Downloaded ringtones not appearing in sounds

I have, on numerous occasions now;  carefully followed the instructions of several different ringtone developers to:  download the ringtone to my PC, open in itunes, confirm the file is listed in "tones", sync with my phone, go to:  settings/sounds/ringtones  and the file should be there.  Well, ...it never is.
  Can someone please help me with this ?  Trying to contact the app developers is useless, ...they never respond.
Thanks guys, ...Adam

Read through this:
https://discussions.apple.com/docs/DOC-3792

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