Downloaded premiere pro cc and uninstalled, then reinstalled. Still getting update failure.

cannot get premiere pro cc to successfully install. i uninstalled and reinstalled but still get update failure (U44M1P7).

start here, http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

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I'm asked for activation codes but i pay for creative cloud monthly as i download premiere pro cc, and preset are missing !

Hi, i suscribed the creative cloud, i downloaded premiere pro cc, need to work on it, but i'm asked for activation codes and i can't use tue software because preset new projet are missibg (wat about dslr 1080 25p ? i have only choice betwen hdv and dv) I am not happy because i pay and it 's exactly as if i wouldn't have paid anything, this is nor fair ! please help me quickly, thank you

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Downloaded premiere pro cc and update failure.

Downloaded premiere pro pro and iam getting a update failure (U44M1P7). It will not update or work.

Hi Jayrod,
Please check out the below KB article
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
Thanks

I can uninstall firefox then reinstall it then it opens when i close firefox i get crash report then i have to uninstall then reinstall to get it to work.

I have tried everything. i have installed uninstalled it works the first time then when i close all windows and try to reopen i get a crash report. then i cant even open in safe mode. so i go through the uninstall and reinstall process again. this has been a nightmare. I hate chrome but may have no choice but to change browswers. I have had this problem before but dont remmeber what i had to change in the about:config settings to resolve.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
*Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

I'm having trouble downloading Premiere Pro CC and after effects

I am using the cloud however the requested software is not showing up.please assist me.

Adobe's MINimums http://www.adobe.com/products/premiere/tech-specs.html
-Programs won't display if they will not install on your computer
-http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html
This is a user to user forum, I think you need Adobe
Adobe contact information - http://helpx.adobe.com/contact.html
Adobe Knowledgebase http://www.adobe.com/support/
Help for Download & Install & Setup & Activation http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Downloading premiere pro c6 instead of CC

I just got the creative cloud package yesterday. When I downloaded all the files, I noticed that it I got Muse cc, Photoshop cc, but I got Premier Pro C6 and not Premier Pro cc....

Hi dukthdog98,
Once you upgrade to mountain lion, you will need to download Premiere Pro CC and After Effects CC. Updating CS6 products won't get you to CC.
Thanks!
Sarthak

My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

Yes, if you're a Cloud subscriber and are running a 64 bit operating system.

I was told to uninstall then reinstall itunes because "no apple application support"so i did, now wont recognise my iphone and says to uninstall itunes and instll the 64-bit version of itunes so i did again,and again,and again.still wont work pls help me?

I was told to uninstall then reinstall itunes because "no apple application support", so i did, now it wont recognise my iphone and says to unistall+install the 64-bit version of itunes so i did, again..and again..still nothing please help me?!

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Acrobat Pro App won't uninstall then reinstall

I have Adobe Creative Cloud and I am unable to uninstall then reinstall Acrobat Pro. When I try, the uninstall seems to last one second, then I get the checked circle saying that the app is up to date. When I try to launch the app, I get Error code 1 and I am told to reinstall the app! Help please! Thanks.

Hi s.b.art,
Please try the steps mentioned in the KB Doc: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Regards,
Rave

I deleted bonjour and so I am not able to sync music I have on my iphone to my library. I've tried uninstalling then reinstalling itunes and that hasn't worked.

I accidently deleted bonojur and now what music is on my iphone is not transferring to my itunes library. I can't get the most recent version of itunes unless I sync my library and iphone which would mean all my music on my iphone being deleted. Itunes says when I try to get the recent version that I should transfer my purchases but when I I click okay it doesn't work. I have tried uninstalling then reinstalling itunes which has also reinstalled bonjour but I still can't get my music from my iphone onto my library...help!

None of that worked but I sat on it for almost 5 hrs and tried the last option of setting up my iPhone as NEW instead of restoring it from a backup that I created through my Indian bought iOS devises. And that solved the problem. So looks like I cannot backup my old settings. But was able to get my aps and contacts recognized through cloud.
And just in case I also updated the iTunes later. Everything works perfect now. Thanks for your thoughts too.

I purchased and downloaded Acrobat Pro XI and have installed it. I want to create a reinstall disk should I ever need it. I planned on using a DVD. I'm running Win 7 Pro w/SP1.

I purchased and downloaded Acrobat Pro XI and have installed it. I want to create a reinstall disk should I ever need it. I planned on using a DVD. I'm running Win 7 Pro w/SP1.

Hi halb10567672,
You can download the setup file again from this Link (Download Acrobat products | Standard, Pro | XI, X ) and Burn it to a DVD Disc using Windows Explorer.
Please revert back for any further query or assistance.
Regards,
Rahul

HT1338 Hi, Is there a way to increase the maximum size of a download? I'm trying to download Adobe premiere pro (1GB) and I'm getting an error message that says my maximum download is 10 MG

Hi, Is there a way to increase the maximum size of a download? I'm trying to download Adobe premiere pro (1GB) and I'm getting an error message that says my maximum download is 10 MG

That's between you and your internet service provider. By the way, you posted to the 10.3 forum. 10.3 can't run on your MacBook Pro. Don't forget the following facts:
b= bit
B = Byte
8 bits in a byte
A typical DSL connection has 1 Mbps speed or 128 kBps speed.
At that speed
1 minute gives you 7.5 MB
10 minutes gives you 75 MB
100 minutes gives you 750 MB
A typical cable connection can be 5 times faster although some are 30 times faster.
A typical fiber connection is 15 times faster and some are 50 times faster.
Ask what your speed is rated at.

Downloaded premiere pro in creative cloud, but now that its downloaded I cant open it and it doesnt show up on my desktop?

Downloaded premiere pro in creative cloud, but now that its downloaded I cant open it and it doesnt show up on my desktop? Dont really know what to do.... First time with adobe

Hi,
If you are using Windows Machine, just click on Start button and start typing CC, you will see all your downloaded Creative Cloud application there.
And in case of Mac, at the top right corner, there is a magnefying glass caled as Spotlight. Click on it and start typing CC, it will show your downloaded Creative Cloud apps, there.
In case of further help, please contact us at: 800-443-8158 or chat with us at: http://helpx.adobe.com/contact.html
Thanks
Srishti A

Can't download Premiere Pro and After Effects

I have downloaded the Adobe Application Manager and it lists 13 applications, but it does not list Premiere Pro or After Effects.
I went back to the download apps page and I click on Premiere Pro but the nav bar at the bottom just says aam://SAPCode=PPRO but nothing happens.
I assume it is referencing the Application Manager but the program is not listed.
At the side of the AAM it says 13 programs listed, but on the applications page there are 17 programs.
Is there any other way to download the application?
Can I just go to the Premiere Pro page and download the app as an Adobe Cloud member?

See
After Effects CS6 and Premiere Pro CS6 not available for installation for 32-bit systems
http://forums.adobe.com/thread/1002746
http://www.adobe.com/au/products/creativesuite/faq.html#64bit-support

Cannot install Premiere Pro CS6 and Prelude - Losing my mind

I've been trying for 3 days to find a solution to this problem. I know a lot of other people have had this problem but the solutions all seem different based on the interpretation of the summary report generated by the installer. I've tried dealing with Customer Support over the phone and they have absolutely no idea how to fix this. I've downloaded and installed the CS6 Production Premium. All apps install successfully except for Premiere Pro and Prelude. One option I read was to remove a few Adobe fonts (which I tried) and the problem still exists. Adobe Suport suggested uninstalling then reinstalling Air. Tried it and things still aren't working. I even tried installing in Safe Mode. I'm on a Mac running 10.6.8
This is the summary:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ... WARNING: DS013, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 18 error(s), 6 warning(s)
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
WARNING: DW066: OS requirements not met for {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6 6.0.0.0
WARNING: DW066: OS requirements not met for {D094CE41-D4F5-473E-8915-B1D026CB193E} Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack 6.0.0.0
----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/AdobeXMP.framework/Resources"(Seq 647)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 647)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Dynamic Link Media Server: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Prelude CS6 Support: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Media Encoder CS6: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe Prelude CS6: Failed due to Language Pack installation failure

Hi Mylenium. Yes it's me. I didn't want to pull Steve into this just yet hoping that there was an easier solution. I've gone 2 rounds now with Tech Support. The last advice they gave me was to uninstall all Adobe applications from my system, delete all the files that don't get removed when uninstalling (they gave me a whole list), run the Cleaner Tool, log in as the Root user and run the installer again. The same error came up so I'm starting to think that the problem may be more than an Adobe issue. Support told me to call back if the last solution didn't work and they would "send me to the next level". What a pain....

Downloaded premiere pro cc and uninstalled, then reinstalled. Still getting update failure.

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