. The are, but each file size is 0 bytes – think that may be the problem! Thanks again both for responding so quickly. :-)
That sounds like you have the resource fork for a Mac-generated .indd file. Check to see if there is another file with the same name but a real file size in the zip archive. I suspect the "real" file (the data fork) is being unzipped first, then the resource fork is overwriting without warning and you could solve it by extract9ng the files manually.

Full registered cs6 won't open d800 nef files (win7)

full registered cs6 won't open d800 nef files (win7)

http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
Ask specific questions in the ACR/ PS forums.
Mylenium

Just purchased Adobe Acrobat XI as a download and after downloading it won't open. Mac

Just purchased Adobe Acrobat XI as a download and after downloading it won't open. Mac

Hey Michael,
Are you logged in to your account as administrator with anti-virus software disabled.
Were you able to get Acrobat icon or unable to even run the executable file?
What exactly happens when you try launching Acrobat?
Please let me know.
Regards,
Anubha

Adobe acrobat x cs6 won't open.

adobe acrobat x CS6 won't open, i tried the acrofix.exe, but still the same, noting that the exit code is 3 not 0,
can someone help please.

hi Anubha, please note that i tried your solution with no luck, noting that the acrofix give exit:3 not 0,
please find the acrofix.log below:
2015-02-25 10:56:14 [7444] ACROFIX: ACROFIX Start
2015-02-25 10:56:14 [7444] AXFBLicensing: Failed to load axlib.dll, trying again
2015-02-25 10:56:14 [7444] AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
2015-02-25 10:56:14 [7444] AXFBLicensing: All function pointers successfully retrieved
2015-02-25 10:56:14 [7444] PCDService: PCD Service in non-threaded mode
2015-02-25 10:56:14 [7444] ACROFIX: Successfully created the Logger reference
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain 901486533386797672837046 does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain ADOBEIDWTTS does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain ALM-GUID-List-Serialization{|}3.5 does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_AE subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_AE] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_AE
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_GB subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_GB] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_GB
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_IL subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_IL] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_IL
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_MX subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_MX] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_MX
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_US subdomain
2015-02-25 10:56:14 [7444] ACROFIX: Found an AXFBLicensedBy DesignWebSuitePremium-CS6-Win-GM{|}en_AE{|}901486533386797672837046
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching FLMap for DesignWebSuitePremium-CS6-Win-GM
2015-02-25 10:56:14 [7444] ACROFIX: In LEID DesignWebSuitePremium-CS6-Win-GM inSerial 901486533386797672837046
2015-02-25 10:56:14 [7444] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
2015-02-25 10:56:14 [7444] SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-25 10:56:14 [7444] SLCoreService: Syncing to license store...
2015-02-25 10:56:14 [7444] SLCoreService: Found client mkey.
2015-02-25 10:56:14 [7444] SLCoreService: Loading license references...
2015-02-25 10:56:14 [7444] SLCoreService: Found 2 license file(s)
2015-02-25 10:56:14 [7444] SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-25 10:56:14 [7444] SLCoreService: Parsing license file [78975165.lic] succeed.
2015-02-25 10:56:14 [7444] SLCoreService: License store synchronization took 29.4 ms and succeed.
2015-02-25 10:56:14 [7444] ACROFIX: Checking serial
2015-02-25 10:56:14 [7444] ACROFIX: Checking serial
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching serial
2015-02-25 10:56:14 [7444] SLCoreService: Query license: type = 2, duration = 7 days, remaining = expired.
2015-02-25 10:56:14 [7444] ACROFIX: Found matching LEID in license, licenseType 2
2015-02-25 10:56:14 [7444] ACROFIX: License has expired
2015-02-25 10:56:14 [7444] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
2015-02-25 10:56:14 [7444] SLCoreService: Service destruction took 0.3 ms and succeed.
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find a valid activated license for DesignWebSuitePremium-CS6-Win-GM
2015-02-25 10:56:14 [7444] ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_XM subdomain
2015-02-25 10:56:14 [7444] PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_XM] in cache : 519
2015-02-25 10:56:14 [7444] ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_XM
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}543 does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}LicLoc does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_AE does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_GB does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_IL does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_MX does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_US does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_XM does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain FA_Set does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain LocaleVariants does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: SubDomain MasterCollection-CS6-Win-GM does not match the criteria
2015-02-25 10:56:14 [7444] ACROFIX: ACROFIX End
waiting for your reply,
thank you.

My new downloaded apps won't open they are in the purchases section of my App Store but won't open?

My new downloaded apps won't open they are in the purchases section of my App Store but won't open?

Try:
Reset the iOS device (no data will be lost). Press and hold the Home and sleep/wake buttons until the Apple logo appears. See if the problem persists after the device reboots (it might take a while).
Download any free app, and then see if any of the other apps, after being re-downloaded, will open.
Good luck!

IBook shows as downloaded but won't open

I downloaded a book from iBooks it shows as downloaded but won't open?

Hello Coastalcharm
Start with the troubleshooting in the article below and simply restart your iPhone or iPad. If that does not work, then try deleting the book and download the book again. You may end up having to delete iBooks and install it again.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Regards,
-Norm G.

CS6 won't open after download..

I just downloaded the cs6 Beta, and it won't open.. a pop up states * Archive Verification Failed * does it not work any more?

Sorry you are having trouble. For starters, did you download it from here? http://labs.adobe.com/technologies/photoshopcs6/
Did fail upon installation or launch?
Try downloading it again. When you download the program, compare the file size to see if you got it all.
Are you on Mac or PC? Let us know what happens.
Pattie

Adobe Photoshop CS6 won't open

Around a month ago I bought the creative cloud plan. I'm paying $10 a month for Photoshop CS6. A few days ago I tried opening photoshop but it won't open. I found out that I had been using the trial the past month, even though I already bought the whole thing. A selection comes up shortly after I try to open photoshop saying "License this Software". I don't know what that means but when I click on it it asks for a serial number. When I bought the creative cloud plan it emailed me a few times confirming my order and thanking me for using creative cloud and everything, but it doesn't say a thing in any of them about a serial number. So I tried doing one last thing.
I went to the Adobe website and went to the apps section and selected Photoshop. I hit download and the Creative Cloud App in the top right of my desktop (I think it's called the menu bar, but I'm not exactly sure) opens up but won't load. I select the apps section but there's a blue loading circle that tells me it's loading but it won't stop. I waited 30 minutes the other day and it still didn't load. And yes my internet connection has been fine lately. I tried restarting my computer, closing other apps and everything else but it still won't load. Thanks for the help guys and please ask if you have any questions about my problem.

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Downloaded CS6, won't open

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