Downloaded Update, now cannot access Music Store

We've been able to use the s/w without incident. Today, we were prompted to download your update. We did.
Now when we attempt to access the Music Store, we get a popup with the following:
iTunes could not connect to the Music Store.
Make sure your network connection is active and try again.
MY NETWORK CONNECTION IS JUST FINE - IT'S YOUR DOWNLOAD THAT'S THE PROBLEM. IF I UNINSTALL YOUR S/W AND REINSTALL USING THE CD-ROM, WILL WE LOSE THE MUSIC WE HAVE PURCHASED THUS FAR?

If you have any probs with getting into you music store after downloading a new version of itunes you have to configure your personal firewall in Norton. To do this - Open you Norton Internet Security, click on Status & Settings, go down to Personal Firewall and click on Configure...Click on the Programs tab at the top, in Manual Program Control, scroll down until you see itunes, click on the arrow next to it (it might say BLOCK ALL right now)...Change this to PERMIT ALL... and you should be good to go!! good luck all!
~banana

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Cannot access music store - error message 404

ok- i guess i'm looking for an explanation more than a solution. while trying to download a song (as usual) this morning i received an error message for the first time ever. "cannot access music store. please try again later. 404" ... for 2 hours i searched the net for a solution, checked my firewall, even joined this forum. right before posting this message again, i tried to download the song so i'd be able to explain the error message in this posting. but itunes decided to work.
my question-- does itunes sometimes time out because of heavy traffic? will this problem lessen if i upgrade to a newer version? (btw- how do i do that? i checked off "dont remind me again" when the pesky reminder would pop up... now i want to upgrade.)

Hi - I have the same problem. With the additional wrinkle that I can't close iTunes when it can't connect to the Music store. I have to use Task Manager to kill it. I am totally fed up with Apple for their lack of support on this. However, I have had one thought though: I notice that iTunes registers itself with Windows Firewall as an exceptional program that is allowed to receive incoming network connections. I don't object to that - but the thing is I am using a network modem which has its own built-in firewall. If iTunes has to be able to receive incoming network connections, don't I have to configure the network modem's firewall to treat it as an exception too? I have just done a search for "iTunes Firewall" in Google and it came up with loads of promising looking stuff. I will investigate further.

Cannot access Music store

I can sign in and see my balance but cannot access store to redeem new iTunes music card. Is the site down? My Internet works fine.

Hankr,
This would be a good place to start with troubleshooting your issue:
http://docs.info.apple.com/article.html?artnum=304084
This is an issue that is linked to the above article:
http://docs.info.apple.com/article.html?artnum=93434

The network connection timed out, cannot access music store

it seems wehatever firewall or antivirus i use has no bearing on what message is coming up!!! i cannot connect to the music store, the messaage says the network connection timed out, make sure your network settings are correct, and your network conection is active, tehn try again. i am on wanadoo livebox, which is hard wired not woreless to my computer, this automatically sets up a network, but i have never had these problems before with itunes 6 but since reinstall its not working!!! someone help for the love of god!!!

Did you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
I hope this helps!
Regards.

Have bought new ipad but now cannot access app store in old i pad

My original i pad was registered to my old email address which is no longer in use.    I am now with sky and when I purchased a new ipad recently and registered my sky e mail address and inserted a new password.   I can now log onto apple.com with my laptop and my new ipad.   However when I try to update my apps or download a new app on my original i pad up pops the box to insert my password with the old e mail address.   I have tried the old password and the new password (which will only work with my sky email).   I have read on this forum that it is possible to erase all content and settings.   If i do this will it erase the old e mail address.   I don't want to erase everything and then not be able to install any apps.

Thanks for your reply. I think I created a new apple id on my new ipad.   Bear with me as I am a "silver surfer" as they say.
I did what you advised go to settings>store>apple id. Signed out and created my new apple id with the new password that was created on my new ipad
Now my apple id is my new sky email address and I can log in with these.
But still when I try to update apps it still states my apple id as my old email address
I dont mind if i lose everything as there is not that much to lose.   I just wanted to keep the old ipad for my grandchildren as they use a lot of the game apps but obviously not much good if I cannot download any new apps
Also to confuse matters and to find out if it solved anything I clicked settings apple id i forgot and typed in my email address they stated that an email would be sent but nothing arrives which makes me think they are sending to my old e mail address.
Also when I want to download an app on my new ipad it does not prompt me to put in a password.
From what you say should all of my apps on my old ipad have been automatically been transferred to my new ipad - but perhaps not if the email addresses were different on each one.
I have i haven't confused you - should i just reset - i think it would make it easier for me anyway.
Thanks again

Upgraded to iTunes 11.0.3 and now cannot access music.

I upgraded ti iTunes 11.0.31 on my iMac [OS 10.7.5] and now I am unable to access my itunes library. NOT HAPPY. I have over the years accumulated over 1000 albums that I now seem to have lost. Has anyone got an answer? Clearly Apple doesn't give a whatever.

Thank you very much for your reply. I did find 2 previous iTune libraries but they seem to be empty.
Your advice on back up is gratefully noted ... I always assumed Time Machine would do the job.
I guess like many people I've spoken to it's time to move away from Apple ...a declinig market may be the only thing which will make them realise they need to be more responsive to and respectaful of the millions of individuals who have been their loyal customers for many years.
My business has started moving to Windows and we have been surprised how good it is and products like Office 360 are fabulous in the business environment. We have heaps of iMacs ready for the scrap heap!
I am now looking for an alternative to iTunes. Not an easy feat but clearly there is a huge market opportunity out there for someone to produce a decent product. Any suggestions gratefully accepted.

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I just recently upgraded some of our work machines to iTunes 5.0. Everything seems to be working fine except for the functionality to search for music in the music store. Both Macs and Windows machines experience the following error when attempting to search for anything in the music store:
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I am having the same problem. Music Store search was working fine until late last night. Now can access music store but not the search request. This error message has been posted on many boards over July and August and September. Has anyone been able to solve this error. I noticed Itunes for Windows posted an update for download last night october 13th. Is there any connection to the music store that is related to the new version of itunes. I am hesitant to upgrade to version 6 as it took a long time to resolve a lot of problems with version 5 - I don't want to upgrade and then still have this same problem and then more new problems.

HT1551 I recently downloaded the latest software update for on my Apple TV (per the prompt Apple TV gave us). Ever since downloading the update, we cannot access movies, play movies, or access iTune store. We can play YouTube videos so not a connection

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re-add the shared lib
check the firewall on the computer

I have just updated my iPad and now cannot access any apps as they just close down straight away. Any ideas why and how to solve?

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I am using:
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Internet Explorer 9
Norton 360
iPhone 4
Google toolbar on my computer.

Hi Michael,
Yes it is now resolved but not after I send iTunes a request for help and explaining the problem. They send a first reply explaining how I needed to verify my account and gave me the link to do that. You and I know that this did not help, so I replied telling them that this was not working and iTunes did the reset for me.
You may want to open a help ticket with iTunes help. That is the only way it works.
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Gloria J Bisson

I did a software update on my ipad and now cannot access the internet. how can i fix this?

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One of these:
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http://support.apple.com/kb/HT1414

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Downloaded Update, now cannot access Music Store

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