Downloaded messages will not show in inbox.

I'm using a BlackBerry 8900, though that's obvious I suppose, on a BES server at a University.  We recently shifted everyone at the U to a new server and now although I have notifications that there are 32000+ messages in my inbox, I can't see any of them.  I have no idea what to do at the moment.  The IT guy who handles BB's is out on vacation, apparently he's the only one who has our technical service code (ridiculous), and Google is failing me today.  So far I have tried removing the battery.  I would rather not wipe the BB as we just did that last week and are still dealing with the issues resulting from that.  Does anyone have any ideas? 

      forgot to mention that I am using a z10 with the latest update

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