Downloaded update. Now browser won't open. please help. (black screen)

When I opened the browser the mozilla page opened saying I was using an old version and needed to update. I downloaded the update and now I just get a black screen when I start firefox.
''added (black screen) to the title of this thread''

Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
Application Basics
Name Firefox
Version 33.0
Update History
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Profile Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Multiprocess Windows 0/1
Crash Reports for the Last 3 Days
Report ID Submitted
bp-45adc5d8-0c52-46f3-83f5-632c72141015 36 minutes ago
All Crash Reports
Extensions
Name Version Enabled ID
MapsGalaxy 6.66.4.31578 true 39ffxtbr@MapsGalaxy_39.com
McAfee Security Scan Plus 1.0 false {e4f94d1e-2f53-401e-8885-681602c0ddd8}
Norton Toolbar 2011.7.13.2 false {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Symantec Intrusion Prevention 11.1.1.5 - 2 false {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Graphics
Adapter Description Intel(R) HD Graphics Family
Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM Unknown
Device ID 0x0116
DirectWrite Enabled false (6.2.9200.16571)
Driver Date 1-7-2011
Driver Version 8.15.10.2279
GPU #2 Active false
GPU Accelerated Windows 0/1 Basic (OMTC)
Vendor ID 0x8086
WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote true
AzureCanvasBackend skia
AzureContentBackend cairo
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0
Important Modified Preferences
Name Value accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.frecency_experiment 2
browser.newtab.url about:blank
browser.places.smartBookmarksVersion 7
browser.search.suggest.enabled false
browser.search.useDBForOrder true
browser.sessionstore.upgradeBackup.latestBuildID 20141011015303
browser.startup.homepage https://www.google.com/
browser.startup.homepage_override.buildID 20141011015303
browser.startup.homepage_override.mstone 33.0
browser.tabs.warnOnClose false
dom.mozApps.used true
dom.w3c_touch_events.expose false
extensions.lastAppVersion 33.0
gfx.direct2d.disabled true
gfx.direct3d.last_used_feature_level_idx 0
gfx.direct3d.prefer_10_1 true
layers.acceleration.disabled true
media.gmp-gmpopenh264.lastUpdate 1413381634
media.gmp-gmpopenh264.version 1.1
media.gmp-manager.lastCheck 1413381633
network.cookie.prefsMigrated true
places.database.lastMaintenance 1413325335
places.history.expiration.transient_current_max_pages 104858
plugin.disable_full_page_plugin_for_types application/pdf
plugin.importedState true
plugin.state.java 0
print.printer_HP_Officejet_4620_series.print_bgcolor false
print.printer_HP_Officejet_4620_series.print_bgimages false
print.printer_HP_Officejet_4620_series.print_colorspace
print.printer_HP_Officejet_4620_series.print_command
print.printer_HP_Officejet_4620_series.print_downloadfonts false
print.printer_HP_Officejet_4620_series.print_duplex 3014757
print.printer_HP_Officejet_4620_series.print_edge_bottom 0
print.printer_HP_Officejet_4620_series.print_edge_left 0
print.printer_HP_Officejet_4620_series.print_edge_right 0
print.printer_HP_Officejet_4620_series.print_edge_top 0
print.printer_HP_Officejet_4620_series.print_evenpages true
print.printer_HP_Officejet_4620_series.print_footercenter
print.printer_HP_Officejet_4620_series.print_footerleft &PT
print.printer_HP_Officejet_4620_series.print_footerright &D
print.printer_HP_Officejet_4620_series.print_headercenter
print.printer_HP_Officejet_4620_series.print_headerleft &T
print.printer_HP_Officejet_4620_series.print_headerright &U
print.printer_HP_Officejet_4620_series.print_in_color true
print.printer_HP_Officejet_4620_series.print_margin_bottom 0.5
print.printer_HP_Officejet_4620_series.print_margin_left 0.5
print.printer_HP_Officejet_4620_series.print_margin_right 0.5
print.printer_HP_Officejet_4620_series.print_margin_top 0.5
print.printer_HP_Officejet_4620_series.print_oddpages true
print.printer_HP_Officejet_4620_series.print_orientation 0
print.printer_HP_Officejet_4620_series.print_page_delay 50
print.printer_HP_Officejet_4620_series.print_paper_data 1
print.printer_HP_Officejet_4620_series.print_paper_height 11.00
print.printer_HP_Officejet_4620_series.print_paper_name
print.printer_HP_Officejet_4620_series.print_paper_size_type 0
print.printer_HP_Officejet_4620_series.print_paper_size_unit 0
print.printer_HP_Officejet_4620_series.print_paper_width 8.50
print.printer_HP_Officejet_4620_series.print_plex_name
print.printer_HP_Officejet_4620_series.print_resolution 7078000
print.printer_HP_Officejet_4620_series.print_resolution_name
print.printer_HP_Officejet_4620_series.print_reversed false
print.printer_HP_Officejet_4620_series.print_scaling 0.90
print.printer_HP_Officejet_4620_series.print_shrink_to_fit false
print.printer_HP_Officejet_4620_series.print_to_file false
print.printer_HP_Officejet_4620_series.print_unwriteable_margin_bottom 0
print.printer_HP_Officejet_4620_series.print_unwriteable_margin_left 0
print.printer_HP_Officejet_4620_series.print_unwriteable_margin_right 0
print.printer_HP_Officejet_4620_series.print_unwriteable_margin_top 0
privacy.cpd.offlineApps true
privacy.cpd.siteSettings true
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.timeSpan 0
storage.vacuum.last.index 1
storage.vacuum.last.places.sqlite 1411037036
Important Locked Preferences
Name Value
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.7 4.10.7
NSS 3.17.1 Basic ECC 3.17.1 Basic ECC
NSSSMIME 3.17.1 Basic ECC 3.17.1 Basic ECC
NSSSSL 3.17.1 Basic ECC 3.17.1 Basic ECC
NSSUTIL 3.17.1 3.17.1
Experimental Features
Name ID Description Active

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Message was edited by: Jack Q

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