Downloaded the installation program, execute it and the screen and mouse blink intermittently and does not open the installation program. The computer is new, windows 7 professional 64 bit SP1.

run the CreativeCloudSet-Up program, screen and mouse blink intermittently. And the program does not open. My computer is new, freshly removed from box. Windows 7 pro 64bit SP1

Jorgeb55956766 I am sorry that you are facing difficulty installing the Creative Cloud Desktop application. Have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to reinstall the Creative Cloud Desktop application? If so do you receive any specific error messages?

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I am trying to install Illustrator C6 on new system (Win8.1), Already de-activated from old system. I downloaded the 3 files. First file opened and had fonts, but second file (1.8Gb) does not open; does not appear to have an exe file. How do i install?

I am trying to install Illustrator C6 on new system (Win8.1), Already de-activated from old system. I downloaded the 3 files. First file opened and had fonts, but second file (1.8Gb) does not open; does not appear to have an exe file. How do i install?

what files (names and extensions) did you download?
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Firefox does not open when clicking on the icon, the firefox.exe process consumes 99 % of the CPU and my computer runs slowly.

I have been a happy user of Firefox for many years. Around last April first I opened Firefox and was offered an update to v 4.42.0.0 which I accepted. Installation seemingly went well. I forget now exactly what happened but the result has been that ever since April 1 I haven’t been able to open the Firefox browser when clicking on the Firefox icon. My computer now was running very slowly. I tried to uninstall Firefox, but a popup told me I couldn’t because Firefox was in use. This confused me because I couldn’t see it being used. Only now I have found that on Task Manager processes that “firefox.exe” was consuming 99 % of the CPU. After removing firefox.exe by clicking End Process my computer ran better. I uninstalled Firefox I had on my computer and installed Firefox 5.0. Unfortunately I have the same problems: Firefox does not open when clicking on the icon, the firefox.exe process consumes 99 % of the CPU and my computer runs slowly.

Born2die! Brilliant. I am a desktop clicker and never knew Firefox had a safe mode.
Thank You!
I was unable to start in safe mode initially. The second time I disabled all of the Add-Ons and she started up just fine. I enabled them one by one hoping to track down the culprit but the problem seems to have gone away.
BTW I am running ver. 3.6.8 (in response to cor-el's earlier post) and
Firefox is in the process of downloading 3.6.10 (which I am starting to think may have been what caused this whole problem to begin with)
Incidentally, whats up with all of the Java Console Add Ons?
I have:
Java Console 6.0.11, Java Console 6.0.13, Java Console 6.0.15
Java Console 6.0.17, Java Console 6.0.20, and Java Console 6.0.21
What are they? Do I need them? Can I uninstall them? Is this due to using Open Office?
Also, .NET Framework 0.0.0 Should I uninstall it?

After updating Photoshop yesterday the program does not open anymore. Program does not respond

After uodating Phtoshop yesterday, it does not work anymore. Program does not respomd

Thanks for your help! I tried your suggestion but only switched off the firewall (although just swichting-off of the firewall may not help). This did not solve the problem.
But! I was able to solve it! A friend came up with the idea. It was a profile problem. Somehow, the profile information must be damaged (and he explained me, that this ocures sometimes when updating from firefox 3 to 5). I dont know what is going on there. However, after creating a new profile everything was alright and firefox 5 works now!
If firefox does not open and you want to create a new profile:
-right click on the firefox icon
-properties
-shortcuts
-check if the "target" is correct (the exe.file is at this place on your machine)
-if yes: add after the target: [space]-p
-apply and ok
-now start firefox, this will open the profile manager
-create a new profile
-apply
-open firefox again and it will work (at least in may case).
Hope this is a help for all who have the same problem. I am very happy now and looking forward to enjoy firefox 5.
Thanks a lot! And good luck for everybody trying to solve computer problems!

Firefox does not open, but instead gives the error message, "Failed to read the configuration file." It has worked in the past, but not now.

Firefox does not open, but instead gives the error message, "Failed to read the configuration file." It has worked in the past, but not now.
I REINSTALL 10 TIMES SO DON'T TELL ME THAT!!!
I'm piss because i need firefox working again so i can finish reseaching my speech in 5 days.

Which files do you have in the defaults\pref folder in the Firefox program folder?
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
See also "Other solutions":
*http://kb.mozillazine.org/Preferences_not_saved
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 22.0: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

When I click on the new tab button, a new tab does not open or when I go to file new tab a new tab will not open either.

When I click on the new tab button, a new tab does not open or when I go to file new tab a new tab will not open either.

Un-install the '''''Ask Toolbar''''' until Ask fixes the problem caused by their toolbar.
*http://support.mozilla.com/en-US/kb/Uninstalling+add-ons
*http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on

The problem is that I select as a pdf document does not open completely but leaves the mail. Also I can not open more even Ibook other documents already saved

the problem is that I select as a pdf document does not open completely but leaves the mail. Also I can not open more even Ibook other documents already saved

http://www.microsoft.com/mac/support
http://answers.microsoft.com/en-us/mac/forum/macword?auth=1
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/microsoft-wor d-for-mac-2011-will-not-open-error/ecc42616-6f49-40bb-b8f5-e21c711ea359

I have an iPhone 3gs and it used to show up on my computer, but now it shows up on my screen that it is charging however, does not appear in iTunes or My Computer so i can't sync it. Can anybody help? Thanks

I have an iPhone 3gs and it used to show up on my computer, but now it shows up on my screen that it is charging however, does not appear in iTunes or My Computer so i can't sync it. Can anybody help? Thanks.

Did you already make sure that Apple Mobile Device Service is installed and active on your computer?
http://support.apple.com/kb/TS1567
More troubleshooting about your device not recognized in Windows can be found here: http://support.apple.com/kb/TS1495

I have Sun Life Financial bookmarked and when I click onto it, as it is trying to get on the site, the https tool bar goes wonky. Then the pinwheel comes on and I have to force quit. This does not happen on our other apple computer only on my new one

I have not used this app before so please excuse me if I am duplicating my question. I am trying to get onto one of my books marks but when I click on it, it starts going all wonky in the https bar. Then the pinwheel comes on. When I force quit and then go back into Safari it comes up on that company website but a different section that is asking me to check the date on my computer and some other things that could be a problem. This does not happen on our other mac only my new lap top. This problems only started this weekend. Any ideas?

Thanks for the response.
I attempted to remove cookies, but I can not identify any of the cookies on the list with the PrimeVest web site. No PrimeVest, no PVs, nothing that looks like it came from them.
I have also reported the problem to PrimeVest and their tech did answer. He suggested erasing the browsing history (temporary internet files), which I did with no effect. He also had me check for the correct starting page address, which was OK. He stated that they are aware of a problem and it is on their list. No indication of how far down that list though. His only cure was to use IE for now, which I was already doing. Perhaps he can tell me which cookies to remove.

When i open firefox it runs in background but does not open. if i disable the internet connection immediately it opens. each and every time i do this when i start work. what kind of problem is this

i am using windows xp profession sp3 os
when i open firefox it runs in background but does not open(see through task manager or one message "firefox is already running in background" when i again click the icon.)
if i disable the internet connection, immediately it opens. each and every time i do this when i start work. what kind of problem is this
== This happened ==
Every time Firefox opened
== i every time starts firefox

I had the same problem and it was because of my firewall settings, which I had set to block all activity and forgot to reset it.

Microsoft Project does not open; Even after enabling the project from Options - Addins - enable the Disabled file in the Manage options.

Dear experts
I have two issues for which I seek help.
1. My Microsoft project does not open, hangs, no matter how many times I disable the Options -> Addins -> enable the Disabled file in the Manage options.
I also copied the file and tried. It has no previous versions. Any advice
I plan to open this in 2013 version of Project later but I really need your advice.
Regards

Hi Protocoder,
If I understand well, this is a 2013 mpp file that you want to open with Ms Project 2013? Then you get Project hang? Are you using Project Server as well or just the standalone MS Project version?
Can you reproduce this issue with other files or just this file?
Your file might be corrupted, try this
method, export the file as XML and saving it back as mpp.
Hope this helps,
Guillaume Rouyre, MBA, MCP, MCTS |

Adobe Premiere Elements does not open after installation

Hello,
I have written before last week. I have bought Adobe Photoshop Elements 11 and Adobe Premiere Elements 11.
I had a trial version of Photoshop Elements 11 and with the code I could access the full version.
However Premiere Elements did not open after installation. I did not had a trial version so I first downloaded the full program. I went through the whole installation process and everything seemed ok, no error messages. But when I tried to open Adobe Premiere Elements after restarting the computer it did not open at all. Nothing happened.
I have de-installed and re-installed the program for a couple of times over and over again but with not result. Also tried to download the trial version first and also this didn't work. I checked my Quicktime and updated to the latest version.
I use a Windows laptop: Asus Intel Core i5-2430M, 2,4 GHz
I hope you can help me out!
Thanks!
Inge

Yes I saw it but PSE (refers to Photo Shop Elements??) and I have trouble with Premiere Elements..(so the video program)
The Photoshop Elements worked.
I am not sure what to do here also the link at your reply "working with your operation system tools" didn't work..(got the "broken link error")
thanks
Inge

Firefox does not open when i click the icon. rebooted--same issue. tried to uninstall but it said it was open and must close before i unistall. rebooted then unistalled it. reinstalled still have the issue

cant not open fire when clicking icon---rebooted---uninststall---reinstalled (I stiil have the same issue
== This happened ==
Not sure how often
== tried to click icon

Windows message that FF is already open when it is not.etc
Exact same as Jim Bakers prob since upg to 3.6.6 from 3.6.3

Acrobat does not opens a PDF in the Browser at all times

Required:
I need to ensure Acrobat opens a PDF in the Browser at all times, and not have Reader hijack the task. All fixes for this I have found won’t work as they render Reader inoperable. i.e. uninstalling Reader or denying users to the Reader executable AcroRd32.exe
Situation:
I have a problem with Adobe Reader and Acrobat Standard 8.2.5. This is on a Terminal Server 2003 with 10 users. They require both Acrobat and Reader be accessible due to specific 3rd party applications related to banking software.
Problem:
They must open PDFs in a browser with Acrobat so they may fill the forms and save them. Acrobat doesn’t consistently open the file; Reader hijacks the file when clicked to open and their ability to fill the forms is hindered.
- Open PDF in browser is checked in Acrobat
- Open PDF in browser is NOT checked in Reader
Sometimes when the Acrobat desktop icon is clicked, Reader opens instead. Having Acrobat open in the background does help but is not consistent.
Also uninstalling Reader from the Server is unacceptable due to a 3rd party banking application for loans. This application is hard coded to open AcroRd32.exe within the application for opening PDFs.
Any suggestions would be greatly appreciated.
Ken

Try this, when I right clicked on the document to rotate the image a noticed a tool bar appeared at the bottom of the page with the save icon. It then disappeared, but by hovering at near the bottom of the document the tool bar appears and I can save the PDF.

ITunes10.5 does not open. What is the windows7 (error 193)

I want to open iTunes windows gives error. (windows 193) What is this? . iTunes but it did not delete and re-installed.Do help ?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Storeand turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2

Downloaded the installation program, execute it and the screen and mouse blink intermittently and does not open the installation program. The computer is new, windows 7 professional 64 bit SP1.

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