Downloaded viruses with my creative cloud desktop?

I signed up for a free trial of photoshop cc on a brand new pc i was gifted for christmas.  i have had the computer for a week now, and downloaded creative cloud desktop yesterday.  as soon as i did so, a program called "pc pro cleaner"  appeared.  it was a tough bugger!  many new applications began appearing out of nowhere.  i , being no computer whiz, opted to restore my computer to a previous date which eliminated the adobe software and the virus (from what i can tell).  now, i'm a bit hesitant to re install the adobe software on my computer... has anyone else encountered this type of problem?  if so, how did you combat it?  i really want to give cc another chance, but want to be safe about it.  any advice would be greatly appreciated.  thanks, -lyndseylou

Wherever you picked up that scareware, it certainly wasn't from Adobe. It could even have laid dormant on your system and be triggered by the download. It could just as well have replicated itself across your home network from another computer or a virus as even reconfigured your router. Well, whatever, we don't know anything about your system or your network configuration. You definitely have a problem, but none that Adobe can solve for you.
Mylenium

Similar Messages

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    Hi Bericala,
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    What browser, and have you tried with your firewall temporarily disabled?
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    Message was edited by: Ghostsan

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  • Problem with Creative Cloud Desktop App in Mavericks

    I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
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  • Problem with Creative Cloud Desktop app since update to Windows 8.1

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    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
    My system build:
    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
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                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
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    Graphics:      GIGABYTE GeForce GTX 660 Ti
                   NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
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    OS:            Microsoft Windows 8.1  (x64) Build 9600

  • Creative Cloud Desktop install crashes Windows Explorer and hangs

    This all started with my inability to activate Adobe Acrobat on my computer after wiping the hard drive and reinstalling the OS.
    I had no trouble initially downloading or installing anything from the Adobe Creative Cloud. I ran several apps and they worked (albeit in trial mode for a day or two)
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    Exasperated. I went online for tech support. It was definately Level 1 support (had me checking all the stuff I had already spent an hour checking - and had already told him I tested it all).
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    He had me check virus programs, computer clock, conenctions to Adobe sites (like the licensing servers). But nothing ever helped or worked. Then he told me to try going directly to the Adobe Creative Cloud site and trying to download and install the Creative Cloud desktop manager. I did that but it hangs when it launches the manager on the initial window with a black/grey Creative Cloud bar at the top (with the tool drop-down on the right side) but the rest of the window never loads.
    After an hour of going in circles I decided it would be better to try again later with someone in second-level support.
    In the meantime, I uninstalled ALL Adobe applications. There is no Flash-Player, no Acrobat Reader - nothing from Adobe in my programs list.
    I then tried to download and install the Adobe Application Manager. It works up to the point where it launches the Creative Cloud Desktop tools and then hangs at the same place.
    There is a Creative Cloud window with the normal black/grey bar at the top - but the rest of the window (where you would normally see and load the apps from) stays empty.
    I have rebooted the computer several times to be sure it is a fresh start. That has not helped at all. One additional thing I have noticed in these multiple attempts is that when the Creative Cloud Desktop Manager installer gets about 95% done, it causes Windows Explorer to crash (not Internet Explorer but Windows Explorer). Once Windows Explorer resets, Creative Cloud continues the installation but then opens the window (above) that has nothing but the black/grey header.
    I'm struggling for what to do next. Any suggestions would be appreciated. Right now I am paying $50 a month for something I can't even install or use.
    For what it's worth, the system is an HP laptop running Windows 7 Ultimate x64. 8GB of RAM and plenty of HDD space. All security updates applied and Symantec Endpoint Protection 12.1. I doubt that any of that last line is relevant since I could run all of this with no problem before wiping the hard drive AND it was all running with no problem - other than Activating Acrobat at the start of this whole issue.

    Jim,
    You are a lifesaver! I can't think of how many additional hours of frustration you just saved me - but Thank You!!
    After posting, I had determined (like you said), that Explorer must be doing that for a reason. I created a new user profile on the system (added a user temporarily) and observed the same behavior of Windows Explorer (stopping/starting) but then continuing to work as it should. At that point I knew the answer was somewhere in the user's profile but I would have had no idea where to look. The opm.db file was indeed the culprit.
    I sure do appreciate the excellent help.
    Jay

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