Downloaded photo app crashed and all data lost?

I have this private photo vault app and I was using it the other data when suddenly it crashed. It Kept on crashing so I rebooted my iPhone 4, but after it turned back on all my photos were gone, even though my usage says there's like 500MB on it.

Hi saskatoongordon,
Welcome to the BlackBerry Support Community.
Sorry to hear about your BlackBerry Q10 being wiped. Do you have another backup file to restore from?
Can you please clarify this issue? Is BlackBerry Link able to connect with your BlackBerry Q10 smartphone but the computer doesn't detect it? Are you able to try connecting your BlackBerry Q10 to another computer to see if it can be detected and rule out any device issue?
What is the full version of BlackBerry Device Software that you currently have?
Can you tell me what happens when you try to backup? Are any errors received?
I look forward to your response.
-FS
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