Downloaded iTunes 11, now the store won't load

I've tried doing system updates and re-downloading the program several times. My music and everything else outside the store works, but when I try to open the iTunes Store, the progress bar goes about halfway and then turns back into the Apple and leaves me with just a blank white screen. I don't get any kind of error message either. It's not my internet connection because it's working fine in all of my browsers and this problem has been going on for over 24 hours. I've tried all of the quick fix methods that usually solve problems like this, and now I don't know what to do. I even tried downloading the older version of iTunes to get it back but that didn't work either because I guess my files have been converted to work on the newest version or something so the old version won't even open at all. I now have the new iTunes 11 back and the store is still doing the same thing. Help.

Hello lknfanatic8,
Thanks for the question. I understand you are having issues connecting to the iTunes Store on your Mac. The following article provide various troubleshooting steps that may help to resolve your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
The latter of these articles provides advanced troubleshooting steps (including rebuilding your network information). I would like you to attempt these steps, but before doing so, try starting iTunes in safe mode to isolate the issue further:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
Thanks,
Matt M.

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