Downloaded Elements 7 and My ID for product is not working

I have just upgrade my Laptop and decided to transfer Elements 7 to the new system. I've logged into my Adobe account and check the product key number was present.
But on typing in my product key it will not accept it.. Any ideas

a nice red cross. invalid code..
even though this is the one off my adobe account.

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What is the product number?
Did anything change before this started happening?
Power the system on and press F10 about once a second to get into BIOS. Once you are in BIOS, go to the configuration tab (typically next to last tab) and set Action Keys to enabled. Save the changes, exit, and the system should reboot automatically. Test the brightness keys wihtout pressing the Fn key. I suspect they will not work in this state, but I want to rule out the possibilities while awaiting the product number.
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Dear experts,
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george.shi

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Downloaded Elements 7 and My ID for product is not working

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