Downloading a purchased copy

When I try to download a purchased copy of CS6 from my account after re-loading Windows 7 64, why do I get a message that it is counterfeit?

use the below links to the installation file(s).
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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How I can download a purchased copy of CS5?

Can someone could tell me how I can download a purchased copy of Adobe CS5?

Download the trial from http://prodesigntools.com/all-adobe-cs5-direct-download-links.html and use your serial number to activate it.
Make sure you follow the Very Important Instructions before proceeding to the actual download.

Cannot download a purchased copy of photoshop.

i cannot download a purchased copy of photoshop. I have the newest copy of Adobe. and When I tried to download exporer 10, i was told i have a new version of exporer, But when I click on Download for photoshop, It tells me:
You may not have everything you need to view certain sections of adobe.com. To address issues with your browser or media preferences see below:
Please Use a Supported Browser
Your browser (Internet Explorer 4 or earlier) is not supported by macromedia.com. For the best possible experience, please use the latest version of one of the following browsers:
Microsoft Internet Explorer >
WHat can i do to download this ?

Try using firefox instead.

Can't download my purchased copy of Elements 12

I purchased Photoshop Elements 12 on Dec 23, 2013. Adobe later offered an update to version 12.1. I installed the update.
I just bought a new computer running Windows 7, and I would like to download and install the Photoshop Elements that I had purchased.
According to the Help in Photoshop Elements 12, I had to uninstall Photoshop Elements 12 on my old computer. I did this. During the uninstall a check box is supposed to appear that says something like "Deactivate product". No such checkbox appeared during the uninstall.
I have signed in to my account on the Adobe website several times. It lists my purchased copy of Elements 12 but will not allow me to download it to my new computer.
Not only will Adobe not allow phone tech support for Elements 12 owners, but they won't allow me to computer chat with support.
Is there any way to contact Adobe support?
How can I download and install my purchased copy of Photoshop Elements 12 onto my new computer?

Deactivate is for PSE11 and earlier. In PSE12 you use the Help> Sign Out menu. There should be nothing to stop you downloading the software as many times as you want, maybe it is a problem with the servers. Instead of downloading from your 'My Adobe A/c' download the trial instead - it is identical.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en
PSE12 allows you to install on as many computers as you have - even dozens or hundreds. but only two can ever be signed in and activated at any one time.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Need to download previously purchased copy of photoshop onto my new computer

Can someone assist me in downloading a previously purchased copy of photoshop onto my new computer? I have the serial number for the license.

Which version exactly?
See Download and Installation Help

HT201364 I am unable to download a purchased copy of lion or moutain lion

I am unable to download my copy of lion or moutain lion in order to upgrade my 2006 macbook!

What is exactly is the problem?
If you are signed into the Mac App Store with the same Apple ID that purchased them then they should be listed under the Purchases tab and be available for download unless they are already on the computer then it will say "Downloaded". In that case they will most likely be in your Applications folder. If not use Spotlight to find them.

Download a purchased copy of lion

One of my Macs is still on Snow Leopard because I have some projects in software that is not supported in the next versions of the operating system.
I purchased Lion quite some time ago, but never installed it. I clicked on the package and realized at the last minute that I'd better check that software. Glad I did, but now that I'm ready to install it, as I work my way up to Mavericks. (As suggested by several sources so I don't lose information. My problem is I can't re-download Lion any more because it isn't available in downloads any more. Where can I get a copy?
Can I just move on to Mountain Lion without installing Lion first? I'd really prefer to make a bootable copy of each of these as I go along. Unfortunately it's too late for Lion since I opened the package when I first purchased it.

How and where do I get a redemption code? I just downloaded it when I bought it. Is that the same as a serial number?
Lion shows under my purchases in the app store, but when I hit download from there, it goes to a screen that says it's no longer available for download.

How can I download my purchased copy of Photoshop Elements 11?

My laptop was completly new formatted and installed. I saved my downloaded photoshop element 11 version on a sd card. Now I try to reinstall photoshop element 11. But I get at the end the message: error occured elements cannot be installed! What do i have to do?

Hi Michaelrethans,
I checked your order & found that it was purchased in September 2013, I would request you to log in to www.adobe.com with your email as the ID, please go to "my orders", Under that you will fuind the
recent purchase, click on it, it will provide you the download link & serial number. Do use that download link to install it as that is the correct download link.
Hope it works.
Regards,
Rajshree

HT4463 how do I go about downloading a previously purchased copy of aperture onto my macbook pro?

How do I go about downloading a previously purchased copy of aperture onto my macbook pro? I don't want to have to pay a second time.

it's all in here: http://support.apple.com/kb/ht2519

HT1539 I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase. I push redeem again and it has the same message and I cant download the movie. What can I do?

I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase. I push redeem again and it has the same message and I cant download the movie. What can I do?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

How do i re-install Abobe Premier Elements? My purchased copy is corrupt. No discs-downloaded direct.

How do I ire-install my copy of Adobe Premier Elements? I downloaded it directly from Adobe-no discs. My copy is corrupt.

Elements 12 on windos 8.1
Sent from Yahoo Mail on Android
From:"A.T. Romano" <[email protected]>
Date:Fri, Mar 13, 2015 at 1:59 PM
Subject:[Premiere Elements] How do i re-install Abobe Premier Elements? My purchased copy is corrupt. No discs-downloaded direct.
How do i re-install Abobe Premier Elements? My purchased copy is corrupt. No discs-downloaded direct.
created by A.T. Romano in Premiere Elements - View the full discussion
stanleyb
What version of Premiere Elements on what computer operating system?
Download and insert your purchased serial number
https://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
Or from
ProDesignTools: Adobe® Developments in Focus
In the Search file, type in Premiere Elements ___ tryout, inserting your particular version number in ____.
More details on this if the first choice has problems.
Please let us know the outcome.
Thank you.
ATR
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How do I re-download a digitally purchased copy of Lightroom3?

I need to re-download a digitally purchased copy lightroom 3. Can anyone please help?

http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Download and install LR 3.6 and use your 3.x license key

Re-download an already purchased copy of QT 7 Pro on my Windows XP?

I had to uninstall QT and Apple applications on my PC< how do I re-download an already purchased copy of QT 7 Pro on my Windows XP system? And yes I do have the reg. #

You download the free player and apply the registration code to it.
(64152)

How do i download LR5 to my laptop with a previously purchased copy for my desktop?

I have a purchased copy and Adobe have advised my to download and use my serial numbers to activate, They are rejected and I am told to contact customer support. customer support have referred me to the forum.

Did you purchase stand-alone or with CC (cloud)?
Please note that these have different downloads and different serial numbers.
If it runs on the Desktop it does as well on the Laptop, as long as you do not mix the versions.

I have a purchased copy and Adobe have advised my to download and use my serial numbers to activate, They are rejected and I am told to contact customer support. customer support have referred me to the forum

I have a purchased copy and Adobe have advised my to download and use my serial numbers to activate, They are rejected and I am told to contact customer support. customer support have referred me to the forum

A copy of what? Version?
Did you actually talk or chat directly with someone from Customer Support?

Downloading a purchased copy

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