Downloaded Photoshop 11 to move to a new computer. Download wouldn't accept the password and now won't ask for one. Now what?

I wish to install Photoshop 11 on my new computer. From My Products I received my password, after the download was opened the password was rejected and now it won't ask for it. Message..program is in use or I'm not authorized. How do I solve this?

If this is a Mac then it might be the Mac security asking for a password rather than anything to do with Adobe.

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