Downloading HP Solution Center for Windows 7 Professional 64-b

I mistakenly uninstalled the HP Solution Center for my HP Officejet pro L7680 All-in-one printer. My operating system is Windows 7 Professional 64-bit. I've been unable to locate a reliable download. Any assistance will be appreciated.

Hello love2travel1960 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues finding the installer. I would like to help.
I would recommend downloading and installing the HP Officejet Pro Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Problem with Lenovo Solution Center for Windows 8.1

Hi,
I reinstalled my Laptop. I wanted to install the Lenovo Solution Center for Windows 8.1 (64 bit).
(I installed it with the necessary administrator priviledges.)
But it didn't work.
I am getting the following error message.
Can anyone help me with this problem. Thanks in advance.
Best regards,
Jens.

This one?
http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73784
Cheers.
If I helped you, please give me some kudos! ^^

HP solution center for window vista 32 bit and HP 6210

need to download Solution Center for HP office jet 6210 and Windows vista 32 bit. Any help would be appreciated.

Hi mary1929,
HP Solution Center is the main software program that you use to control and maintain HP printers that use version 13 and 14 software. Your printer uses a version of software that came before version 13 and 14. I believe you have something called HP Director. HP introduced HP Solution Center to replace HP Director in 2004.
I did find a document that says you may be able to install software for Vista that includes Solution Center. Please take a look at the information in this document; HP Director and Windows Vista Compatibility. If you recently upgraded to Windows Vista, you will not be able to use HP Director. However, you might be able to upgrade to HP Solution Center in its place.
This might be the software you need; File name: AIO_CDB_Full_Non-Network_enu_NB.exe
I hope this helps. If this does resolve the issue please let me know, if you have any additional questions, don't hesitate to ask.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

How to download hp solution center for windows 8.1 on officejet j6480 all in one

I would like to install HP Solutions Center on my new HP computer which has Windows 8.1. My printer is HP Officejet J6480 all in one.

Hi,
Please download the following software and drivers, save on your computer (remember where) and double click the downloaded file to install:
http://ftp.hp.com/pub/softlib/software12/COL31995/mp-109977-2/OJ_AIO_J6400_Full_Win_WW_140_408-4.exe
Regards.
BH
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Officejet 6500 e710n Solution Center for Windows 8.1

I originally purchased my Officejet 6500 E710n and loaded it on my Windows XP computer, no problems. I recently purchased a new Windows 8.1 computer and wanted to use the above mentioned printer with it. First I tried to install it on my new 8.1 PC with the setup CD that came with the Officejet 6500. Install CD setup told me it doesn't support my new 8.1 PC. Then went to HP downloads and downloaded latest driver software with Ful Features that supports Windows 8.1. Software downloaded and installed on new 8.1 PC. However, I can only see the Full Featured Solution Center the very first tisme I open up the printer. The very first time I open it, it gives me all Full Feature options. Then after I close the printer and open it a second time, all I have is the Basic Print Feature with no Solution Center and no Full Features. The only way I can get it back up is to uninstall and reinstall driver, but it only works the very first time I open up the printer.
I'm not very computer literate, but I don't understand why it works right only the first time. I could sure use some input on solutions for this issue. Hopefully if there is a solution it's simple for me to fix.
Thanks.

As listed in my previous post, please clarify what behavior you experience once clicking the HP Officejet 6500 E710 icon to open the Printer Assistant.
Would you see any specific screen, any specific behavior or any specific error message?
May you see no responce at all once cliking the icon?
Please clarify accordingly, in order to resolve an issue it will help knowing its sympthoms..
Shlomi
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HP Solution Center for Windows XP

Copy is okay but when scanning documents it sends it directly to pictures and does not give me options as to which file to store them in.

Hi @lourdesguillen1 , and welcome to the HP Forums!
I see you're experiencing scan issues. I would like to help!
Are you scanning from the PC or the printer?
I have a couple of steps to start:
I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I'd also suggest downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Solution Center for Photosmart 2575 All-in-One

Hi,
I have changed laptop, and can't find the disc, with the software for the printer.
I neew to install HP Photosmart Solution Center for Windows 7, and my printer is a 2575 All-in-One.
Could you please send me a link to download this software.
Thanks.
Hanne.

Hi, here is the link for the driver.
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

Customer Support - Office Jet 6700 (No HP Solution Center Software windows 7/ windows 8)

Hi,
I have been a long supported of hp products. But when you get a problem, the hp customer support are unable to resolve the issue. This applies to their first level support. Their support is overseas and they are not trained well enough to understand what the product does or what the problem is. I believe it could be a language issue.
But I asked for my problem to be escalated to an engineer to have the issue resolved. The girl in the Philippines by the name of Regine stated that someone would call me back with in two hours. Well we spoke on 7/21/2013 and as of this posting, no one has contacted me.
I do work for a large software company as a second tier support/engineer. IF I TOLD THE CLIENT SOMEONE WOULD CALL THEM BACK, I WOULD MAKE SURE SOMEONE DID.
This is very sad and I doubt that hp is going to resolve this. Since I did not receive any type of survey, I am sure that this ticket has been swept under the table.
Thanks

This is NOT official HP Cutomer Support. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
Please see HP support document "Windows: How to Get HP Solution Center" for information on downloading the HP Solution Center for Windows 7 and Window 8. According to HP;
"The HP Solution Center program is part of the Full Feature software and driver package, and cannot be downloaded separately."
The full featured driver for the HP Officejet 6700 can be downloaded from HP's Officejet 6700 All-in-One Printer Drivers & Downloads page. This driver should include the "HP Solution Center" as noted above.
Please click the white KUDOS star to show your appreciation
Frank
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Cannot download Solution Center for Off Jet 6500 Wireless since going to Windows 8.1

I get a failure message and am unable to download HP full feature software (a.k.a. the "solution center") for my HP Officejet 6500 Wireless on my Aspire E1-571-688 Laptop. The solution center was successfully downloaded when I got the laptop in August 2013. It was running fine until I upgraded from Windows 8 to 8.1.
When I discovered that the solution center would not run, I removed the printer and driver software beofre trying to reinstall. When trying to get the Solution Center back, I can't get past the download step because during download it "fails". I was able to download "drivers only" through the "add a printer" option, and I do have printing capability, however I am unable to use the scan function from the laptop (or directly from the 6500).
Weird that I can't get the scan function to work on the unit itself (I get the "no scan options" message when trying to do so) as I have confirmed mutliple times that the printer is successfully connected to the correct network.
Help please! Thank you
Geo48

Geo,
Welcome to the HP Forum.
You will not have access to the full features of the printer software until you manage to install the Full Feature Software. Scanning is one of those functions.
The initial Connection to the Internet is indeed part of it -- you need a reliable, clean, consistant connection that will allow you to download the full data file. Your connection may be dropping out part way through.
You may need to upgrade your network drivers after the Upgrade to Windows 8.1 . There are other issues can can plague a system after the Upgrade, most are well documented at this point. You can check with your system's Forum to what others are saying.
Basic Drivers only are much smaller in size -- just a few MBs.
Random Thoughts..
You need to resolve the network issues so you can download the full software.
You might have a friend download the file onto his computer and transfer the file to your system using a USB stick. This does not fix your network problems but it does solve at least the issue of not being able to get a hold of the installation package.
You might try taking the computer to a friend's house -- if the issue is not within your computer's network setup, then the Upgrade may have "upset" the relationship between the computer and your home network.
Click the Kudos Thumbs-Up to say Thank You for the help." .
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Installing HP Solution Center for HP Photosmart C6380 in Windows 7

Installing HP Solution Center for HP Photosmart C6380 in Windows 7
After this scanner/printer has loaded down the Driver - Product Installation Service the next step of downloading software is interrupted by the notice/instruction "The system cannot find the file specified" identified as
C:\Users\Owner\Appdata\Local\Temp\7zS2780\Setup\.\Setup\blocksysuserins...
Then the Driver - Product Installation Service is once again downloaded and when that issue is successfully completed, then, once again, the next download is interrupted by
the notice/instruction "The system cannot find the file specified" identified as
C:\Users\Owner\Appdata\Local\Temp\7zS2780\Setup\.\Setup\blocksysuserins...
and the process continues in an infinite loop.
That means that my HP Photosmart C6380 in Windows 7 will be useless during an infinite time.

Hi,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Solution missing for Windows 7 Professional 64 bit with HP Photosmart C5100

Message indicates HP Solution missing for Windows 7 Professional 64 bit with HP Photosmart C5100.
What is the solution?

Hello love2travel1960 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues finding the installer. I would like to help.
I would recommend downloading and installing the HP Officejet Pro Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

No Solution Center on windows 8.1 to F4500 printer

My laptop was destroyed and I purchased an HP 21F7-100 laptop which has windows 8.1. I could not connect with my HP deskjet F4500 printer. I downloaded a driver for 8.1 and the printer works fine. My cd for the printer which has the solutions center is for windows 7. How di I get the solution center on my laptop?

Kgood, welcome to the forum.
Here is the Win 8.1 Full Feature Software and Driver for the printer. I believe that this should install the Solution Center for you.
Please click the "Thumbs Up+ button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
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I am not an HP employee.

HP Solution Center and Windows 8.1

I am using an HP Envy Sleekbook, which is running Windows 8.1 I am connected, via a ethernet/router connection to an HP Officejet Pro 8500 Premier All-in-one device. I am able to add the device via the Windows Control pannel and print from any application. When I try to use the HP Solution Center for scanning purposes, it indicates that the device is disconnected. I have tried all of the troubleshooting listed (checked cables, restarted router, shut-down and turned back on both laptop and printer, reinstalled printer and software) numerous times. I am still getting this error! Looking for help with this error or work around so I can scan with my device. I did not have any problems with my old laptop, which was running Windows Vista (same printer). Also when I first installed the printer on the new laptop I made sure I had the latest drivers. Clearly the printer is communicating with the laptop, because I can use it with other applications. Appears to be only the HP Solution Center Application issue.
Thank you.

Hi tlillie,
Sorry those solutions did not work, however, I do have a few more suggestions.
Please try the following:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Re-install the software with the HP Printer Install Wizard for Windows.
Hope this will work out better, and please let me know if you still have any issues!
RnRMusicMan
I work on behalf of HP
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Fatal error during installing HP Solution Center for Deskjet F2180

Hi everyone!
During installation of HP Solution Center for Deskjet F2180 it says "fatal error" - couldn´t write the key to " \SOFTWARE" plus "MSI.GPBaseService2" error.
I tried many times to completely uninstall all this software and delete keys in regedit and reinstall it. I also respected the order: firstly install, after that connect printer. HP Digital Imagiing Monitor is working right but iťs insufficient for me. Maybe there will be some problem with permissions in Windows, who knows. I have just installed Windows 7 Professional 32-bit.
Could you help me to solve it, please? Each response pleases!
This question was solved.
View Solution.

Welcome to the forums @MuzikizuM
I read your post about the installation error you are seeing for our Deskjet F2180. I would suggest trying out the steps in the guide below. Hopefully this will allow you to install the printer successfully!
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
Let me know the results
Have a great day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Help Center for Windows Vista 2.00h 7kth12ww.exe doesn't install correctly Help!!

I have been trying to install 7kth12ww.exe on a fresh copy of Vista x64. I have selected all the default options, and the installation says it has completed. Yet when I launch "Help Center for Windows Vista" I see, >this<. Now this has been up long enough that I would think others are seeing it as well, yet I seem to be the only one with the problem. Any thoughts as to what I am doing wrong?
Thanks,
Message Edited by dah on 07-24-2008 05:19 AM
Message Edited by dah on 07-24-2008 05:20 AM
Solved!
Go to Solution.

I found a solution that works for me, It is I believe a driver error. It is reproducible, and the solution involves creating the correct folder structure. PM me if you need to know more.

Downloadin​g HP Solution Center for Windows 7 Profession​al 64-b

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Downloading HP Solution Center for Windows 7 Professional 64-b